Madison Reed Hair Color Bar Bethesda

Shahrzad Sherry S. 

on Yelp

a year ago

I've been a MadisonReed member since 2015--today, I finally had enough. Here's why: Inaccessible Support Impossible to reach decision-makers. Their online chat is a dead end, and the AI-driven phone menu makes connecting with a real person nearly impossible. After waiting 1-2 hours on hold, reps either give incorrect guidance or refuse to help. Requests to speak with a supervisor are flatly denied. Recurring Complaints Trustpilot rating: 1.7/5, with numerous customers reporting unresolved issues and billing problems trustp... read more

AJ K. 

on Yelp

a year ago

I was 10 mins late - admittedly my fault. I apologized and they didnt seem to be mad or but the colorist proceeded to rush through the process, sloppily sweeping huge parts of my ears and neck with color, and then using the alcohol swabs after to (sloppily) clean skin - which she didn't do well. As soon as she was done she rushed off for the next 45 minutes behind closed door. and when i began to feel discomfort in my neck from the color being all over and well below the hairline, i had to flag down another (extremely nice... read more

Dc R. 

on Yelp

a year ago

Run as fast as you can. They are understaffed and unprofessional. The colorist argued with me about the color shade I've been getting for years elsewhere. I know pretty well what that's been but she insisted it was 2 tones darker than it actually is. 

Alexis L. 

on Yelp

a year ago

I really was looking forward to this appointment after a stressful week and left feeling taken advantage of. I've been to this location 3 or 4 times and had a great experience with Melody. My most recent experience with Banesa (I think that was her name) was not great. She was not warm or welcoming, had headphones on the whole time and midway through my appointment she told me that she was charging me more for toner because I had "too much hair". I asked her if she applied it already because I'd never been charged more for t... read more

A C. 

on Yelp

a year ago

Very disappointed. I have been going to Madison Reed for several years, but first time at this location. I made an appointment for the same color - all over service that I always get. When colorist initially consulted with me, she insisted that I should be getting a different semi-permanent color for the ends of my hair, saying the all over color would be too damaging. I told her 3 times that I wanted the same color I always get. End result? Completely different. My usual auburn red with copper undertones that I love ended u... read more

J. S. 

on Yelp

2 years ago

I had a terrible experience at a different location and tried this one. imagine my horror to walk in and find the same employee was now here. It's too bad Madison Reed cares that little about its customers. I won't be back. 

Margaret E. 

on Yelp

2 years ago

The shampoo bowls are so poorly designed that the back of your blouse will always be soaking wet, no matter how skilled the operator. Wear old clothes and plan on an extra 8 minutes to dry your shirt with their hair dryers. 

K K. 

on Yelp

2 years ago

Terrible store and location, takes at least 15-20 minutes to be noticed or greeted and you get rude or indifferent service at best. 

Gwen H. 

on Yelp

2 years ago

Horrible customer service - retail and corporate. No one ever answers the telephone or responds to text messages. 0 stars.