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INFINITI of the Palm Beaches Service Center
- Automotive
- West Palm Beach, FL
About this business
Location details
3101 Okeechobee Blvd, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
"Bill is honest and very attentive. He goes out of his way..." Bill is honest and very attentive. He goes out of his way to satisfy me. I trust him and has proven that he services my car to the fullest.
The Worst Experience with the Service Department. Avoid at All Costs! I recently had a nightmare experience with the service department while replacing tires on my Infiniti Q60RS. I specifically requested tires with a manufacturing date of 2024 or at most late 2023. Instead, they installed old stock tires from mid-2022 meaning that the tires are already 2 years old while their lifespan (keeping proper traction) is only 4 years. The service advisor (and assistant manager) Anthony, was not only extremely rude but also blatantl... read more
Business response:
Alisa, thank you for your comments regarding your recent visit to Infiniti of the Palm Beaches. We are sorry that we could not deliver the tires you requested with the DOT dates you expected. Our supplier is delivering the newest stock they have and for that reason we are sorry that we could not meet your expectations. We appreciate your feedback.
We put GPS on our Infiniti for my wife’s safety. Beige leaving it at dealership of Palm Beaches I filled up the tank. Got back 3/4 empty. I checked the GPS and mileage. We dropped it off( look at the receipt)22754 and picked it up at 22989. The dealership guy in charge of our car is Anthony. The car was taken north of the dealership overnight to a resident and driven extensively hard and fast 90+MPH many times. One errand ran in the car was a FedEx package. We called the location and said Anthony was there at 8:14am dropping... read more
Business response:
Thank you for your comments, please feel free to reach out to our Service Director at Infiniti to discuss your concerns.
I leased the 2019 QX 50 I love the car but the dealership is garbage. They have zero customer service once the car deal is complete! They will not go above and beyond at all to help the customers! They already made their money off you! They sell products to protect my car and the dealership does not honor it for th stepsister! I purchased theses packages and gives me nothing but problems when repairs are needed also when I bring my car in for service for many items I’ve been told sorry we just can’t figure it out! I have a s... read more
Business response:
Hi Bronx Girl, we will be in touch, sorry we have not met your expectations.
"Danny Solorzano in the Service Dept. is the only reason I..." Danny Solorzano in the Service Dept. is the only reason I have returned to the dealership, as my sales experience was a nightmare and the Finance Department rep tricked me into buying an extended warranty that took me 3 months to get a refund.
Business response:
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
"Awful service" I had really bad experience with their service. The technician guy told me that I have to replace the active cruise control sonar for 3000$ to fix parking cameras. Me: "Okay, but what if it would not help to fix the issue with cameras". Him: "Then we replace something else." I would strongly recommend Infiniti to replace this guy instead of my sonar and refund me $350. BTW Danny was really nice, he is a great service manager and this review is not about him!
Business response:
Thank you for taking the time to share your comments, Vito. We appreciate you and your business. Has your issues since been resolved? Please contact me directly if I may assist in any way. If you need any further assistance, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
"Condescending and rude" Went for service on my Infiniti to discuss some common issues. He immediately told me they would take too long to look into it and there was no loaner car. Ok, well what about the other issue with my battery? Before he even took it to get tested, Danny launches into how much it would cost to replace, prorate, installation, etc, etc. Speaking to me in a rude and condecending tone. It was clear, he had no interest in helping me or making a sale. All of this, after having me wait 15 minutes past my appo... read more
"service department not capable of fixing dan steering issue " Bought my Q70 Infinity 2 years ago and it has been in the service department several times due to a dangerous steering issue. At first, they try to say that there is no problem but most of the time they try different repairs to fix the erratic steering with none of them working. The car is hard to drive because sometimes it pulls hard to the left, sometimes the right, and sometimes just slips all over. When braking to approach a red light, the wheel turns in eith... read more
"Nice car - bad service. " Buy elsewhere! This is the least accommodating service center I have ever dealt with. They do not return phone calls. They don't accommodate your needs. They make recall appointments without consulting you. They don't respond to letters addressed to the owner. This is not my first Infiniti and it may not be my last, but I will definitely never buy from them again and by association any Shumacher dealership.
Frequently asked questions about INFINITI of the Palm Beaches Service Center
How is INFINITI of the Palm Beaches Service Center rated?
INFINITI of the Palm Beaches Service Center has a 4.8 star rating with 662 reviews.
When is INFINITI of the Palm Beaches Service Center open?
INFINITI of the Palm Beaches Service Center is closed now. It will open at 7:30 a.m.