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LBS Financial Credit Union
- Credit Unions
- Cerritos, CA
About this business
Location details
11239 183rd St, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I use to like this bank a lot, till they hired people who gave me the wrong advice when renting apartment, teller there told me to use cashier checks for my payments when I explained to him I needed safer way to give the money to home renter cause it was off Craigslist, told me I would be safe if at any point using a cashier check, I lost 3k an came back to them. They couldn't do anything an had me leave the bank. I would say fuck them, I wouldn't recommend them for any transfers or services im dropping my account with them,... read more
Business response:
Isaac, we are very sorry to hear about your loss. If you are willing to share more about your recent experience, please reach out to our Cerritos Branch Manager, Guadalupe Hernandez at GHernandez@lbsfcu.org
locked out of account once again and can not get a hold of anyone with this new pointless phone system another reason to dislike this bank closing my account going else where
Business response:
Hi Alex, We are so sorry for the inconvenience! Our call center is available today to help at 800.527.3328 until 5:00 pm. We hope to be able to work with you to solve any issues with your logging in to our Online or Mobile Banking. You also mentioned a problem with the phone system yesterday. Were you trying to call us or use our automated HomeTeller service? Our call center was open last night until 7:00 pm. Please let us know!
My disappointment and ongoing headache with this bank dates back to April of 2019. My husband was with the National Guard and was on orders away from home. Previously we had our interest rate lowered per The Servicemen Civil Relief Act, and had no problem in doing that. However, he was again put on other orders and we had requested a deferment per The California Military Families Financial Relief Act, in which I've been having issues with since April 2019. First we sent in our request via email, which we did the same for lo... read more
Business response:
Lisa, we are truly sorry to hear about the ongoing loan service experience you and your husband are experiencing with your mortgage loan. Our team reached out to your husband and is working on a resolution.
I know it is not this branches fault but I don't know of another way to share how frustrating it is to try and make payments on your automated services. Every time I call I have to call back a minimum of 4 times in order to make a payment to my car loan. Not to mention you can barely hear the automated person talking. I press 1 and say yes and I still get directed to an operator which does me no good because by the time I'm off of work and able to call you are closed. Please try to do something to fix this. I can't be the on... read more
Business response:
Brittany, we apologize for your experiences with our automated phone system. We are currently evaluating a new automated phone system for improvements and appreciate your feedback. We do have some better online alternatives available: You may use our free online payment option, LBS AutoPay which can be accessed through our website at lbsfcu.org (look for the Pay My Loan link on the home page) or make transfers via Online or Mobile Banking to your loan. If you would like further assistance, please send us your contact informa... read more
security guard was a lazy fat idiot, told me that my service dog had to be on a leash, obviously he knew nothing about service dogs, my dog performs service duty from an occasional stroller since she is small and my husband is deaf she needs to get to him to paw him and contact him to tell him what to do in such incidents also she knows when his sugar is low or if he wanders, he has no respect as we are retired us marines and he was a total jerk didn't understand anything, he spent a lot of time in the bathroom and b s ing ... read more
Business response:
Hello, Linda. We are very sorry to hear about your experience with our Credit Union. This is so disappointing and I will share your review with the Cerritos branch team and our senior leadership. Service animals are welcome at all of our branches.
Mixed feelings, great rate of return, never busy when I go in and they gave us a secured loan at a great rate to help us get reestablished with our credit scores. However, I applied for an auto loan refinance and was denied. There was very little effort and never received a decline in the mail, just a phone call to say sorry. Being a small place I figured maybe they could go the extra mile work out some options, compensating factors, no lates ever on existing car loan, I was trying to reduce the payment, if the value wasn't... read more
Business response:
Hello, Loreta. Thank you for your review and we are sorry to hear about your loan application experience. We are looking into your loan request further and will be contacting you privately.
I do not recommend this credit union for banking or loans. They have an overly strict board. They are supposed to be the credit union for alumni of Cal State Long Beach. Their interest rates are very high. Unless you have excellent credit they do not want to do business with you. There are other credit unions that will treat you much better.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.5 star rating with 184 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open tomorrow at 9:00 a.m.