La Quinta Inn & Suites Fairfield

Business response:

We are sorry to learn of your disappointment and low rating of 2/10. We understand your concern that the property needs upgrading, and we sincerely regret that this impacted your stay. Your feedback is valuable to us, and we are committed to making improvements. We hope to have the opportunity to welcome you again in the future with a better experience. 

Business response:

We are truly sorry to see your low rating of 2/10. Your feedback is very important to us, and we regret that your experience did not meet expectations. We would appreciate the opportunity to understand more about your concerns so we can improve. Please feel free to share any details with us directly. 

Business response:

Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and that the cleanliness did not meet expectations. A clean and fresh environment is a top priority for us, and we regret that we fell short during your stay. Please be assured that we are addressing this issue with our housekeeping team to ensure it does not happen again. Your comments are invaluable in helping us improve, and we hope you might consider giving us another chance to provide you with a much better experience. 

Business response:

Thank you for sharing your rating with us. We regret that your experience did not meet expectations and would appreciate the opportunity to understand more about your stay. Your feedback is important in helping us improve our services. If you are comfortable, please share any specific concerns or suggestions so we can address them promptly. We hope to welcome you again and provide a better experience in the future. 

Business response:

Thank you for sharing your feedback. We are glad to hear that you found our staff to be nice and welcoming, but we are sorry that the cleanliness and condition of the property did not meet your expectations. We understand how important a clean and comfortable environment is, and we regret that we fell short during your stay. Your comments regarding the carpets and overall cleanliness have been shared with our management and housekeeping teams, and we are taking steps to improve. We truly value your input as it helps us enhan... read more

Business response:

Thank you for sharing your feedback. We are sorry to learn that your stay did not meet expectations and that the condition of the carpets impacted your experience. We understand how important a clean and well-maintained environment is for our guests, and we regret that we fell short in this regard. Please be assured that your comments have been shared with our management and housekeeping teams, and we are taking steps to address the issue. We value your input and will use it to improve our facilities. We hope to have the opp... read more

Business response:

Thank you for sharing your rating with us. We are sorry to learn that your experience did not meet expectations. While you did not leave specific comments, we take your score seriously and will review our services to identify areas for improvement. We sincerely apologize for any inconvenience caused during your stay and assure you that your feedback helps us work towards providing a better experience for all our guests. We hope you will consider giving us another opportunity to serve you in the future. 

Business response:

Thank you for sharing your feedback. We are sorry to hear that your experience was disappointing and that the condition of our property did not meet your expectations. We regret that the cleanliness, outdated facilities, and overall environment caused you to leave early despite finding the price reasonable and the receptionist helpful. Your comments are important to us, and we will be reviewing them with our management and housekeeping teams to ensure improvements are made. We appreciate your honesty and will use your feedba... read more

Business response:

Thank you for sharing your feedback. We are very sorry to hear that your experience was disappointing and that you felt the property did not meet expectations. The issues you mentioned regarding the lobby odor, room condition, and cleanliness of the pillows are unacceptable, and we sincerely apologize for the discomfort this caused. We are glad you found our front desk staff welcoming, and we will share your kind words with them. At the same time, your concerns have been escalated to our housekeeping and management teams to ... read more