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JOEY Lansdowne
- Restaurants
- Ottawa, ON
About this business
Location details
825 Exhibition Way, Unit 103, Ottawa, ON, K1S 5J3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Quality of the food was not worth the price. Very disappointing
Business response:
Hello Caroline, Thank you for leaving us a review and providing this feedback. I would love to discuss your experience with you further. Please check the private reply for my email address. Serena Macri Guest Service Manager
Service was very efficient and friendly. Our appetizers were delicious but our steak was mediocre at best. Could barely cut into it and although having asked for medium rare it was rare and full of gristle. We were compensated with a drink but would have been nice to have the steak compensated.
Business response:
Hello Laurie, Thank you for taking the time to provide us with this feedback. I am sorry to hear that the steak was not to your expectations, I will ensure to provide the kitchen with this feedback.
We received a gift card from a family member for $100 USD as a Christmas Present and were excited about enjoying a meal at this restaurant. We went and everything initially about the restaurant was very enjoyable. The food was very good, the service was attentive and we enjoyed our experience until the cheque arrived. When we we presented the gift card (electronically) our server went to speak with a ⁶manager and then returned to inform us that the $100 USD would be honoured in Canadian dollars. $100 USD is worth $144.5... read more
Business response:
Thank you for taking the time to provide us with this feedback. We have reached out to discuss this matter further.
Kind server, fast NYE service, but confusing communication.
Business response:
Hello Dee, Thank you for taking the time to provide us with this feedback. I apologize for the confusion with communication. I have reached out to you privately to discuss this further.
Ordered a well done Steak Frites and it was served medium. How does such a thing even occur? While the kitchen took it back to cook it further, I had to wait while the other guests I was with ate their meals.
Business response:
Hello Mary, Thank you for taking the time to provide us with this feedback. I am sorry to hear about your disappointment with your experience on the 27th. I have reached out to you privately to discuss this further. Best, Serena Macri Guest Service Manager
Our server although very nice seemed very inexperienced. She had another server helping us which seemed way more experienced. The hostess at the front was also very inexperienced...had a reservation which specified a high top in the lounge. I asked if we could sit at the window and 4 tables at the window were empty but she wasn't sure if we could have one of those tables?? Please train your staff better and if you have a reservation sit your guests where they want to sit...as all tables are the same. Its not like I was ... read more
Business response:
Hello Mary, Thank you for taking the time to provide us with your feedback, it will be taken into consideration as we continue to grow and train new individuals.
Overall experience is bad The manager was not friendly at all and seemed to be not caring about the guests. Our reservation was at 3pm and we were only let in 3:20!! Had a birthday gathering for 10 people and they insisted to separate the group into 2 tables at a distance or else to pay min. 18% gratuity. However the table next to us was empty all the time The servant just cared about the tips in the end and was pushing us to leave the place by saying: restaurant policy is 2 hours dining only Won’t consider this place in fut... read more
Business response:
Hello Fady, Thank you for taking the time to provide this feedback. I have contacted you privately with my contact information so we can discuss this matter further! I look forward to hearing from you. Best, Serena Macri Guest Service Manager
Ordered the fish tocos. There was 2 which I expected but they were so bad I could only eat one. I was not offered something else. I paid my bill in full and left.
Business response:
Hello David, Thank you for taking the time to provide us with this feedback. I am extremely sorry to hear about your disappointment with your recent dining experience with us. I would love the opportunity to discuss this further with you. I have sent you a private message with contact information! I look forward to hearing from you! Best, Serena Macri Guest Service Manager
Love being served champagne as a welcome to dining at your restaurant - nice touch! Have been to Joeys multiple times, in many locations even in Vancouver and the service was always great. However last night the Server was okay. Didn’t find her personable and maybe bordering annoyed with us. She failed to inform the table that there was a few minutes left to Happy hour (we overheard after she told another table). Upon learning this we asked to cancel one of the ladies drink order and the server said too late. I’ve been to Mo... read more
Business response:
Hello Sonia, Thank you for taking the time to provide us with this feedback. I am extremely sorry to hear about your disappointment with your recent dining experience with us. I would love the opportunity to discuss this further with you. I have sent you a private message with contact information! I look forward to hearing from you! Best, Serena Macri Guest Service Manager
Frequently asked questions about JOEY Lansdowne
How is JOEY Lansdowne rated?
JOEY Lansdowne has a 4.7 star rating with 12,791 reviews.
When is JOEY Lansdowne open?
JOEY Lansdowne is open now. It will close tomorrow at 12:00 a.m.