La Paloma Healthcare Center

K M. 

on Yelp

a year ago

My husband needed after care rehabilitation to walk again and was set to go to La Paloma. Because my husband was sick and I have been stressed and missed my insurance payment, my covered California insurance was suspended. I took care of it right away. They sent representatives to the hospital and told my husband he would need to prove that he could walk because he would have to be well in the next 7 days. And wow amazing the next seven days is the next month so they think that we only have our insurance paid until the e... read more

Spencer T. 

on Yelp

2 years ago

Based on employee information shared to me, this place is horrible. Nurses fighting with and threatening patients and losing their tempers, making up excuses, showing favoritism. The Social Services worker Jennifer and Discharge Coordinator Ashley issued a false report to a doctor I had never met in order to get me discharged on a weekend so that I could not appeal. This is after I let them know I could not walk, stand nor balance on my own following my previous 29 days in Palomar Hospital. Meanwhile the PT director said I n... read more

Dara P. 

on Yelp

3 years ago

Keep your loved ones out if you have the power to. Little compassion demonstrated. Little empathy demonstrated. It takes just as much time to deliver information with kindness as it does with a lack of kindness. Medication was not administered even though it was scheduled, my mother was allowed to languish in her own waste, and there was at least one day where her chart was inaccurately dated. There were a few professional, kind people, but overall, patients are not treated with respect or dignity. Ron, a nurse; Saray, at th... read more

Linda H. 

on Yelp

4 years ago

Don't ever consider this place, do your research. Take a tour, ask questions, ask to see the room your loved one would be in. 

Debbie J. 

on Yelp

5 years ago

neither scott or jeff will respond to clients/patients severe issues refused to be addressed by administrators nor management. can not even get adequate meals. have no idea where staff maintains it's self.. i am afraid my health concerns are being failed 

Rachel K. 

on Yelp

5 years ago

If I could give them no stars I would. The worst experience I have had in health care. My Dad was admitted and discharged within a 48 hour period of time because he didn't meet the "quantifications" meaning he could walk and talk. My dad had a serious ischemic stroke and can't recognize a remote from a cell phone. He was deemed independent from this facility but can't remember to take medications and or feed himself. We put him him in this facility because we talked with admissions and said he was a perfect candidate for th... read more

David B. 

on Yelp

6 years ago

My name is David Barrett. I was sent to La Paloma from Tri City Hospital to recuperate from a surgery. But I left with a colony of SCABIES mite that have infected my body and caused me intense discomfort. 

M.P. S. 

on Yelp

6 years ago

Went in to visit my Uncle who was there for rehabilitation (he's 85 years old) and he was laying in his bed soaked in urine which indicates he had been wet for quite some time as he had a diaper on. His bottom was red. Also, I had requested he be shaved three days prior and he had not. I instructed them I would do his laundry and they lost two pairs of his pants instead of putting them in his laundry bin and we almost lost his glasses when the aid picked up his lunch tray without even noticing he had his glasses on it. C... read more

Noelle D. 

on Yelp

7 years ago

The worst customer service I've experienced in a long time. My daughter's Girl Scout troop was looking for an Assisted Living Facility to visit and donate some Girl Scout cookies to. I emailed La Paloma and received a nice email back from Ashli saying they'd welcome a troop visit but I would have to call "Claire" to arrange it. I called Claire and left a message about visiting the facility but after a couple days I never heard back so I went to La Paloma to talk to someone in person. I walked into the front entrance and ... read more