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La Quinta Inn & Suites Houston Baytown East
- Hospitality
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Fair Air conditioner didn't work well and it was making a too much noise. We didn't have a good night the first night. We called the receptionist and she told me to turn it off and after several minutes turn it on so it could reset, it didn't help. Next day I told the receptionist that the a/c wasn't working, she said she would send someone to go and check it. They have us another room and it was better. Also I had asked for a non smoking room and they gave me a smoking one... Room was clean
Business response:
Thank you for your review. I am sorry that your stay was not all we would have liked it to be. Our goal is that you have a comfortable and relaxing stay with us and it sounds like that was not your experience. I will share your comments with my team and follow up on your complaints to ensure future guests do not have the same experience.
I didn’t like my stay at all. I didn’t like that I booked a non-smoking room, and I was given a smoking room on the 4th floor. The air conditioner was not working and it was super hot, we literally slept uncovered because my daughter was sweating. The air wasn’t cold and the ac unit was making a loud noise. I called the front office and they did not answer, since we drove about 6 hours and it was already midnight when we got to the hotel we were tired and slept it off. We woke up in the morning and as we were getting our stu... read more
Business response:
Thank you for your review. I am sorry that your stay was not all we would have liked it to be. Our goal is that you have a comfortable and relaxing stay with us and it sounds like that was not your experience. I will share your comments with my team and follow up on your complaints to ensure future guests do not have the same experience.
As a person who has, since childhood, experienced four- and five- star hotels, this hotel rates two. Workout room was very poor. There are no weights and the 3 machines are dirty and rusty. In fact, one did not work. Breakfast was fine. It was the usual. The area was clean.
Business response:
We have had a couple of area's that have needed work and unfortunately in the corporate world we live in, these things are not always taken care of on my timetable. I am sorry if you were inconvenienced. They are currently revamping our pool and getting it ready for the season. Next on the list is the fitness room. I hope it will be completed before your next stay with us. Lynn C, General Manager
Okay
Bad experience during a family emergency. No cooked eggs in contental breakfest. Limited items very limited. It smelled of old smoke and walls looked dirty. Bedsheets smelled like BO
Business response:
Dear Jose, I am so sorry that your stay was not as comfortable as we would have liked it to be, especially during a difficult time. For any future stays, please notify us promptly so we can address the issue immediately. Unfortunately, I am unable to offer a hot breakfast at this time but I hope you enjoyed our special waffle toppings and yogurt station with your choice of pineapples, peaches, blueberries or granola and the waffle toppings offer strawberries, blueberries or apple-cinnamon. In addition to fruit cocktail we al... read more
Disappointing Alfombras y baño muy descuidado La ubicación
Rooms were very old and needed to be updated. The aircon continuously rattled and the room smelt mus Rooms were very old and needed to be updated. The aircon continuously rattled and the room smelt musty Breakfast was great
Business response:
Hi Emily, Thank you for taking the time to review your recent stay with us. I am sorry your experience was not great! Please feel free to contact me so I can pinpoint the room you were in and have the issues looked at so other guests are not having the same experience. Lynn C, General Manager
Pleasant Paid for queens for two rooms got full beds in both rooms 900.00 plus $ wast
Business response:
Hi Darrell, We sure enjoyed having you stay with us and luckily the rain schedule worked in favor of the race schedule! I apologize that you were expecting queen beds. This is not the first time I have had that comment. This location has never had queen beds, only full or king. I checked on the websites but was unable to find any indication of queen beds, all descriptions show full size beds. I would love to know where you saw queen beds offered so I could get this corrected. Thank you for your feedback and we hope to see yo... read more
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,795 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open tomorrow at 12:00 p.m.