This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I paid over $400 Canadian for two nights at a place that was really disgusting and needed an extreme makeover. The hallway carpeting was so filthy and dirty and hadn’t been vacuumed. The towels in the bathroom are probably about five years old. They had no fluffiness or no texture to them other than like sandpaper. It was a real basic room and wasn’t worth the value of the money I paid.
Business response:
Thank you for sharing your feedback with us. We are very sorry to hear that your stay did not meet expectations and that you felt the value did not match the price paid. We regret the condition of the hallway carpeting, the quality of the towels, and the overall impression of the room. Your comments have been shared with our housekeeping and management teams to ensure immediate attention is given to these areas. We understand how important cleanliness and comfort are to our guests, and we apologize for falling short during y... read more
The towel was dirty The hotel gave motel vibes Too dark Old layout needs updating
Business response:
Thank you for sharing your feedback with us. We are very sorry to hear that your stay did not meet expectations. We regret the condition of the towels, the atmosphere of the property, and the outdated layout that left you disappointed. Your comments have been shared with our housekeeping and management teams to ensure corrective measures are taken. We understand how important comfort and a welcoming environment are to our guests, and we apologize for falling short during your visit. We appreciate your input as it helps us im... read more
This hotel sucks! The internet didn’t work, toilet didn’t flush and the hotel room just felt sticky, didn’t sleep there! Room was changed 2 times, it was a mess smh. And the staff acted like i was getting on their nerves like how sway when nothing worked.?! Trust I WILL NOT BE BACK!!!
Business response:
Thank you for sharing your feedback with us. We are truly sorry to hear about the challenges you faced during your stay, including the internet connectivity issues, bathroom facilities, and the condition of your room. We regret that the room changes did not resolve your concerns and that our staff interactions left you feeling unsupported. Your experience does not reflect the standards we strive to uphold, and we sincerely apologize for the inconvenience caused. Please know that your comments have been shared with our manage... read more
The room and linens were dirty ,stained walls were also dirty hallways smelled bath tub wall was cracked and tub was not steady the worst
Business response:
Thank you for sharing your feedback with us. We are very sorry to hear about the issues you encountered during your stay, including the cleanliness of the room and linens, stained walls, odors in the hallways, and the condition of the bathtub. This is not the level of quality or comfort we aim to provide, and we regret that your experience was so disappointing. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We take these concerns seriously and will be working to ensure imp... read more
Run down and musty smell.
Business response:
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and the impression of a run-down environment with a musty smell. This is not the standard we strive to maintain, and we regret that we fell short during your stay. Your comments are very important to us, and we will be addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made promptly. We value your honesty and will use your feedback to enhance the comfort and quality of our hotel. We hope... read more
Business response:
Thank you for sharing your rating with us. We are very sorry to learn that your experience did not meet expectations. Even though no specific comments were provided, a score of 2 out of 10 clearly shows we fell short, and we sincerely regret that. Your feedback is important, and we would greatly appreciate it if you could share more details about your stay. This will help us understand what went wrong and take corrective action to improve. We apologize for the disappointment and hope to have the opportunity to restore your c... read more
Not the worst, but not the best. Could use a good cleaning in several areas of the hotel.
Business response:
Thank you for sharing your feedback and rating us 4 out of 10. We appreciate your honesty and are glad to know that your stay was not the worst, though we regret it was not the best either. We take your comments about cleanliness very seriously. Maintaining a clean and welcoming environment is a priority, and we will review the areas you mentioned with our team to ensure improvements are made. Your feedback is valuable in helping us enhance our services, and we hope to have the opportunity to provide you with a better experi... read more
Room, hallway, even the check in area is not very well kept. Hard to navigate the building from the outside. Needs upgrading and deep cleaning!
Business response:
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet expectations. Your comments regarding the condition of the room, hallway, check-in area, and the overall ease of navigation are very important to us. We sincerely apologize for the inconvenience you faced and want you to know that we take your feedback seriously. Upgrading and deep cleaning are already areas we are reviewing, and your input helps us prioritize improvements. We value your perspective and hope... read more
Room was filthy. It was after midnight when I checked in after a long day of travel and flights otherwise I would’ve walked out and found something else. I did leave a day early. I couldn’t sleep there any longer. Problem 1: cleanliness —A bunch of blood on a pillow. It wasn’t fresh it was obviously washed but still a ton of blood that should’ve been trashed by staff. A bra hanging in closet. Parts of the vinyl floor throughout room was sticky. Problem 2: paper thin walls— I was constantly awaken by yelling in halls and peop... read more
Business response:
I sincerely apologize for the disappointing experience you had during your stay. The issues you described regarding cleanliness, noise, and comfort are unacceptable and far below the standards we aim to provide. Finding blood on a pillow, personal items left behind, and sticky flooring is deeply concerning, and I’ve already addressed these matters with our housekeeping team to ensure stricter quality checks moving forward. I also regret that the noise levels and bed comfort disrupted your rest. We are reviewing options to im... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,726 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.