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Madison Reed Hair Color Bar Bethesda
- Hair Salons
- Bethesda, MD
About this business
Location details
7254 Woodmont Ave, Space 49, Bethesda, MD, 20814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Very disappointed. I have been going to Madison Reed for several years, but first time at this location. I made an appointment for the same color - all over service that I always get. When colorist initially consulted with me, she insisted that I should be getting a different semi-permanent color for the ends of my hair, saying the all over color would be too damaging. I told her 3 times that I wanted the same color I always get. End result? Completely different. My usual auburn red with copper undertones that I love ended u... read more
Business response:
Hi A, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
I had a terrible experience at a different location and tried this one. imagine my horror to walk in and find the same employee was now here. It's too bad Madison Reed cares that little about its customers. I won't be back.
Business response:
Hi J S, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
The shampoo bowls are so poorly designed that the back of your blouse will always be soaking wet, no matter how skilled the operator. Wear old clothes and plan on an extra 8 minutes to dry your shirt with their hair dryers.
Business response:
Hi Margaret, thank you for taking the time to send us this feedback. We are so sorry to hear about your shampoo experience, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Terrible store and location, takes at least 15-20 minutes to be noticed or greeted and you get rude or indifferent service at best.
Business response:
Hi K K, thank you for taking the time to send us this feedback. We would like to apologize for this locations wait times and the rude and indifferent service you received and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Horrible customer service - retail and corporate. No one ever answers the telephone or responds to text messages. 0 stars.
Business response:
Hi Gwen, thank you for taking the time to send us this feedback. We would like to apologize for not responding and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you, please mention you reached out on Yelp.
really disappointed. staff was nice but color isn't at all what I asked for--and i used old photo of myself as reference. the salon was shabby--not clean and with worse-for-wear damage on walls and furniture. went for highlights but left darker than when I arrived. photos stylist took show it. when I complained, no solution was offered, only to sign up for more coloring. won't go back. won't recommend.
Business response:
Hi Lov B., thank you for taking the time to send us this feedback. We would like to apologize for your color experience and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I used to be a loyal customer but the quality of this location has dropped dramatically in the past several months. This past summer my hair was dyed orange. I thought I was imagining something, but 2 different friends asked me if I dyed my hair red. I had previously had great experiences here, so I gave them another chance. When I went in September, I had a much better outcome. Which brings me to today. I really love the forced relaxation of getting my hair done, so I booked this appointment for my birthday weekend. I... read more
Business response:
Hi Megan, thank you for taking the time to send us this feedback. We would like to apologize for the delay in your service and for the communication with our staff, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
VERY deceptive sell at the Bethesda Bar on 5/21/23. During wash the washer asked if I was getting special conditioner. I said no. At checkout same person said I should try the conditioner. She did not state the price. I was foolish enough not to ask price b/c I thought it was complimentary. I was a first-time customer and thought she was offering conditioner as a promotional item. It looks like a trial size. Please be advised - ask for the cost of everything in the salon before you buy.
Business response:
Hi P F, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Thank you very much for your reply. I am thankful you care enough to respond to customers feedback. Per your request My email is dkiriakides@yahoo.com Kind regards, Diana
Business response:
Hi Diana, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Bethesda
How is Madison Reed Hair Color Bar Bethesda rated?
Madison Reed Hair Color Bar Bethesda has a 3.9 star rating with 221 reviews.
When is Madison Reed Hair Color Bar Bethesda open?
Madison Reed Hair Color Bar Bethesda is closed now. It will open at 10:00 a.m.