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LBS Financial Credit Union
- Credit Unions
- Cerritos, CA
About this business
Location details
11239 183rd St, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I needed a new bank since the online bank i'm currently using is gonna cease operations soon. I chose LBS because of the mostly good reviews I've seen on Yelp and because of the great experience I had with another credit union prior to moving to SoCal. I had Chris B. as my Financial Service Rep and the sign up process couldn't have been any better. Chris was very polite, professional and made me feel like he really wanted me to be a part of the LBS family. There was a slight hiccup when I went home and tried registering my ... read more
I always enjoy the great customer service from lbs financial. Oswaldo is one of the financial advisers at the Cerritos branch and he is very helpful and always has a positive attitude.
simple like the old days. Tellers are kind and deposit/withdrawal slips not needed. Really clean office. Waiting area is off to the side and not in the middle. They have a free coin counter for those with a credit union account. Even if you don't have an account, you can use their coin counter, but it will charge you a bit. Parking is fine. Spaces are normal and located within a large plaza. It's located near and Chuck E. Cheese though, so I try not to park near that area since kids don't really care about door dings. :(
Been banking with them for over 9 years now and i love their service! always so helpful.
Horrible experience trying to execute a simple wire transfer at LBS. I went into the Los Altos branch in person to initiate a time-sensitive and critical wire transfer to secure an out of state property that I was purchasing. I needed to send earnest money to a title company in Tennessee. Keep in mind that I was physically present at their brick and mortar facility, with all personal identification in hand, and my account has sufficient funds for the transfer. In addition to the regular recipient information, they wanted... read more
Business response:
Thank you for the feedback about your recent wire transfer. We are sorry for the inconvenience you experienced. Our processes were designed to ensure our Members’ money is transferred safely and accurately. The questions that you had to answer over the phone were not AI generated but verification questions from a tool we use through Experian to validate Members over the phone. We will be looking at ways to improve our processes in the future while continuing to maintain strong account security. If you would like to discuss ... read more
What a piece of shit company, they harass you and are so fucking rude. Worst company ive ever dealt with in my life.
Terrible customer service, it's always some foreign person and you can't even understand what they're saying. Use any other bank but this place honestly.
I have been banking with them for over 10 years and it hasn't been a pleasant experience. I have never been approved or given better offers than competitor banks... why did chase and Capital One approve me for a car loan and my own bank denied me 2x in the last 10 years... YTD - I have 3 paid off car loans. Anyways my breaking point was the rude... phone teller (sounded old, miserable and like She had no friends) who honestly had no business being a teller with her rude demeanor. My check was going to be on hold for over a w... read more
Business response:
Hi Juan, we appreciate your feedback and we’re glad to hear that you were able to meet with our Cerritos branch manager and address the issues with your check deposit. Unfortunately, since the check was initially deposited through Mobile Banking and through an ATM at another financial institution, there are guidelines that we are required to follow. We apologize that you were disappointed with your experience talking to one of our call center representatives. Your Membership is important to us and we appreciate the opportuni... read more
It's nice to come here for a quick deposit or withdrawal but not to despite or sit down and talk. It'll feel like an hour 2 hours 3 hours of your day is going by. It's unfortunate that this bank takes that long for each person. I'm sure their quality of service is efficient but it takes too long. They make you wait and wait it's just better to schedule an appointment if that's even possible but good luck. It's alsoo very hilarious that every time I come here they systems are down or having some sort of issue, when not huh
Business response:
Hi Momo, we are sorry to hear about the inconveniences you have experienced during your visits at our branch. We strive to always provide our Members with efficient service, and apologize that your experience fell short and for the technical issues you have encountered. Please feel free to reach out directly to our Cerritos branch manager, Lupe Hernandez, at 800.527.3328 ext. 4301 so we can address your concerns. We understand that your time is valuable and to help expedite your next visit to the branch, we offer the abilit... read more
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.6 star rating with 204 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:00 a.m.