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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Service was incredibly slow! We waited 1 hr between appetizers and the entrees. Dinner was 3.5 hours overall Took 30 mins to get cocktails! Server continued to push high priced wines when we said no, food was delicious. Server in attentive to our needs. Beautiful restaurant but with the service on a Friday night and the clueless valet staff, we will not return.
Business response:
Thank you for your feedback. We’re very sorry to hear about the delays and service challenges you experienced. This is not the level of service we strive to provide, and your comments will be shared with our team to address these issues. We’re glad you enjoyed the food and the ambiance of the restaurant, but we understand that great service is key to a memorable dining experience. We hope you’ll consider giving us another chance in the future to exceed your expectations.
Our waitress was very knowledgeable but didn’t really give us enough time to chat She needed to take it down a notch lots of energy Food was ok not as good as last time Branzino was dry Risotto was excellent Lemon spaghetti was ok
Business response:
Hi, Alex. Thank you so much!
I was shocked to look at my bill and see a 3.5% Venue Admin Fee. Called them and first they told me it was for their overhead and then she said no it was a credit card fee. Don’t recall ever being told there was a credit card fee when making reservation and the prices they charge ($21 for a drink) should cover their overhead. Do they expect people to carry that much cash? Food was good but this leaves a real sour taste. Plenty of other places to go that don’t nickel and dime the customer. Adios!
Business response:
Thank you for sharing your feedback. We’re glad to hear you enjoyed the food, but we’re sorry to learn about your disappointment with the Venue Admin Fee. This fee helps us maintain the high level of service and atmosphere we strive to provide, and we understand it can be unexpected. We aim for transparency and apologize if this was not communicated clearly during your reservation process. We hope you’ll give us another chance to provide you with an exceptional visit.
I don’t like being this tough in a review but I have to be honest. The price point was $95 and it was a glorified breakfast buffet at any hotel. The one pasta option was overly salty and was not hot at all. The main problem with everything was the temperature. Everything was luke warm, including seafood and salads. I wasn’t thrilled with my experience at all and I love the Giada brand but this just wasn’t it. I don’t know if this brunch concept will continue as I did not see more than 2 other customers during our seating.
Business response:
Hi, George. Thanks for taking the time to share your positive experience. We appreciate it!
Great food, our party of 6 was happy. Presentation, flavor and quality were spot on. Our server, Brandy, was great but didn’t mention the gratuity was already added on our bill. The auto gratuity was not noted on the menu, only a note that they automatically would add a 3.5% for a Venue admin fee. I couldn’t see well in the dim light but added my $120.00 for a 20% tip and for some reason, grabbed the itemized receipt, which I normally don’t. I later looked at the receipt and saw they had charged me the 3.5% venue fee (?) of ... read more
Business response:
Thank you, Kiyoko. We appreciate your review!
The lemon pasta is good but overrated for a signature dish. I have made this recipe by Giada and it was better than her own presented to me with only two shrimp. I was asked by waitress if I wanted to pay more and have four shrimp. Good shrimp are not that expensive …it good pasta lacking seafood flavors. The restaurant is pricey so an attitude of counting shrimp is just cheap!
Business response:
Hi, Pam. We appreciate the kind words and are glad we could provide you with a positive experience!
Our entrée was coded with salt. It was served Cole did not cooked in the middle the restaurant was very loud and did not represent the ambience that we expected the valet parking team did not complete their process of sending us a text message and then when we finally received our car, they took a payment for $20 even though the payment was supposed to be $12 and they did not give us back the change to decide how much or if we want to add a tip. When I asked about it, they were somewhat resentful that we were even asking 
Business response:
We sincerely apologize for any inconvenience you experienced during your recent visit to our restaurant. We take all feedback seriously and would like to address your concerns personally. Please contact us at (480) 914-6829 to discuss your experience in more detail. We value your input and would appreciate the opportunity to make things right. Thank you for bringing these issues to our attention, as it helps us improve our service for all our guests.
Below average. Hard to have a conversation because the stay kept interrupting to ask if everything was ok. Hostess stand was not friendly at all. Food was average. Restaurant/hotel is in the parking lot in front of Macys at the mall. Zero atmosphere outside and inside is ok. I will not go back - not sure what all the hype is about.
We went to Luna by Giada for my husband’s birthday. The hotel was beautiful and already decorated for Christmas on November 2nd! Our reservation was for 7:30 but our table wasn’t ready so we sat in the charming bar before dinner and was told we would be texted momentarily. We were still waiting 45 minutes later and had to search for someone to assist us. It was extremely noisy in the restaurant . Our server was not overly knowledgeable about the menu and the sommelier was not extremely knowledgeable about the wine. We ordere... read more
Business response:
Thank you for celebrating your husband’s birthday with us and for sharing your experience. I’m glad you enjoyed the holiday décor, but I apologize for the wait and that our service didn’t meet expectations. It’s disappointing to hear that the dishes and wine service fell short. Your feedback will be shared with our team to help us improve. We hope you’ll consider giving us another chance to make your next visit truly memorable. Thank you, and best wishes to your husband for the year ahead.
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,658 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open tomorrow at 3:00 p.m.