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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Oysters very small and not a good Value. Service was non existent.
Business response:
Thank you for sharing your experience with us. We're disappointed to hear that the oysters didn't meet your expectations and that you found them to be small and lacking in value. Additionally, we're truly sorry to learn that the service was not up to par during your visit. Providing exceptional service is a priority for us, and we regret that we fell short on this occasion. Your feedback is invaluable to us as we continuously strive to improve. We hope to have the opportunity to welcome you back and exceed your expectations ... read more
Food was delicious, but the server was too obsequious and the pacing was a disaster. We waited quite a while for our drinks and our starter. But the starter didn't arrive until after our salads. Then we ordered our entrees after the salads arrived, but they were delivered before we could finish the salads and starter. This was our second visit, and we hope the service, which was impeccable our first time, will improve. The arugula salad is worth coming back for....
Business response:
Thank you for sharing your experience with us, and we appreciate your return visit. We're delighted to hear that you found our food delicious, especially the arugula salad. However, we're truly sorry to learn about the issues you encountered with the service during your recent visit. Your feedback regarding the pacing and timing of your meal is invaluable, and we sincerely apologize for any inconvenience caused. Rest assured, we will address these concerns with our team to ensure that we maintain the impeccable service stand... read more
Our waiter was gone throughout the time we were there, we came near the end of closing time and lacked customer service. Food was good, I think the waiter needs to tell us the right price for add-ons as it was more than what they stated.
Business response:
Thank you for bringing your experience to our attention. We're glad to hear that you enjoyed the food, but we're truly sorry to hear about the lack of attentive service and the discrepancy in pricing for add-ons. Providing excellent customer service is a priority for us, regardless of the time of day, and we apologize for falling short of your expectations in this regard. We'll address your feedback with our team to ensure that all staff members are attentive and transparent about pricing. Your feedback is invaluable as we s... read more
Overall it was a very good restaurant, but I agree with other reviews saying it’s overpriced. $39 for the signature lemon spaghetti that had 2 pieces of shrimp and the pasta was undercooked (and I love Al dente pasta but this wasn’t cooked enough). We also had the mortadella pizza for $28. There was no sauce on it at all so it was like a cheesy flatbread with mortadella on top. It was good, but should’ve been $20 max. The focaccia starter and crab arancini were both delicious! The Virgil cocktail was amazing. Bubbly, lemony ... read more
Business response:
Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you enjoyed some aspects of your dining experience. However, we're sorry to learn that certain dishes did not meet your expectations in terms of portion size and value. Your comments regarding the pricing of our dishes and cocktails are duly noted, and we appreciate your honesty. Regarding the venue admin fee, we apologize for any confusion it may have caused. This fee is utilized to support various operational costs associated wit... read more
We want to Luna by Giada because of the famous viral video that we saw of the Parmesan wheel pasta. Once we showed up- it was not busy and made us wait 20 minutes. When we looked over the menu, there was no Parmesan wheel pasta, so we asked the server about it. They said it was only used at a VIP party. This was an item that was not on the menu. Manager was amazing, staff was friendly, but very expensive and we both left hungry.
Business response:
Thank you for sharing your feedback with us regarding your recent experience. We understand your disappointment in not finding the Parmesan wheel pasta, which gained popularity through a viral video. We apologize for any confusion this may have caused, as it was indeed a special item exclusively featured at our Grand Opening event. While we are pleased to hear that you found our manager and staff to be accommodating and friendly, we regret that your overall dining experience did not meet your expectations. We take great prid... read more
Horrible service last night. I made a reservation for 3 people back in February for dinner last night. We arrive exactly on time at 6:30. The 5 hostesses behind the counter told us they are clearing some tables and would be seated soon. I was fine with that. We ended up not being seated until 45 minutes later!! We couldn’t believe it. We sat on the couches and just stared for 45 minutes. We were here to celebrate a friends birthday and were so excited to try Luna. They didn’t apologize for the wait AND didn’t comp us for any... read more
Business response:
We deeply apologize for the inconvenience and frustration you experienced during your recent visit to Luna. We understand the disappointment of waiting 45 minutes past your reservation time, especially on a special occasion. Please know that this is not reflective of our usual standards, and we are genuinely sorry for the inconvenience caused. Regarding the complimentary birthday dessert, we apologize for the miscommunication. It was not our intention to offer something that was already planned for your friend's birthday. Yo... read more
Great service! Very nice looking restaurant. The food was good and quantity was good. The prices are very high and the food is not worth what is being charged. The restaurant does not serve bolognese sauce. I’ve never been to any Italian restaurant that does not have this on the menu and it is something that should be added in my opinion. The restaurant adds an administrative fee to the bill which is totally absurd. To add a fee to an already overpriced menu is simply terrible.
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
The service was outstanding - our sever was great- but the food was subpar. Mastro’s prices for Sauce food. Skip it!
Business response:
Thank you for taking the time to share your feedback with us following your recent dining experience at Luna. We are pleased to hear that you received outstanding service from our server, and we appreciate your recognition of their efforts. We are disappointed to learn that the quality of our food did not meet your expectations. Providing exceptional cuisine is a priority for us. We will review our menu offerings and culinary processes to ensure that we maintain the high standards that our guests expect. Our aim is to provid... read more
The restaurant is new . The food was not good as we expected and the service is poor
Business response:
We're sorry to hear that your experience at Luna did not meet your expectations. We appreciate your feedback regarding both the food and the service, and we apologize for falling short of providing you with a satisfactory dining experience. Please know that your comments will be shared with our team as we strive to improve and meet the high standards we set for ourselves. We hope you'll consider giving us another chance in the future to show you the exceptional dining experience we aim to deliver. Thank you for sharing your ... read more
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,352 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.