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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Do not recommend. Over priced food. $30 for salami $25 drinks. Poor service and it feels like you are eating in a hotel lobby. $221 for a meal that was worth $80 with tip included
Business response:
We sincerely apologize for any inconvenience you experienced during your visit to our restaurant. We appreciate your feedback regarding the pricing, service, and ambiance. Your comments are valuable to us as we strive to improve our offerings and overall dining experience. Thank you for taking the time to share your thoughts with us. We will take your feedback into consideration as we work to enhance our service and value for our guests.
The food was not worth the price. So many amazing chefs in Scottsdale, for the same price you can have amazing food.
Business response:
We sincerely appreciate your input and thank you for taking the time to share your thoughts with us. Your feedback regarding the food pricing has been carefully noted and will be taken into consideration. We always strive to provide the best possible dining experience for our customers, and your opinion is valuable in helping us improve. Thank you again for your honest assessment.
Bland food, overpriced, and absentee waitress named Natalie!!
Business response:
We appreciate you taking the time to share your concerns with us. Your feedback regarding the food quality, pricing, and service from our waitress has been noted. We sincerely apologize for any inconvenience you experienced during your visit. Thank you for reaching out to us about these issues. Your input is valuable as we strive to improve our offerings and service.
Our server rushed the explanation of the menu, guests didn’t have time to absorb what was being said before she was gone. Service from the hostess to the bus people was excellent. Wait staff was attentive but not pushy
Business response:
Hi, Anne. We appreciate the kind words and are glad we could provide you with a positive experience!
Steak over cooked. No cheesecake… food not good..we will not go back
Business response:
We sincerely apologize for the overcooked steak and the absence of cheesecake during your visit. We understand how disappointing this must have been for you. Your feedback is extremely valuable to us as it helps us improve our service and food quality. We hope to have the chance to provide you with a better dining experience in the future.
Portions are small for the price. Chicken Piccata is fried piece of chicken with sauce. It was underwhelming. I had risotto with scallops, tasted amazing but small portion of risotto with 2 scallops for $42. It was good but I wouldn't go again.
Business response:
Hi, Tammy. Thanks for taking the time to share your positive experience. We appreciate it!
Good was meh, lacked bold flavors that I would have expected. Pasta was cooked well, but again, lacked flavor. Fortunately sat in the back room and wasn’t too loud, but walked thru the front dining areas which were painfully loud.
Business response:
Thank you, Annmarie. We appreciate your review!
The waitresses need more training. They were interrupting our conversations several times. Food was ok, I can’t say great really, I’m kind of disappointed. The restaurant was so loud and they charged for hotel convenience fee $15.00, plus the tip of course. Not coming back
Business response:
Thank you for bringing this to our attention. We apologize for the interruptions during your visit and the disappointment with your dining experience. We value your feedback and would like to address your concerns in more detail. Please feel free to reach out to us at (480) 914-6829 to discuss your experience further. We appreciate the opportunity to improve our service and hope to have the chance to make things right.
The server was very nice and explained the menu. I chose a pork chop and stated very clearly that I want it well done and if it wasn’t I would not be happy. Of course it came out and it was rare. Disappointed I sent it back and it came back still rare. This was unacceptable. The manager Paul came by and apologized but I said how can this happen twice? The cook knew he had to cook it further and the expeditor had a thermometer. My girlfriend ordered Chicken Picatta and it was very dark and the sauce was practically flavorless... read more
Business response:
We're truly disappointed to hear that your experience at Luna by Giada did not meet expectations. Providing exceptional food and service is our priority, and we sincerely apologize for the issues with your pork chop and your girlfriend’s Chicken Piccata. We understand how frustrating it must have been to receive an improperly cooked dish twice. Your feedback is invaluable, and we appreciate you taking the time to share it as we work to improve.
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,658 reviews.
When is Luna By Giada open?
Luna By Giada is open now. It will close at 9:00 p.m.