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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hotel lost my reservation. Booked online. Got to Hotel the next day at 10:00pm after our event got over. Went to check in and they didn't have my reservation. Got in contact with Hotels.com. They did refund my money right away. Wanted to book me at another hotel, since this one was now sold out. I wasn't interested. So i drove home over 2 hours with my family.
The blanket in the closet was dirty and smelled like smoke
Booked reservation on Expedia. I was called by the Casino manager to tell me that there were no rooms, and that it was an Expedia problem, and I would need to deal with the cancelation and refund myself. Expedia does not make up the quantity of rooms available - their reservations are synched, so the casino had an issue. I know this because I own vacation homes and list on expedia. All I wanted was for the casino to deal with the issue, and the manager was adamant that would not happen. Expedia still showed 4 rooms avail... read more
Business response:
Good morning, Brian. We're sorry to hear that your experience with booking rooms with us was less than satisfactory. We hope that you will give us another chance in the future to give you a better experience.Thank you
This place needs a total update. Not happy about the stay. We woke up and felt like we smoked all night.
Business response:
Thank you Tyler, for taking the time to leave us a review. We apologize for any inconvenience you experienced during your stay. Your concerns will be forwarded to the appropriate team.
Room had no coffee maker , mouth wash, no bed spread
Business response:
Pat, thank you for taking the time to leave us a review. We apologize for any inconvenience that you may have experienced during your stay. Your concerns will be forwarded to the appropriate team. We hope you will give us another opportunity to host you again.
Business response:
Hi Ted,Thank you for taking the time to leave us a review. It looks like you may have some concerns from your stay. Please call or message us with the details and we will look into this further.Thank you.
Business response:
Hi Edward, we appreciate you taking the time to leave us a review. It looks like something may have not have met your expectations. Please call or message us with the details and we will have the correct team look into it further.
Business response:
Dear Todd,Greetings! Thank you for taking the time to leave a review for Isle Casino Hotel Waterloo. We value your feedback and want to ensure that every guest has a positive experience when visiting our establishment.However, it seems that you did not provide any specific feedback or comments in your review. We truly apologize if there was anything that fell short of your expectations during your visit. Our team would appreciate it if you could reach out to us at (877) 475-3946 to discuss your concerns in more detail, as th... read more
Room was dirty. Hair in shower . Headboard was filthy. The best part of the hotel is the pool and arcade . This is our 3 rd year in a row staying here and each year it has progressively gotten worse. This will be our last stay.
Business response:
Hi Linda,Thank you for taking the time to leave a review. We apologize for the issues you encountered and know that this is all being addressed by our director. We are glad to see you did enjoy the pool and arcade.Thank you.
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.8 star rating with 6,766 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open at 9:00 a.m.