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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Horrible service last night. I made a reservation for 3 people back in February for dinner last night. We arrive exactly on time at 6:30. The 5 hostesses behind the counter told us they are clearing some tables and would be seated soon. I was fine with that. We ended up not being seated until 45 minutes later!! We couldn’t believe it. We sat on the couches and just stared for 45 minutes. We were here to celebrate a friends birthday and were so excited to try Luna. They didn’t apologize for the wait AND didn’t comp us for any... read more
Business response:
We deeply apologize for the inconvenience and frustration you experienced during your recent visit to Luna. We understand the disappointment of waiting 45 minutes past your reservation time, especially on a special occasion. Please know that this is not reflective of our usual standards, and we are genuinely sorry for the inconvenience caused. Regarding the complimentary birthday dessert, we apologize for the miscommunication. It was not our intention to offer something that was already planned for your friend's birthday. Yo... read more
Great service! Very nice looking restaurant. The food was good and quantity was good. The prices are very high and the food is not worth what is being charged. The restaurant does not serve bolognese sauce. I’ve never been to any Italian restaurant that does not have this on the menu and it is something that should be added in my opinion. The restaurant adds an administrative fee to the bill which is totally absurd. To add a fee to an already overpriced menu is simply terrible.
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
The service was outstanding - our sever was great- but the food was subpar. Mastro’s prices for Sauce food. Skip it!
Business response:
Thank you for taking the time to share your feedback with us following your recent dining experience at Luna. We are pleased to hear that you received outstanding service from our server, and we appreciate your recognition of their efforts. We are disappointed to learn that the quality of our food did not meet your expectations. Providing exceptional cuisine is a priority for us. We will review our menu offerings and culinary processes to ensure that we maintain the high standards that our guests expect. Our aim is to provid... read more
The restaurant is new . The food was not good as we expected and the service is poor
Business response:
We're sorry to hear that your experience at Luna did not meet your expectations. We appreciate your feedback regarding both the food and the service, and we apologize for falling short of providing you with a satisfactory dining experience. Please know that your comments will be shared with our team as we strive to improve and meet the high standards we set for ourselves. We hope you'll consider giving us another chance in the future to show you the exceptional dining experience we aim to deliver. Thank you for sharing your ... read more
Extremely slow service. Very loud. Disappointing
Business response:
We're truly sorry to hear about your disappointing experience with us. Our team strives to provide prompt service and a comfortable atmosphere for all our guests, and it's disheartening to hear that we fell short in these aspects during your visit. We appreciate your feedback and will address these issues internally to improve our speed of service and mitigate noise levels in the future. Your satisfaction is of utmost importance to us, and we hope you'll consider giving us another chance to provide you with the exceptional d... read more
Watch out for the “venue fee” they add on at 3.5%. Just more nonsense to increase the cost despite already having an overpriced menu.
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
Food was ok, service was ok, vibes was much more “hotel bar” than expected which was potentially my fault but much more casual than pictures led on. Overpriced for what it is.
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
The restaurant is loud and the tables are very close together, at least in the front by the kitchen perhaps a little more intimate towards the back the food was just OK I think they’re trying to work the kinks out still
Business response:
Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of your dining experience. We apologize that the noise level and table arrangement did not meet your expectations, particularly in the front area by the kitchen. Your feedback regarding the intimacy towards the back is duly noted, and will take it into consideration as we strive to improve. Regarding the food, we regret to hear that it was only satisfactory for you. Rest assured, we take every comment seriously, and we're conti... read more
Patio feels like an afterthought… boring and empty and right on the street. Giada can do better than this! Service was a mess getting order wrong, missing a full course of salads, although they eventually corrected it after sitting for 20 minutes..the server then cold shouldered us. No one asked how our food was … it was not great at all…and we had to pour our own wine. They were great at keeping water glass filled!? That’s about it. Our bill was over $500…. Huge waste of $ and big disappointment! Giada Vegas is 10x better!
Business response:
We're truly sorry to hear about your disappointing experience at Luna. Your feedback is invaluable to us as we continuously strive to improve our service and ambiance. We apologize that our patio did not meet your expectations. We understand the importance of creating an inviting outdoor dining space, and will certainly take your comments into consideration. Regarding the service issues you encountered, we extend our sincerest apologies for the mistakes made with your order and the delay in correcting them. We will address t... read more
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,660 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.