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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Staff at check-in desk was extremely friendly and helpful. Casino staff not as friendly and waitresses few and far between. Had to walk to bar to get own drinks. Hostess staff at player services not very helpful
Business response:
Thank you so much for the amazing review of our front desk team! We're thrilled to hear that your experience with us was positive. Regarding the issues you encountered during your stay, we truly appreciate you bringing them to our attention. We've shared your feedback with the appropriate department so they can address and resolve these concerns promptly. We hope to welcome you back soon and provide an even better experience next time!
Housekeeping information It was not clearly communicated that housekeeping was only provided upon request. Only on the second day of requesting additional towels and sharing housekeeping did not come was it communicated that it needs to be requested.
Business response:
Thank you for your recent stay and for sharing your feedback. We're glad you had a good experience overall. We apologize for the confusion regarding our housekeeping policy and appreciate you bringing it to our attention. Your comments help us improve, and we hope to welcome you back soon!
They wouldn’t let me check in because I didn’t have a physical ID. I did have a picture of it on my phone as well as the confirmation number
Business response:
Hi, I do want to apologize for your experience. Unfortunately it is our policy to have a physical ID present with every reservation.
Business response:
We sincerely regret that your recent experience with us did not meet your expectations. Your feedback is invaluable, and we would greatly appreciate the opportunity to understand the details of your stay. Please do not hesitate to contact us directly so that we may address your concerns appropriately and work toward a resolution.
The staff was horrible and impatient with us.
Business response:
We're truly sorry to hear about your experience. This is not the level of service we aim to provide. Your feedback is important, and we’ll be addressing this with our team to ensure better service moving forward. Thank you for bringing it to our attention.
Every person we ran into as far as staff was rude, with the huge golf event going on they should have had more staff in the building. Restaurants food was ok but the staff was a absolute joke, place wreaked of smoke even though they say it is a smoke free building. Only had hot water in our room so taking a shower meant burning your skin, over all the worst hotel we have ever stayed at
Business response:
We are so very sorry about your experience. The issues you experienced will be looked into and addressed.
I don’t appreciate toothpaste, splatters on the mirror a stranger‘s phone case on the end table, no handsoap bars in the shower or bathroo, pubic hairs all over the bathroom, disgusting.
Business response:
I am very sorry about your experience. The issues you experienced will be addressed.
Business response:
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we regret any inconvenience you may have encountered during your stay. We would appreciate the opportunity to learn more about what went wrong so we can address the issue and improve. Please feel free to reach out to us directly at hotel so we can make things right. Thank you again for your feedback — it helps us grow and serve our guests better.
Be aware I was told that I would only have to pay 29.10 when I got their and I ended up paying $100
Business response:
Hi, Tabitha thank you for your feedback. While looking into your reservation it looks like the $100 in question is the deposit. That will automatically refund back to you.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.8 star rating with 7,370 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.