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La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair They put me in the room next to the lobby.it was so loud I hated it.
Business response:
Hello Angela, We appreciate your rating of our hotel and the feedback you have shared pertaining to our room. Guest comments such as yours help us to continuously improve. Thank you for your business.
Fair Under consruction Late check in
Business response:
Hello Tiffany, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Fair Pool was not available to use Restroom was dirty Beds were comfortable The ac was on point with desired temperature during the day and at night nice and fresh.
Business response:
Hello Victoriano, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.,
Stayed here many times will not stay here again Rooms were not ready when we arrived. Rooms smelled awful. Coat
Business response:
Hello Randy, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our ho... read more
Shady elements=Stolen property Seems a bit shady, some shady elements were walking around the parking lot, cut the lock on my bike rack and helped themselves to my bicycle... needless to say, Baytown is a $#!?#@/% and we will NEVER return. Be warned. Easy access. Friendly staff.
Business response:
Hello brian, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Disappointing
Fair The side doors need to fix . Anyone without room key can get it.and safety is my one top priority so they need to look into to that It stated free breakfast.. but it was disappointing because it was a grab n go bag. Not worth it all. Building is falling apart. Doors not secured
Business response:
Hello Amy, Thank you for taking the time to share your thoughts about your most recent stay. Thank you for making us aware of the side door being accessible. I will get on top of that immediately. We are currently undergoing exterior renovations at this time , hopefully by your next visit out we will be completely remodeled and have our full breakfast up and running. We truly appreciate your feedback and hope to see you again in the future. Happy Holidays!
won't go back. The gas was shut off and I had to take a cold shower one evening and again in the morning. Breakfast was non existent. We were told we would get a "grab and go" breakfast consisting of juice, fruit cup, and granola bar; what we actually got was juice and a fruit cup. We went to McDonalds.........................
Business response:
Hello Pamela, Thank you for taking the time to express your thoughts on your most recent visit here with us. I apologize for any inconvenience you encountered during your stay. Center Point had to shut off all natural gas in our area due to some technical issues. I am truly thankful they caught the problem in a timely fashion for all our safety. Normally we do have each item that was mention to you during the check in process; however this weekend was a little off putting while waiting for deliveries, causing the miscommunic... read more
It was okay. the hotel needs an upgrade one of the night front desk staff was not friendly when I complained that my a/c unit was not working. although he did provide me with a solution he was not nice about it. it seemed like he did not care to be working. his customer service skills were poor.
Business response:
Hi, Gisselle.We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodation... read more
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,953 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.