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JOEY Bentall One
- Restaurants
- Vancouver, BC
About this business
Location details
507 Burrard St, Vancouver, Vancouver, BC, V7X 8A8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 11:30 a.m. to Midnight |
As an odd exception to the usually great service at this location, this quick lunch that took over an hour and a half.
Business response:
Hi Rachid, Thank you for taking the time to share your feedback with us. I am extremely sorry that we did not deliver a 5-star experience for you. We would love the chance to connect with you and rectify this situation. Please reach out to us at ana.barahona@joeyrestaurants at your earliest convenience. We look forward to hearing from you. Warm regards, Ashley—Guest Service Manager
Only one person got free Prosecco, which was disappointing
Business response:
Hi Rachael, Thank you for taking the time to share your feedback with us. I am extremely sorry that we did not deliver on a 5-star experience for you. We would love the chance to connect with you and rectify this situation. Please reach out to me at ashley.fenrich@joeyrestaurants when you have a moment. I look forward to hearing from you. Warm regards, Ashley Fenrich—Guest Service Manager
Had to wait in a line of 15 people after making a reservation a few days ago. Do not see the point of making a reservation. Front desk management and seating guests timely needs work and improvement.
Business response:
Good day, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your recent visit, particularly regarding the lengthy wait despite having made a reservation. We understand how frustrating it can be to wait in line when you have taken the initiative to secure your spot ahead of time. Please know that your feedback is incredibly valuable, and we are taking steps to address the concerns you raised. We would love the chance to connect with you and rectify th... read more
Table wasn’t ready for mid afternoon reservation despite restaurant being less than half full. Service was extremely slow. Would not go back.
Business response:
Hello, Christa, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your recent visit, particularly regarding your table not being ready despite having a reservation and the slow service you encountered. We strive to provide our guests with prompt and attentive service, and we apologize that we fell short in this instance. Your feedback is invaluable, as it helps us identify areas where we need to improve. We would love the chance to connect with you a... read more
My salad was drowning in salad dressing. It was very overpowering and the vegetable didn’t seem fresh
Business response:
Hello Aida, Thank you for taking the time to share your feedback regarding your recent visit. We sincerely apologize for the experience you described, and we understand the frustration it would cause. Our goal is to provide attentive and responsive service, and we apologize that we fell short during your visit. Additionally, we have shared your feedback with our kitchen team to promptly address these issues. Please know that your feedback is incredibly valuable, and we are taking steps to address the concerns you raised. We ... read more
Everything was fabulous, except when entering the venue. The main door was closed and locked with a sign stating "closed for event". I would suggest also adding signage and instruction on whether or not the restaurant is opened to the public. Why? Because when I arrived at the venue, I went to the main door, and was greeted by two EXTREMELY RUDE people that did not seem to be Joey's staff, telling me the restaurant was closed. They laughed when I tried to open the door, and just signed with their arms that the restaurant was... read more
Business response:
Dear Meeyeon, Thank you for sharing your experience with us. We truly appreciate your feedback and are glad to hear that everything was fabulous during your visit, aside from the entry situation. We sincerely apologize for the confusion and frustration you encountered at the main entrance. We understand how important clear communication is, especially regarding access points like the patio entrance. We will take immediate steps to improve this aspect of our venue. Please know that your feedback is incredibly valuable. We wou... read more
This is the second time that we have had the same server and it is ridiculous how slow she is. She is very polite, but it should not take 20 minutes between taking our drink order and coming back to take our food order. As well, we end of flagging down other servers to get refills, etc. The food was good, but the service is what brings down the overall rating.
Business response:
Dear Valerie, Thank you for sharing your experience with us. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We apologize for the delays you encountered during your visit; we understand how frustrating the situation must have been for you. While we are pleased to know that you enjoyed the food, we recognize that timely service is crucial in creating a positive dining experience, and we did not hit the mark for you this time. Please know that your feedback is incredibly valuable. We ... read more
We had a terrible experience for my birthday dinner at Joeys Bentall location. Food was good, but the service was terrible. Our server took our order and once the food was brought out we never saw her again. We were done eating our food and were waiting for a couple other items, but we hadn’t seen our server in about 25mins. We needed drink refills that we never got. We had to ask another server to find our server, who also said that she was unable to locate her. 10 mins after this our server finally came to our table. We ha... read more
Business response:
Hello, Sharan, Thank you for taking the time to share your feedback with us. We wanted to personally reach out and extend our deepest apologies for not meeting your expectations during your recent visit with us. We take immense pride in ensuring every guest has a memorable and enjoyable experience, and it’s clear we fell short in your case. Please know that your feedback is incredibly valuable, and we are taking steps to address the concerns you raised. We would love the chance to connect with you and rectify this situation.... read more
food was bland, server was not attentive and space was crammed
Frequently asked questions about JOEY Bentall One
How is JOEY Bentall One rated?
JOEY Bentall One has a 4.6 star rating with 6,302 reviews.
When is JOEY Bentall One open?
JOEY Bentall One is open now. It will close tomorrow at 12:00 a.m.