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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Musty smelll in room, outdated decor/furniture, no microwave or coffeemaker in room, no streaming access on tv
Business response:
Hello,Thank you for letting us know about your recent stay, I apologize it wasn't up to standards. I hope you give us another opportunity. Thank you
Our room had no toilet paper, no soap, no towels. The carpet was worn and torn, everything was very visibly dusty. We selected this hotel becuase it has "Ceasars" affiliation. Definately NOT Ceasars level of quality.
Business response:
Sorry to hear about our room not being up to our or your standards. We apologize for any inconvenience this may have caused you during your stay.
All OK, but no coffee maker in room is BAD
Business response:
Hello Robert, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon!Thank you,Isle Casino Hotel Waterloo
Smells like smoke
Gal checking us in didn’t explain us anything on the additional amount we had to pay. She didn’t point us to where the elevators were or point out what room/floor we were on. Just slid paper and pen and asked to sign & then slid keys on the counter. No clue if had service after 1st night of stay or if we had to call for clean towels. Room was very nice, bed was comfy, office chair seemed broken and wouldn’t raise up and our shower head was terrible, no water pressure at all.
Business response:
Thank you, Melanie, for taking the time to leave us a review and share your experience. Your concerns will be shared with the appropriate team.
No hotel or restaurant information in the room
Business response:
Thank you, Kim, for taking the time to leave us a great review. We look forward to your next visit.
There was Mold in the bathroom and trash and junk under one of the beds and the management didn't do nothing about it.
Business response:
Thank you, Jessica, for taking the time to leave a review. Your concerns will be shared with the appropriate team.
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.8 star rating with 6,766 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open at 9:00 a.m.