This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Will not be visiting his property again. Property has always looked appealing but was disappointing. Accommodations weren't that terrible but the rooms and bathrooms were very very small. The cleaning staff did not clean our room for the entire week were at the property due to co-vid. We have been staying at many hotel/motels due to work and all have cleaned our room. No towels or trash removal. No breakfast which is understandable due to Co-vid. My daughter was in the room but all they had to do was ask her to vacate while ... read more
Business response:
Dear Elias, Thank you so much for taking the time to review your stay with us. I do apologize that your stay was not perfect. I am sorry that Wyndham's policy of not cleaning stay-over rooms in order to ensure your health & safety and that of our teams was not conveyed to you. We try to tell every guest that is checking in and/or making reservations for multiple days but unfortunately we make mistakes. We do have the policy posted at the front desk just in case we make that mistake and forget to notify you. However, for long... read more
Fair
Bad
Awesome Tangela is rude. She needs to learn some customer service
Business response:
Hello Angela, Thank you for taking the time to give us some feed back, I am sorry for the unpleasant treatment you received during your stay here with us. That is not the experience we want you to have while you are at your home away from home. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns &Suites, we continuously strive to meet your needs and expectations. Lynn C. General Manager
Poor Didn’t like how it look. They only had one person helping guest out, and that was the front desk agent. The rooms were to small. Me and daughter was also bitten up by bugs while sleep. The property was old and dull. Look like it needed some work done.
Business response:
Dear J, I am so sorry for your experience. Definitely not how we want your stay to be. I hope you will continue to use La Quinta and we hope to see you again if your travels bring you back through Baytown. Lynn C, General Manager
Fair Make sure there is some one at check in desk. We waited 10 minutes on some one Did not have it available
Business response:
Hi Shirley, Thank you for taking the time to review your recent stay with us. I apologize that you had to wait to get checked in. We are assisting in other areas during the Covid-19 pandemic and sometimes that does require us to be away from the desk for a few minutes. However, we normally put up the sign that directs you to dial -0- on the phone behind you so we can return immediately. I am so sorry if the sign was not put up giving you that direction. That is not the way we want your stay to start. I hope you will try us a... read more
Very Good the staff was highly disrespectful!
Business response:
Hello Mariah, Thank you for your feedback, although It saddens me to read your comments about my staff. I apologize for any type of disrespect you were shown during your stay here with us. Please contact me at your convenience ,so that I can take a closer look into this situation. Lynn C. General Manager
The price was fair The mattress was horrible too hard uncomfortable and the pillows were too small and uncomfortable as well. I appreciate how clean the property was
Business response:
Hi Nadine, Thank you for taking the time to review your recent stay with us. I am glad that you appreciate how clean we keep the property. Our main goal is your health and ensuring you feel safe and comfortable during your stay. I am sorry you didn't enjoy the mattress. I will follow up. Safe travels and we hope to see you again soon. Lynn C, General Manager
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,953 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.