This profile has been claimed by the business owner or representative.
LBS Financial Credit Union
- Credit Unions
- Cerritos, CA
About this business
Location details
11239 183rd St, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
It's nice to come here for a quick deposit or withdrawal but not to despite or sit down and talk. It'll feel like an hour 2 hours 3 hours of your day is going by. It's unfortunate that this bank takes that long for each person. I'm sure their quality of service is efficient but it takes too long. They make you wait and wait it's just better to schedule an appointment if that's even possible but good luck. It's alsoo very hilarious that every time I come here they systems are down or having some sort of issue, when not huh
Business response:
Hi Momo, we are sorry to hear about the inconveniences you have experienced during your visits at our branch. We strive to always provide our Members with efficient service, and apologize that your experience fell short and for the technical issues you have encountered. Please feel free to reach out directly to our Cerritos branch manager, Lupe Hernandez, at 800.527.3328 ext. 4301 so we can address your concerns. We understand that your time is valuable and to help expedite your next visit to the branch, we offer the abilit... read more
I defaulted on my loan due to financial hardship and my family members sickness but I am trying to fix everything and get my car back. This company has made it very difficult to do so. The towed the car 45 mins away from my home, then the place has it set up to were I had to make an appointment to get my personal items out. My purse wallet id everything important was in the car and because they couldn't make me an appointment that day or the next day they are charging me $100 to get my personal belongings. Lbs will not call... read more
Business response:
Hi Phyliss, we are so sorry to hear about the hardship that you’re experiencing. We have processes to support Members when they are experiencing hardship matters. We had made numerous unsuccessful attempts to reach you and even left a message at your address requesting that you contact us regarding your loan. Fortunately, we were able to speak with you recently and arrived at a resolution. Please don’t hesitate to reach out to Juan Garcia at 800.527.3328 extension 5390 if you have any questions or concerns moving forward.
If I could give less than 1 star I would. What a joke , horrible customer service, as a Long Beach city employee I attempted to apply for a car loan and I was treating like trash just because I was asking questions and trying to develop a new business relationship. However now I will tell all my friends family to not go to this bank.
Business response:
Hi Bety, we are sorry that your recent experience warranted a 1-star review and have shared your feedback with our leadership team. Opening our doors to new Members is important to us, and we would appreciate learning more about the circumstances surrounding your visit. Our Call Center VP, Kristin Smith can be reached at 800.527.3328 extension 5301 if you can give her a call.
Lbs financial at cerritos branch is a joke.. opened an account on 9/20/2022 was told that my card will come in 5/7 business days and it's 10/4/2022. Still nothing.. called to confirm with no attitude and was told card was ordered on 9/27/2022 and to give it til 10/112022? What is that about? Started to get frustrated and still got no answers why it was delayed. Heard they were good but it was just rumors. They worse then wells fargo.. #trash
Business response:
Hi Bay, we apologize for the delay in receiving your card. Our team missed a critical step and should have ordered your card when you opened the account on 9/20/22. We also should have notified you on 9/27/22 that the card would be arriving to you late when one of our team members caught that your card had not been ordered. Our branch manager reviewed the situation and your card will be delivered by 10/11/22. We truly appreciate that you chose us as your financial institution and we can assure you that your first experience ... read more
I use to like this bank a lot, till they hired people who gave me the wrong advice when renting apartment, teller there told me to use cashier checks for my payments when I explained to him I needed safer way to give the money to home renter cause it was off Craigslist, told me I would be safe if at any point using a cashier check, I lost 3k an came back to them. They couldn't do anything an had me leave the bank. I would say fuck them, I wouldn't recommend them for any transfers or services im dropping my account with them,... read more
Business response:
Isaac, we are very sorry to hear about your loss. If you are willing to share more about your recent experience, please reach out to our Cerritos Branch Manager, Guadalupe Hernandez at GHernandez@lbsfcu.org
locked out of account once again and can not get a hold of anyone with this new pointless phone system another reason to dislike this bank closing my account going else where
Business response:
Hi Alex, We are so sorry for the inconvenience! Our call center is available today to help at 800.527.3328 until 5:00 pm. We hope to be able to work with you to solve any issues with your logging in to our Online or Mobile Banking. You also mentioned a problem with the phone system yesterday. Were you trying to call us or use our automated HomeTeller service? Our call center was open last night until 7:00 pm. Please let us know!
My disappointment and ongoing headache with this bank dates back to April of 2019. My husband was with the National Guard and was on orders away from home. Previously we had our interest rate lowered per The Servicemen Civil Relief Act, and had no problem in doing that. However, he was again put on other orders and we had requested a deferment per The California Military Families Financial Relief Act, in which I've been having issues with since April 2019. First we sent in our request via email, which we did the same for lo... read more
Business response:
Lisa, we are truly sorry to hear about the ongoing loan service experience you and your husband are experiencing with your mortgage loan. Our team reached out to your husband and is working on a resolution.
I know it is not this branches fault but I don't know of another way to share how frustrating it is to try and make payments on your automated services. Every time I call I have to call back a minimum of 4 times in order to make a payment to my car loan. Not to mention you can barely hear the automated person talking. I press 1 and say yes and I still get directed to an operator which does me no good because by the time I'm off of work and able to call you are closed. Please try to do something to fix this. I can't be the on... read more
Business response:
Brittany, we apologize for your experiences with our automated phone system. We are currently evaluating a new automated phone system for improvements and appreciate your feedback. We do have some better online alternatives available: You may use our free online payment option, LBS AutoPay which can be accessed through our website at lbsfcu.org (look for the Pay My Loan link on the home page) or make transfers via Online or Mobile Banking to your loan. If you would like further assistance, please send us your contact informa... read more
security guard was a lazy fat idiot, told me that my service dog had to be on a leash, obviously he knew nothing about service dogs, my dog performs service duty from an occasional stroller since she is small and my husband is deaf she needs to get to him to paw him and contact him to tell him what to do in such incidents also she knows when his sugar is low or if he wanders, he has no respect as we are retired us marines and he was a total jerk didn't understand anything, he spent a lot of time in the bathroom and b s ing ... read more
Business response:
Hello, Linda. We are very sorry to hear about your experience with our Credit Union. This is so disappointing and I will share your review with the Cerritos branch team and our senior leadership. Service animals are welcome at all of our branches.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.6 star rating with 204 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:00 a.m.