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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Jessica, we apologize for your poor experience with us. We strive to uphold high standards for our guests. Please provide your contact information in an email so we can have the correct team look into this further and follow up accordingly. Thank you.
Business response:
Eddie, we apologize for your poor experience with us. Please email us with your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Business response:
Matthew, we apologize for your poor experience with us. Please provide your contact information so we can have the correct team look into this further and follow up. Thank you.
Mold in the shower. The sheets felt like sandpaper very smoky in lobby!.
Business response:
Janet, we apologize for your poor experience with us. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Business response:
Bruce, we apologize for your poor experience with us. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Smelled like cigarettes throughout. Bed must have been 20 years old and super uncomfortable. Water pressure was a joke. Loud. Super loud. At 3am the hotel is blasting music outside the main entrance for no reason. We were on the 4th floor and it woke us up. Do not recommend.
Business response:
Brian, we apologize for your poor experience with us. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Check-in staff was very welcoming but that afternoon, when I asked for a bar of soap (only one was provided), the man at the desk was not very nice and actually made me feel as though I'd interrupted his time on the computer. Staff at the breakfast area was very nice and made the order perfectly. Surprised there was no buffet?
Business response:
Thank you Phillip for taking the time to leave us a review. We're glad your stay and breakfast were enjoyable. I will pass this information on to the hotel manager.
Business response:
Ziad, we apologize for your less than satisfactory experience with us. Please provide your contact information and details of your experience so we can have the correct team look into this further and follow up accordingly. Thank you.
Property is outdated and has limited dining options. My room was covered in a layer of dust so I had to request a different room. My “new” room had a sink that would barely drain, I had to wait 10 minutes for the water to go down. Stay somewhere else nearby if you want to gamble.
Business response:
Good morning Anthony, we apologize for your poor experience with us. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. You can email us at islewaterloo@islewaterloo.com. Thank you.Isle Casino Hotel Waterloo
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.8 star rating with 6,766 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open at 9:00 a.m.