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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Very excited to finally try Giada’s 6 of us Hard to chat with noise level Service was good As was the food Food was good not great Was expecting great Kinda a let down Don’t know that we’ll go back
Business response:
Hi, Tracey. We appreciate the kind words and are glad we could provide you with a positive experience!
This was my second time at Luna but the first for four girls in our party. Tonight’s girls dinner took three hours. We were stuck waiting to order food courses and drinks. Dinners were served to wrong seats and nothing was offered for the birthday we were celebrating. For the cost of bill (over $100 p/person) I can’t say it was worth the experience. Scottsdale has too many talent chefs and amazing restaurants to waste a night like this. Sadly, we were disappointed.
Business response:
We sincerely apologize for the disappointing experience during your recent visit to Luna. Your concerns are noted and taken seriously. We strive to provide a better dining experience for all our guests, especially for special occasions. We would greatly appreciate the opportunity to address this situation in more detail and make things right. Please feel free to reach out to us directly at (480) 914-6829 so we can discuss your experience further and work towards a resolution.
After enjoying great food and service, we discovered an additional unexpected hidden charge on the bill of 3.5% for "Venue Admin Fee"!
Business response:
Thank you, Nancy. We appreciate your review!
We were very disappointed in the food and service . The carpaccio was the worst I’ve ever had. The pasta dishes were not even warm. Our wine was also warm after we asked to have it put on ice . Our expectations high, and definitely not met!!!
Business response:
We're truly sorry to hear about your disappointing experience at Luna By Giada. We take pride in our food and service, so it's disheartening to learn that we fell short of your expectations. We appreciate your feedback and would like the opportunity to address your concerns and learn more about your visit. Please feel free to reach out to us at (480) 914-6829 to discuss your experience further.
The service was great but the food left a lot to be desired, I had the branzino it was bland and my wife had the lemon spaghetti and the sauce was grainy the same thing our guest said. We were really looking forward to eating at this restaurant but to be honest fell way below what we thought it should be. The wine and the charcuterie were good.
Business response:
It's regrettable to hear about your experience at Luna By Giada. We appreciate your feedback and will address the issues mentioned, particularly regarding the branzino and lemon spaghetti. We're glad to hear that you enjoyed the wine and charcuterie, as well as the service provided. Your comments about the food quality are valuable to us, and we will share them with our team. Thank you for taking the time to provide your review, as it helps us enhance our offerings for future guests.
$45 for a 1/4 pound of pasta with spicy sausage. It was very good, BUT WAY OVERPRICED! I am part Italian and have enjoyed hundreds of Italian restaurants in my 40-some years and this is the first Italian restaurant that did not put bread on the table to start the meal?? Is this something new?? They didn’t even bring bread when out meal came out. We had to ask for bread half way through dinner. Place wasn’t that busy either so not sure what was going on.
Business response:
Hi, Mark. Thanks for taking the time to share your positive experience. We appreciate it!
I never leave any reviews and this is my first one ! I ordered chicken piccata, nothing complicated a very simple dish , they served me a very dry piece of fried chicken which was so hard to cut through it ! Very disappointed, will never dine there again
Business response:
We sincerely apologize for the disappointing experience you had with our chicken piccata. It's clear that the dish did not meet our usual standards of quality and taste. We truly value your feedback as it helps us improve our service. We hope to have the chance to make things right and ensure a better dining experience for you in the future.
This is my second time coming. First I came two months after its grand opening and it was a great experience. Yesterday, I had a reservation at 8. The table was not ready and we didn’t sit down until 8:25. I had asked for a table with a view, we got a table for two that it was so small, our food barely fit, and it was right by the busy staff walkway. The noise level was insane, I had to shout to have a conversation with my partner across from me. My fish was clearly not freshly cooked as the skin was rubbery instead of crunc... read more
Business response:
We regret to learn about your recent experience at Luna By Giada. Please feel free to reach out to us at (480) 914-6829 to discuss your visit further. Thank you for your feedback.
Weirdest dining experience of our lives! From the hostess who walked like a sloth...giving us a tour of the wine wall and pizza oven as if it was our first time in a restaurant. To the waiter who explained that starters are appetizers...and a full description of Arancini, in case we weren't familiar. To the margarita that arrived spilling over the top, making a sticky mess of our table...we politely sent it back...only to have them deliver the same sticky mess back to us. Each dish was delivered with a FULL explanation of ev... read more
Business response:
Thank you for sharing your concerns. We value your input and will take your comments into consideration.
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,658 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open tomorrow at 3:00 p.m.