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LBS Financial Credit Union
- Credit Unions
- Cerritos, CA
About this business
Location details
11239 183rd St, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Been banking with them for over 9 years now and i love their service! always so helpful.
What a piece of shit company, they harass you and are so fucking rude. Worst company ive ever dealt with in my life.
Terrible customer service, it's always some foreign person and you can't even understand what they're saying. Use any other bank but this place honestly.
I have been banking with them for over 10 years and it hasn't been a pleasant experience. I have never been approved or given better offers than competitor banks... why did chase and Capital One approve me for a car loan and my own bank denied me 2x in the last 10 years... YTD - I have 3 paid off car loans. Anyways my breaking point was the rude... phone teller (sounded old, miserable and like She had no friends) who honestly had no business being a teller with her rude demeanor. My check was going to be on hold for over a w... read more
Business response:
Hi Juan, we appreciate your feedback and we’re glad to hear that you were able to meet with our Cerritos branch manager and address the issues with your check deposit. Unfortunately, since the check was initially deposited through Mobile Banking and through an ATM at another financial institution, there are guidelines that we are required to follow. We apologize that you were disappointed with your experience talking to one of our call center representatives. Your Membership is important to us and we appreciate the opportuni... read more
It's nice to come here for a quick deposit or withdrawal but not to despite or sit down and talk. It'll feel like an hour 2 hours 3 hours of your day is going by. It's unfortunate that this bank takes that long for each person. I'm sure their quality of service is efficient but it takes too long. They make you wait and wait it's just better to schedule an appointment if that's even possible but good luck. It's alsoo very hilarious that every time I come here they systems are down or having some sort of issue, when not huh
Business response:
Hi Momo, we are sorry to hear about the inconveniences you have experienced during your visits at our branch. We strive to always provide our Members with efficient service, and apologize that your experience fell short and for the technical issues you have encountered. Please feel free to reach out directly to our Cerritos branch manager, Lupe Hernandez, at 800.527.3328 ext. 4301 so we can address your concerns. We understand that your time is valuable and to help expedite your next visit to the branch, we offer the abilit... read more
It's nice to come here for a quick deposit or withdrawal but not to despite or sit down and talk. It'll feel like an hour 2 hours 3 hours of your day is going by. It's unfortunate that this bank takes that long for each person. I'm sure their quality of service is efficient but it takes too long. They make you wait and wait it's just better to schedule an appointment if that's even possible but good luck. It's alsoo very hilarious that every time I come here they systems are down or having some sort of issue, when not huh
Business response:
Hi Momo, we are sorry to hear about the inconveniences you have experienced during your visits at our branch. We strive to always provide our Members with efficient service, and apologize that your experience fell short and for the technical issues you have encountered. Please feel free to reach out directly to our Cerritos branch manager, Lupe Hernandez, at 800.527.3328 ext. 4301 so we can address your concerns. We understand that your time is valuable and to help expedite your next visit to the branch, we offer the abilit... read more
I defaulted on my loan due to financial hardship and my family members sickness but I am trying to fix everything and get my car back. This company has made it very difficult to do so. The towed the car 45 mins away from my home, then the place has it set up to were I had to make an appointment to get my personal items out. My purse wallet id everything important was in the car and because they couldn't make me an appointment that day or the next day they are charging me $100 to get my personal belongings. Lbs will not call... read more
Business response:
Hi Phyliss, we are so sorry to hear about the hardship that you’re experiencing. We have processes to support Members when they are experiencing hardship matters. We had made numerous unsuccessful attempts to reach you and even left a message at your address requesting that you contact us regarding your loan. Fortunately, we were able to speak with you recently and arrived at a resolution. Please don’t hesitate to reach out to Juan Garcia at 800.527.3328 extension 5390 if you have any questions or concerns moving forward.
If I could give less than 1 star I would. What a joke , horrible customer service, as a Long Beach city employee I attempted to apply for a car loan and I was treating like trash just because I was asking questions and trying to develop a new business relationship. However now I will tell all my friends family to not go to this bank.
Business response:
Hi Bety, we are sorry that your recent experience warranted a 1-star review and have shared your feedback with our leadership team. Opening our doors to new Members is important to us, and we would appreciate learning more about the circumstances surrounding your visit. Our Call Center VP, Kristin Smith can be reached at 800.527.3328 extension 5301 if you can give her a call.
Lbs financial at cerritos branch is a joke.. opened an account on 9/20/2022 was told that my card will come in 5/7 business days and it's 10/4/2022. Still nothing.. called to confirm with no attitude and was told card was ordered on 9/27/2022 and to give it til 10/112022? What is that about? Started to get frustrated and still got no answers why it was delayed. Heard they were good but it was just rumors. They worse then wells fargo.. #trash
Business response:
Hi Bay, we apologize for the delay in receiving your card. Our team missed a critical step and should have ordered your card when you opened the account on 9/20/22. We also should have notified you on 9/27/22 that the card would be arriving to you late when one of our team members caught that your card had not been ordered. Our branch manager reviewed the situation and your card will be delivered by 10/11/22. We truly appreciate that you chose us as your financial institution and we can assure you that your first experience ... read more
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.5 star rating with 184 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open tomorrow at 9:00 a.m.