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Inlet Tower Hotel & Suites
- Hotels
- Anchorage, AK
About this business
Location details
1020 W 12th Ave, Anchorage, AK, 99501, United States
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Our room was freezing cold as the windows even while closed let in cold air. Half of the lights in our room did not work and while first attempting to turn a lamp my child was shocked.
Business response:
We apologize for the inconvenience. We have been repairing same our of heaters for the winter. We hope you consider staying with us again. Thank you!
I felt there was a little bit of poor leadership shown and think that the managers should be trained better in customer service
Business response:
We hope you stay with us again. Thank you!
Microwave was not working properly, cleaning staff not speak English, call for microwave replacement not responded positively.
Business response:
We are so sorry did not provide you with the most positive of experiences. We hope you do consider you stay with us again!
Business response:
We apologize that we did not meet our standards. We hope you stay with us again!
The gentleman that checked us in was not a gentleman at all waz in fact the most difficult time i have ever had checking in.we were charged a rediculous $250 deposit for a one night stay i had a card for deposit and was told it would be ran for 50 dollars i informed staff that was about what i had on the card staff ran it for 60 dollars card was declined it felt like they didnt want us to check in andon top of it all we had stayed there aweek and had a 250 deposit cash returned to us and were not able to check back in for on... read more
Business response:
Unfortunately, we must have an additional cash deposit when guests are checking in with cash. Sorry, but it is hotel policy and we apologize for the inconvenience.
Heater did not work in room. Loud partiers next door
Business response:
We apologize about the heater in the room. We have been updating our heaters in the hotel for the winter and we have been trying to locate rooms that need heaters replaced. Thank you for staying with us!
Business response:
We are sorry we did not live up to your expectations. Thank you for staying with us!
There was rust coming from the tub, bugs coming from the sink, no coffee carousel in the room. Loud neighbors.
Business response:
We are unaware of those issues here in our hotel. We hope you stay again.
Business response:
We deeply apologize for not providing you with the best stay. We will continue to improve and hope you do consider to return one day. Thank you for staying with us.
Frequently asked questions about Inlet Tower Hotel & Suites
How is Inlet Tower Hotel & Suites rated?
Inlet Tower Hotel & Suites has a 3.3 star rating with 2,585 reviews.
When is Inlet Tower Hotel & Suites open?
Inlet Tower Hotel & Suites is open now. It is open 24/7.