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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This stay was a disaster. Started with checking in and the staff member had absolutely no customer service tact and absolutely no knowledge of the property. She didn’t know what EV charging was let alone if there was any in the property. We weren’t made aware that our room wouldn’t be cleaned and receive clean towels and plastic cups after first night stay. When we called to inquire after being gone all day we were talked down to and treated as if we were being a pain. We travel a lot and have never experienced this level o... read more
Business response:
We apologize for falling short of your expectations during your stay at Isle Casino Hotel Waterloo, Tanya. We take your feedback seriously and will address the issues you mentioned to ensure a better experience for all our guests. If you have any further comments/concerns about your stay, please do not hesitate to reach out.
The shower had zero water pressure, low amenities for price, the best feature was the hotel pool and hot tub
Business response:
Apologies for any inconvenience you experienced during your stay, Jade. We will address the water pressure issue in the shower and take your feedback into consideration for future improvements. Thank you for sharing your thoughts with us.
The hotel is being remodeled. Our room is missing furniture. And is cold. We turned the geat up to 73, but the room still feels cold and damp
Although advertising a hot tub, it wasn't in service, which is the main reason we went there. Extremely disappointing.
Room was dirty, towels were crunchy and we were left with only a shampoo for the room.
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.8 star rating with 6,765 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open at 9:00 a.m.