Madison Reed Hair Color Bar Plano

Lynne K. 

on Yelp

5 years ago

Ok let's start off that I have been a client at this salon since they opened. I have never been in love with it, the color is average but it's quick and easy for root touch up. You will never build a relationship with your colorist as you will have a new lady every time you go. I once tried bayalage highlights complete waste of time and money. Today was the last straw I had an appointment at 1.45 , there is a lot of traffic on Legacy as they have closed two lanes. A lady called my at 1.53 I told her I am a few minutes late d... read more

Leslie S. 

on Yelp

5 years ago

My first visit was great. I was attended to right away and had a great colorist. My second visit two weeks later was sub par. I had to wait for anyone to acknowledge my presence. It was like I was invisible. I got charged for more color but I didn't have to have more color. The third time was even worse. Still invisible. Even after I was seated, I still had to wait for a long time. I cancelled my Root subscription. 

Michelle T. 

on Yelp

5 years ago

Great customer service - after ordering online during quarantine was nice to go in-store to pick up products and visually see all they had to offer as well as the full color spectrum of colors they offer. Salon is super cute, trendy and was doing a good job of social distancing and offered off hour visits so you could have the salon to yourself. A box of color to go is about $28 and comes with EVERYTHING. Gloves, barrier cream, sample size shampoo and conditioner a bottle for mixing and more. For $15 off your purchase ... read more

Shamilla Y. 

on Yelp

6 years ago

The two stars are for when I first signed up for the service. My colorist is a sweetheart and it was great. I loved the way my hair looked and felt and did not mind paying $55 to have my roots done. Today, I was appalled. The lady washing my hair tried to upsell me like she always does. I refused this time because I don't appreciate being upsold, I pay $55 for your service every month, why do you need to try to make money out of me. Because I refused what ever she was offering, she did not wash all the color out of my hair.... read more

Damelia L. 

on Yelp

6 years ago

First time user. I have light brown hair with blonde highlights. Was on the phone with a MR colorist before ordering. Sent her pictures. Showed her exactly what I wanted which was root coverage only. She recommended a color. When I received the box I had no instructions on how to use. I called MR, no answer, left a message, 24 hours later still no return call. Went on line for a tutorial. It said to put it on hair for 30 minutes then comb through for 5 additional minutes. NO mention NOT to do this if you don't wan... read more

Claire P. 

on Yelp

6 years ago

Save your money and don't come here. I left feeling worse about my hair then I did when I went in. Asked for blonde, and now I have orange hair and everyone that sees me asks why I decided to go ginger. Wasn't even given the opportunity to tell someone that I didn't like it because they double book. 

Susan Gibson S. 

on Yelp

6 years ago

I would like to leave a negative star review . I had an appointment. I was told I had to wait in the car until they called me . They didn't call so after waiting 15 minutes I walked in. After they seated me I was told they could not color my hair with tape in extensions . I've been wearing tape in extensions for 7 years and have had my hair colored at countless salons . This is simply not true. Not happy at all ! I will be more than happy to share my dissatisfaction with everyone . 

Natalya Y. 

on Yelp

6 years ago

I have arrived for my 10:30am appointment , that I have schedule three weeks in advance, and had to wait outside for 30 minutes to find out that my appointment was canceled. I was told I will receive email conformation about appointment or any changes. I have NOT received any notifications. The coloring technician that was doing my hair is manager at Shops of Legacy location in Plano. I have asked for manager ( my technician ) to get back with me to talk about the situation and possibly reschedule appointment. I'm still wa... read more

Sandi S. 

on Yelp

6 years ago

Unbelievable!!!!!! Every SINGLE TIME I come here, they make me wait and I'm done giving this place a chance! It's so unprofessional to over book the way they do. They are currently 45 mins late in taking me. The girls that work here have no problem leaving you to take care of someone else because there's always a shortage of employees. Poorly managed!! You can't leave people in the middle of a hair dye to check people out/ sell them products/ or discuss the weather!! We're PAYING YOU for quality service! Last time the color... read more