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JOEY Bentall One
- Restaurants
- Vancouver, BC
About this business
Location details
507 Burrard St, Vancouver, Vancouver, BC, V7X 8A8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 11:30 a.m. to Midnight |
I am a regular at joeys near my home in manhattan beach CA and brought a party of seven to the Vancouver location on a family trip. First the good….the food is always solid and the menu varied enough to have something for everyone. The poor rating here is due to the really disappointing service we received on this trip. We arrived early for our reservation so the hostess found a spot for us in the bar outside. That was fine, but the service was really slow. It took 15 minutes to get our first round, and it was missing one of... read more
Terrible service, rude manageress. Overpriced.
Business response:
Hi Foody, We are so sorry that we fell short on an exceptional experience for you. We take feedback very seriously and genuinely want to thank you for bringing this to our attention. If you could email me at sjessel@joeyrestaurant.co m, I would like to discuss this further. I look forward to hearing from you soon, Sophie Jessel Assistant General Manager
I had ordered a special dessert for one of the people at lunch and I called ahead of time but it never showed up very disappointing
Business response:
Hi JanetA, Thank you for taking the time to leave a review. We would love the opportunity to provide a better experience for your next visit. If you could email me at sjessel@joeyrestaurants.co m at your convenience, we would greatly appreciate your feedback. I hope to hear from you, Sophie Jessel Operations Manager
This one definitely the most disappointing visit I’ve had at a Joey. We were sat right away which was great but after having two separate people ask us what we wanted to drink we waited over 15 minutes for our drinks. In fact my margarita came at the same time as my food which was ordered after. My dish was inedible and I asked the sever if I could switch to something else. It’s not something I normally do but there was no way I could eat it. After offering to add cheese to improve the meal she finally got approval to get me... read more
Business response:
OpenTable Diner, Thank you for taking the time to leave your review. Customer feedback is extremely important to us and I sincerely apologize that your last experience was nothing close to the standard we strive for at JOEY Bentall One. I would like to have the opportunity to connect with you further. If you are interested, please email me directly at ckohlruss@joeyrestaurants.co m. Thank you, Chelsea Kohlruss Assistant General Manager
I ordered a medium rare NY Striploin unfortunately came out medium. I told the server but instead of getting a new steak cooked, she said it looked medium rare and can get the temperature checked. I declined because I did not want her to bring back a cold steak after checking the temperature. I have never heard a server say they will check the temperature! If it’s over cooked servers always just get another steak redone. She didn’t check up on us again until it was time to pay the bill. Awful food awful service!
Business response:
OpenTable Diner, Thank you for taking the time to leave your review. Customer feedback is extremely important to us and I sincerely apologize that your last experience was nothing close to the standard we strive for at JOEY Bentall One. I would like to have the opportunity to connect with you further. If you are interested, please email me directly at ckohlruss@joeyrestaurants.c om. Thank you, Chelsea Kohlruss Assistant General Manager JOEY Bentall One
Too crowded. Not checking vaccine passport. Greeter was way too close - really crowded into my face. Won’t go again
Business response:
Hi Debra, Thank you for taking the time to leave your review. Customer feedback is extremely important to us and I sincerely apologize that your last experience left you feeling unsafe, and that our standards were not being upheld. I would like to have the opportunity to connect with you further. If you are interested, please email me at ckohlruss@joeyrestaurants.c om. I hope to hear from you. Chelsea Kohlruss Assistant General Manager JOEY Bentall One
Table was dirty, chairs covered in crumbs. My plate and napkin was taken away without asking if I was done.
Business response:
Hi Dmitri, Thank you for taking the time to leave your review. Customer feedback is extremely important to us and I sincerely apologize that your last experience fell short on the standard we strive for at JOEY Bentall One. I would like to have the opportunity to connect with you further. If you are interested, please email me at ckohlruss@joeyrestaurants.c om. Thank you, Chelsea Kohlruss Assistant General Manager JOEY Bentall One
The Overall experience at joey’s wasn’t the most welcoming establishment I’ve been to. One of the concierge’s was extremely rude to my sister and our friends on their birthday. We came into the restaurant and we let one of the other concierge who was a bit more polite that we had a reservation in which the concierge told us to have a seat at the waiting area. The waiting area was pretty full then a large group left the waiting area since they were called for their table. Since the area was empty my sister and our friends sat... read more
Business response:
Opentable , I want to start off by apologizing for the negative experience that you had at our location, and for taking the time to provide us with this important feedback. I'm disappointed to hear that your experience with our staff was not nearly met to our standard, and completely unacceptable. I would love the opportunity to connect with you further. If you are open to this, please contact me directly at ckohlruss@joeyrestaurants.co m. Thank you, Chelsea Kohlruss Assistant General Manager
First, our server was missing most of the shift - there was some confusion as to who our server was. Second, I think our server was missing because the restaurant was packed! You could see multiple households mingling, hugging, not wearing masks and chatting between tables. This was really troubling. We enjoy the food at Joey, but this was over the top - it goes to show the customers are not adhering to the health care guidelines and the restaurant was turning a blind eye.
Frequently asked questions about JOEY Bentall One
How is JOEY Bentall One rated?
JOEY Bentall One has a 4.6 star rating with 6,311 reviews.
When is JOEY Bentall One open?
JOEY Bentall One is open now. It will close tomorrow at 12:00 a.m.