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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Do not book here!!
Business response:
We are truly sorry that your experience did not meet expectations. Guest satisfaction is our highest priority, and we regret that we fell short during your stay. Please know that we take feedback seriously and are actively working on improvements to ensure a better experience for all our guests. We understand how important it is to provide a comfortable and welcoming stay, and we appreciate you sharing your thoughts with us. If you would like to discuss your concerns further, please feel free to reach out to us directly. We ... read more
Property was very dirty
Business response:
Thank you for sharing your feedback. We sincerely regret that cleanliness did not meet expectations during your stay. Providing a well-maintained and welcoming environment is a priority for us, and we are sorry that we fell short. Please know that we are taking your concerns seriously and are working with our housekeeping team to address these issues promptly. Your input helps us improve, and we truly appreciate you bringing this to our attention. If you would like to discuss this further, please feel free to reach out to us... read more
The property had significant water issues during my stay. Initially, I was placed in a room where there was no water, and when it did come on, it was dirty. I was then moved to another room, but once again, there was no hot water, and I discovered roaches in the room. I was informed that the water issues would be resolved the following day, so I had to forgo taking a shower that night. The next day, I was told they were fully booked and asked if I could use my mom's room to shower. This was a difficult decision. Additionally... read more
Business response:
Thank you for sharing your experience with us. We sincerely regret that your stay did not meet expectations and that you encountered multiple challenges during your time at our property. We truly apologize for the water issues and any inconvenience they caused. We understand how essential these amenities are and are working diligently to ensure that such disruptions do not occur in the future. Your feedback regarding cleanliness and maintenance is also deeply concerning, and we will be addressing these matters immediately wi... read more
We stayed at your property for 5 days with our family. Unfortunately, our experience was below expectations due to a few key concerns. Firstly, the cleanliness of the property needs serious improvement. Throughout our stay, not a single day was room service provided, which was very disappointing, especially for a longer stay. Secondly, the behavior and attitude of the staff towards customers needs to be improved. We felt that basic hospitality and courtesy were lacking, which impacted our overall comfort and experience. We h... read more
Business response:
Thank you for taking the time to share your honest feedback. We sincerely regret that your experience did not meet expectations, and we deeply apologize for the challenges you encountered during your stay. Cleanliness and attentive service are core priorities for us, and we are truly sorry that room service was not provided during your visit. We understand how important this is, especially for longer stays, and we will be reviewing our procedures to ensure improvements moving forward. Additionally, we are disappointed to hea... read more
The rooms were not properly cleaned. Bed sheets were dirty. Hallways seems like never been vacuumed
Business response:
Thank you for your feedback. We're very sorry to hear about the cleanliness issues you experienced during your stay — especially with the bed sheets and the condition of the hallways. Cleanliness is a top priority for us, and it's clear we did not meet that standard in your case. Please accept our sincere apologies for the inconvenience and discomfort this caused. We have already shared your comments with our housekeeping team to ensure immediate corrective action is taken. We truly appreciate you bringing this to our attent... read more
Very run down property.
Business response:
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the condition of the property did not meet your expectations. We understand how important a well-maintained environment is to our guests, and we regret that we missed the mark during your stay. Please know that we are actively working on updates and improvements throughout the property, and your comments will be shared with our team as we prioritize future renovations. We appreciate your honesty and the opportunity to improve. Should you con... read more
Mal servicio
Business response:
Lamentamos que su experiencia con nuestro servicio no haya sido satisfactoria. Nos tomamos muy en serio cada opinión, y nos gustaría saber más sobre lo ocurrido para poder mejorar y asegurarnos de que situaciones así no se repitan.
The hotel is not well managed and is very dirty (the carpet in the corridor and the smell are horrible, everywhere is basically dirty). The room AC didn’t perform well and the bathroom was dirty as well (hairs everywhere, there was a plastic «carpet» in the bathtub where the majority of the water would stay, and the shower curtain was very dirty). The breakfast was very basic (waffles, bread, coffee and juice). The staff is nice except for one at the reception. The one receptionnist who helped us check in didn’t give any inf... read more
Business response:
We sincerely apologize for the shortcomings you experienced during your stay. Cleanliness and proper maintenance are very important to us, and we regret that we did not meet your expectations. We appreciate your feedback and will work diligently to address the issues you encountered. While we’re glad to hear that most of our staff provided good service, we will also ensure better communication at check-in to improve guest experiences. Your insights are valuable, and we hope to have the opportunity to provide you with a much ... read more
Was stuffy, smelled like either BO or smoke, our neighbors were up at 2 am screaming, yelling, slamming doors, etc. couldn’t sleep AT ALL. Asked for more towels and was told to come get them myself. Room was not tidied up while away. Carpets ripped, holes in wall. Not impressed at all for the price.
Business response:
Thank you for taking the time to share your experience. We are truly sorry to hear about the multiple issues you encountered during your stay. From the room condition and cleanliness to the noise disturbances and service concerns, it's clear that your expectations were not met — and for that, we sincerely apologize. Please know that what you described does not reflect the standards we aim to uphold. We are addressing your feedback with our housekeeping and front desk teams to ensure improvements are made, particularly regard... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.