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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
First night police came in to calm down a situation with another person staying at the hotel. Asked the hotel manager for a blanket never received it after asking numerous times. Hotel feels more like a motel.
Business response:
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the challenges you faced during your stay. The incident you mentioned involving law enforcement is concerning, and I regret that it disrupted your sense of safety and comfort. I also apologize for the inconvenience of not receiving the blanket you requested despite multiple follow-ups. This is not the level of service we aim to provide, and I understand how frustrating that must have been. Your comments about the overall atmosphere... read more
Had the worst experience at this hotel I walked in and smelled nothing but weed walked to the room and the halls was filthy then I couldn’t get in the room I guess the front desk didn’t program the key wright well they say 3 red flag is not a good look I went back to the desk and told them I wasn’t comfortable staying in their hotel and to refund my card back which I don’t have yet this place would never be recommended by me.
Business response:
Thank you for sharing your feedback with us. I am truly sorry to hear about the experience you had during your visit. What you described does not reflect the standards we strive to uphold, and I regret that we fell short in providing you with a comfortable and welcoming environment. I sincerely apologize for the issues you encountered, including the condition of the hallways, the odor upon arrival, and the inconvenience with your room key. I understand how frustrating this must have been and why you felt uncomfortable contin... read more
Clean room, but unfortunately the whole hotel looks rundown, no hot water on the bathroom sink, toilet cover in dark stains from years of use. And regardless of how times have changed, walking in the lobby of a hotel to be welcome with the strongest marijuana smell is really discouraging.
Business response:
Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience fell short of expectations. While we are glad to hear that you found the room clean, we are very concerned about the issues you mentioned regarding the overall condition of the hotel, the bathroom facilities, and the atmosphere in the lobby. Please accept our apologies for the inconvenience caused. Your comments highlight areas that require immediate attention, and we will be reviewing them with our team to ensure correcti... read more
Sin comentarios
The room wasn't what i expected it to be and the shower curtain was dirty and the chair in the room was broken. The hallway was dirty and the elevator light wasn't working properly you need to clean up that place and the continental breakfast sucked homeless people taking all the food Not happy at all!!! I want my money back!!!!
Business response:
Thank you for sharing your feedback with us. I am truly sorry to hear about the issues you experienced during your stay. The condition of your room, the cleanliness of our facilities, and the quality of our breakfast service clearly fell short of the standards we strive to maintain, and I sincerely apologize for the disappointment this caused. Your comments regarding the shower curtain, broken chair, hallway cleanliness, elevator light, and breakfast service have been noted and shared with our housekeeping and maintenance te... read more
Room had a poor aerosol smell. The heating system was very noisy. I had to sleep with no heating. I had to shut it off
Business response:
Thank you for taking the time to share your experience. I am very sorry to hear that your stay was impacted by the aerosol smell in the room and the noisy heating system. Having to turn off the heating and sleep without it is certainly not the level of comfort we want our guests to experience, and I sincerely apologize for the inconvenience this caused. Your comments have been shared with our housekeeping and maintenance teams so that the source of the odor can be addressed and the heating system inspected and repaired. We t... read more
The breakfast is minimal, and the parking lot was not well shoveled. The staff was very helpful, though.
Business response:
Thank you for sharing your experience with us. I’m sorry to hear that the breakfast did not meet your expectations and that the parking lot was not adequately shoveled during your stay. We understand how important these details are to our guests, and I apologize for the inconvenience they caused. At the same time, I’m glad to know that our staff was able to assist you and left a positive impression. Your recognition of their helpfulness means a lot, and I will be sure to share your kind words with the team. We are reviewing ... read more
No fui al hotel. Esta página que hice la reservación no me ayuda en que me hagan la devolución de mi dinero. Ya que yo pagué la opción de seguro para cancelación y no de dejaron cancelar sigo esperando una respuesta de mi dinero
Business response:
Thank you for sharing your feedback. We’re very sorry to hear about the frustration you’ve experienced with your reservation and refund process. After reviewing your booking details, we’d like to clarify that the reservation you selected was a non‑refundable option at the time of booking. This means cancellations or refunds are not permitted under the terms agreed upon with the booking website. We understand how disappointing this situation must be, especially since you purchased cancellation insurance through the third‑part... read more
It's the worse I stayed in years. The AC unit was so loud, like waves crashing on seashore all night long, even when we turned down the temp. The bathtub was dirty, like it has not been cleaned. The window face parked cars so if we open the curtain everyone can see in. We booked 8 nights and was given a room without a dresser to store clothes. A light was broken. Closet door stuck. When asked to change our room, the front desk staff told us that all rooms are without dressers. But the next night she told us we can change to ... read more
Business response:
Thank you for taking the time to share such detailed feedback about your recent stay. We are truly sorry to hear about the many issues you encountered, from the AC noise and cleanliness concerns to the dresser and door card problems. This is far from the experience we want our guests to have, and we regret that we did not meet your expectations. We also apologize for the miscommunication regarding room changes and the inconvenience caused during your extended stay. Your comments highlight areas where we need to improve both ... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.