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Imperio Nissan of Irvine
- Irvine, CA
About this business
Imperio Nissan Irvine is the premier Nissan dealership serving the Irvine, Tustin, Aliso Viejo, Costa Mesa and Lake Forest regions. Our supportive sales advisers, well-seasoned technicians and money gurus are fully invested in providing a top-of-the-line, 100% stress-free car buying experience. We have an extensive selection of the highest quality new and used inventory. In fact, we’re so confident in our inventory, that we double the Nissan Factory Power Train Warranty on most models. Car buying shouldn’t be har... read more
Location details
32 Auto Center Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Went to see a used car on their lot for my daughter. They quoted me a price which seemed OK. I came back the next day, took it for a test drive with my daughter and said I would take it at the price he had offered. After 15 mins waiting the salesguy said he had made a big mistake and it was the 'wrong car' despite their being no other similar cars on their lot, and that this one cost about $1,500 MORE than he had told me. After several drawn out back and forths with his faceless 'manager' he said no deal even at the (higher)... read more
I purchased a replacement key from another dealership bc the cost was double at this place. After specifically being asked to double check compatibility they cut and said "it doesn't work u have to buy ours." I called the other dealership and explained what happened they said they would send the exact key to OC Nissan no questions, no cost. I had to go outside of this dealership to get proper service. It would have been so simple for them to check the sealed package with the part number written on it prior to rendering my pa... read more
We reluctantly returned to this dealer after a negative experience we had when we purchased our 2009 Cube from them. The salesman that sold us the car at that time seemed knowledgable, friendly enough and honestly, we had no complaint with him. His sales manager was another story. There is no nice way to say this; he was a joke. Seriously, the kind of guy that gives all the great car salesmen out there a bad name. Bottom line, we had done our homework and finally, we drove away with the deal we came for. Because that sales m... read more
I have always has excellent service at this dealer until a few months ago when I was trading in my lease. I worked with Leslie Sims. I knew what I wanted, picked out a car and started the paperwork. I was all set to pick up the car assuming all the paperwork was in order. Unfortunately, when I was following up about the paperwork, she never called me back. The receptionist said she was there so I kept leaving messages. I finally talked with someone else 3 days later who profusely apologized and told me to come down and pick ... read more
I recently went to OC Nissan and have never been treated with such disrespect. I was without a car and they offered to pick me up since I was local. I was completely upfront with them about my credit and my down payment and just wanted to know how much car I could purchase. They insisted to try and put me in a car that I didn't want and when I wouldn't sign the papers the sales manager told me to take a cab home. Needless to say I would never recommend this place to anyone. Buyer beware go anywhere but here.
This is only concerning the service dept. They create problems when while trying to fix a minor problem. They grossly over charge as in 2x the estimate for an oil change and routine service. It appears to me the entire department has been trained in confrontational negotiation techniques for when the customer gets upset after they pull their over charge or the vehicle sabotage techniques. Avoid this dealer at all costs.
They lied to us when we bought the car which they had customized themselves. Then a year later we took it back because we got pulled over and ticketed for illegal parts. It turns out that they are sure that they warned us about the illegal parts and they are responisible in no way if the car got me in trouble. They sold me a car that was illegal and told me it was my fault and told me to screw myself. DO NOT BUY FROM THEM!
Buyer beware - the sales team will not hesitate to lie. Was told the extended warranty I purchased could be refunded in full at any time. Have spent over 30 hours on the phone trying to track down someone who can help process the refund. Have been hung up on and misrouted repeatedly. Have sent documentation to p.o. boxes with no response. Finally got a straight answer today and they're telling me that I only get $65 back - not the full amount despite being told this by multiple people at Irvine Nissan when purchasing my vehi... read more
Frequently asked questions about Imperio Nissan of Irvine
How is Imperio Nissan of Irvine rated?
Imperio Nissan of Irvine has a 4.6 star rating with 3,571 reviews.
When is Imperio Nissan of Irvine open?
Imperio Nissan of Irvine is closed now. It will open at 7:00 a.m.