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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
The waitresses need more training. They were interrupting our conversations several times. Food was ok, I can’t say great really, I’m kind of disappointed. The restaurant was so loud and they charged for hotel convenience fee $15.00, plus the tip of course. Not coming back
Business response:
Thank you for bringing this to our attention. We apologize for the interruptions during your visit and the disappointment with your dining experience. We value your feedback and would like to address your concerns in more detail. Please feel free to reach out to us at (480) 914-6829 to discuss your experience further. We appreciate the opportunity to improve our service and hope to have the chance to make things right.
The server was very nice and explained the menu. I chose a pork chop and stated very clearly that I want it well done and if it wasn’t I would not be happy. Of course it came out and it was rare. Disappointed I sent it back and it came back still rare. This was unacceptable. The manager Paul came by and apologized but I said how can this happen twice? The cook knew he had to cook it further and the expeditor had a thermometer. My girlfriend ordered Chicken Picatta and it was very dark and the sauce was practically flavorless... read more
Business response:
We're truly disappointed to hear that your experience at Luna by Giada did not meet expectations. Providing exceptional food and service is our priority, and we sincerely apologize for the issues with your pork chop and your girlfriend’s Chicken Piccata. We understand how frustrating it must have been to receive an improperly cooked dish twice. Your feedback is invaluable, and we appreciate you taking the time to share it as we work to improve.
Very excited to finally try Giada’s 6 of us Hard to chat with noise level Service was good As was the food Food was good not great Was expecting great Kinda a let down Don’t know that we’ll go back
Business response:
Hi, Tracey. We appreciate the kind words and are glad we could provide you with a positive experience!
This was my second time at Luna but the first for four girls in our party. Tonight’s girls dinner took three hours. We were stuck waiting to order food courses and drinks. Dinners were served to wrong seats and nothing was offered for the birthday we were celebrating. For the cost of bill (over $100 p/person) I can’t say it was worth the experience. Scottsdale has too many talent chefs and amazing restaurants to waste a night like this. Sadly, we were disappointed.
Business response:
We sincerely apologize for the disappointing experience during your recent visit to Luna. Your concerns are noted and taken seriously. We strive to provide a better dining experience for all our guests, especially for special occasions. We would greatly appreciate the opportunity to address this situation in more detail and make things right. Please feel free to reach out to us directly at (480) 914-6829 so we can discuss your experience further and work towards a resolution.
After enjoying great food and service, we discovered an additional unexpected hidden charge on the bill of 3.5% for "Venue Admin Fee"!
Business response:
Thank you, Nancy. We appreciate your review!
We were very disappointed in the food and service . The carpaccio was the worst I’ve ever had. The pasta dishes were not even warm. Our wine was also warm after we asked to have it put on ice . Our expectations high, and definitely not met!!!
Business response:
We're truly sorry to hear about your disappointing experience at Luna By Giada. We take pride in our food and service, so it's disheartening to learn that we fell short of your expectations. We appreciate your feedback and would like the opportunity to address your concerns and learn more about your visit. Please feel free to reach out to us at (480) 914-6829 to discuss your experience further.
The service was great but the food left a lot to be desired, I had the branzino it was bland and my wife had the lemon spaghetti and the sauce was grainy the same thing our guest said. We were really looking forward to eating at this restaurant but to be honest fell way below what we thought it should be. The wine and the charcuterie were good.
Business response:
It's regrettable to hear about your experience at Luna By Giada. We appreciate your feedback and will address the issues mentioned, particularly regarding the branzino and lemon spaghetti. We're glad to hear that you enjoyed the wine and charcuterie, as well as the service provided. Your comments about the food quality are valuable to us, and we will share them with our team. Thank you for taking the time to provide your review, as it helps us enhance our offerings for future guests.
$45 for a 1/4 pound of pasta with spicy sausage. It was very good, BUT WAY OVERPRICED! I am part Italian and have enjoyed hundreds of Italian restaurants in my 40-some years and this is the first Italian restaurant that did not put bread on the table to start the meal?? Is this something new?? They didn’t even bring bread when out meal came out. We had to ask for bread half way through dinner. Place wasn’t that busy either so not sure what was going on.
Business response:
Hi, Mark. Thanks for taking the time to share your positive experience. We appreciate it!
I never leave any reviews and this is my first one ! I ordered chicken piccata, nothing complicated a very simple dish , they served me a very dry piece of fried chicken which was so hard to cut through it ! Very disappointed, will never dine there again
Business response:
We sincerely apologize for the disappointing experience you had with our chicken piccata. It's clear that the dish did not meet our usual standards of quality and taste. We truly value your feedback as it helps us improve our service. We hope to have the chance to make things right and ensure a better dining experience for you in the future.
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,817 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.