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INFINITI of the Palm Beaches Service Center
- Automotive
- West Palm Beach, FL
About this business
ABOUT INFINITI OF THE PALM BEACHES The Schumacher Auto family has been providing the West Palm Beach and South Florida communities with great cars for over 40 years; and, at our store, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Our sales team at our... read more
Location details
3101 Okeechobee Blvd, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I leased the 2019 QX 50 I love the car but the dealership is garbage. They have zero customer service once the car deal is complete! They will not go above and beyond at all to help the customers! They already made their money off you! They sell products to protect my car and the dealership does not honor it for th stepsister! I purchased theses packages and gives me nothing but problems when repairs are needed also when I bring my car in for service for many items I’ve been told sorry we just can’t figure it out! I have a s... read more
"Danny Solorzano in the Service Dept. is the only reason I..." Danny Solorzano in the Service Dept. is the only reason I have returned to the dealership, as my sales experience was a nightmare and the Finance Department rep tricked me into buying an extended warranty that took me 3 months to get a refund.
"Awful service" I had really bad experience with their service. The technician guy told me that I have to replace the active cruise control sonar for 3000$ to fix parking cameras. Me: "Okay, but what if it would not help to fix the issue with cameras". Him: "Then we replace something else." I would strongly recommend Infiniti to replace this guy instead of my sonar and refund me $350. BTW Danny was really nice, he is a great service manager and this review is not about him!
"Condescending and rude" Went for service on my Infiniti to discuss some common issues. He immediately told me they would take too long to look into it and there was no loaner car. Ok, well what about the other issue with my battery? Before he even took it to get tested, Danny launches into how much it would cost to replace, prorate, installation, etc, etc. Speaking to me in a rude and condecending tone. It was clear, he had no interest in helping me or making a sale. All of this, after having me wait 15 minutes past my appo... read more
"service department not capable of fixing dan steering issue " Bought my Q70 Infinity 2 years ago and it has been in the service department several times due to a dangerous steering issue. At first, they try to say that there is no problem but most of the time they try different repairs to fix the erratic steering with none of them working. The car is hard to drive because sometimes it pulls hard to the left, sometimes the right, and sometimes just slips all over. When braking to approach a red light, the wheel turns in eith... read more
"Nice car - bad service. " Buy elsewhere! This is the least accommodating service center I have ever dealt with. They do not return phone calls. They don't accommodate your needs. They make recall appointments without consulting you. They don't respond to letters addressed to the owner. This is not my first Infiniti and it may not be my last, but I will definitely never buy from them again and by association any Shumacher dealership.
"STAY AWAY FORM SERVICE DEPARTMENT " So today My wife took our 2013 Infiniti M37 to the dealership today for a simple issue that I have already diagnosed using professional equiptment ( I am a Mechanic) . We decided to take the car to the dealership because it is still under factory warranty. When we purchased the car, it also came with additional warranty through a 3rd party. Our issue was an airbag light that stays on and a sunload sensor. Our estimated cost just for a dianosis would cost $231. Prior to the visit to the de... read more
"My vehicle was damaged during the service" I highly recommend avoiding Infiniti of Palm Beaches Service department. When I got my car back from service, which took nearly 4 hours, I noticed scuff marks on passenger side front and rear rims and an inch size dent in the rear bumper. My car was in showroom condition prior to the service. After 2 hours of additional waiting, one of the technicians at Infiniti of Palm Beaches was honest enough to admit, that he hit the curb on passenger side. Infiniti of Palm Beaches only agreed... read more
"Disappointed and angry" I have been to this dealership numerous times and this was my second bad experience. Called for 1 day no one answered in service. So called the personal assistant they left two messages because they could not get an answer.. The next day they called me back, we got you appt. 4:30 next day.show up, pull up in service no one around 15 min. (I'm very patient) no one has yet to acknowledged me. I stopped man asked for help he said hold on 5min later another man pops out. Meanwhile both guys approach me l... read more
Frequently asked questions about INFINITI of the Palm Beaches Service Center
How is INFINITI of the Palm Beaches Service Center rated?
INFINITI of the Palm Beaches Service Center has a 4.7 star rating with 646 reviews.
When is INFINITI of the Palm Beaches Service Center open?
INFINITI of the Palm Beaches Service Center is open now. It will close at 5:00 p.m.