Madison Reed Hair Color Bar Plano

3.8

Hair Salons
Plano, TX

About this business

Beauty Hair Salons

Location details

5717 Legacy Drive, #165, Plano, TX, 75024, United States

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Weekday	Schedule	Status
Mon	09:00 a.m. to 7:00 p.m.
Tue	10:00 a.m. to 7:00 p.m.
Wed	08:00 a.m. to 7:00 p.m.
Thu	08:00 a.m. to 7:00 p.m.
Fri	08:00 a.m. to 7:00 p.m.
Sat	08:00 a.m. to 7:00 p.m.
Sun	08:00 a.m. to 7:00 p.m.

3.8480 reviews

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Claire S.

3 years ago

I had an appointment on a Friday in October before I left for a wedding in Chicago the next day. On my way to the appointment, google maps took me to the west side of the Tollway. I called the salon, and, there is no direct phone number for it. There is a central number for all Madison Reeds. I was on hold for 15 minutes to let them know that I was on my way for my 3 hour appointment. When I finally got a person on the line, they said that they would let the salon know what happened and that I was on my way. I arrived 15... read more

Business response:

Hi Claire, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Sheri C.

4 years ago

Love the color and products..do not love the service. My head literally hurts from being shampooed so hard. I have been coming here for a while and while I do love the products and color, it's just not enough to stay. If you don't care about service and have a super strong scalp, this place would be great for you, otherwise, look elsewhere.

Business response:

Hi Sheri, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please message us here with your name or email so we can reach out to assist? We look forward to hearing from you.

Angi C.

4 years ago

I had to create a profile for my 15-year-old daughter, which included her date of birth, in order to make her appointment. I then spoke with someone at their corporate office to try to make an appointment for myself at the same time, telling him that it was my 15-year-old that I was coming with. At no point did anyone ever tell me that they don't do any work on anyone under 18! It isn't listed anywhere on their website, and no one told me! Not until we got there for her appointment did anyone say anything! Very unprofes... read more

Business response:

Hi Angi, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar. We have passed along this feedback.

Roberta P.

4 years ago

When the colorist started to apply the color to my hair I asked why she wasn't putting the cream to stop the color from appearing on my head,. She told me that she was so good that I did not need it. When my hair was being washed I also asked that young lady to remove the excess color. She tried and said that it was ok. Well it certainly wasn't it. I worked for more than 10 minutes to try and get the excess color off where I could see it. My efforts were to no avail. While checking out I mentioned the problem to the person ... read more

Business response:

Hi Roberta, we’re saddened to hear this about your experience at the Hair Color Bar. Client experience and service are extremely important to us, and we want to make this right. Send us a private message here with your contact information, and we can look into this. Thank you for taking the time to share your experience with us, and we hope to get a chance to ensure your next experience is wonderful.

Rachel L.

4 years ago

Incredibly pushy at sales. A man came up to me while color was processing and handed me a bag. I thought they were samples but instead stated they put together a bag of items for me and explained quickly. Then said the price and left the bag near my purse as if I had already purchased it. I figured this was a way of being personal and researched my exact hair needs but instead did the same thing to 3 other clients. Makes zero logic other than trying to get money and products out of the door asap. Hair color was dissatisfacti... read more

Ray L.

4 years ago

I'm a little disappointed in Madison Reeds this weekend. They cancelled my appointment on Saturday, March 5th due to the A/C being out and said they would contact me the next day and I would be a priority. FF I had to call them, and "Dashon" said there was no availability until Thursday. No apology, no offer of a free at home color nothing. I had to run to the grocery store to do my own color. I was a big fan (see my prior review) but it appears that management is constantly revolving

Business response:

Thank you for the kind words, Ray! We'll pass along to Meghan. We're so happy you love your hair color and we look forward to seeing you again soon!

Bethany M.

4 years ago

Do not recommend for highlights! I have naturally light hair but have been getting highlights every 3 months for the past 15+years because it gets dull and brassy. When I came in for my partial highlights appointment I was told my hair was already highlighted... When I showed the brassy parts toward my face when I pull my hair back, they said it was because of my make up which that is not the case at all. At this point I was confused if they were even going to do the service but you could clearly see where my highlights have... read more

Business response:

Hi Bethany we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Ash C.

4 years ago

Do not go here unless youre looking for a "cheap nail salon vibe."

Business response:

Hi Ash, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.

Sabeen V.

5 years ago

I am very disappointed with my experience at Madisson Reed today. I had a balayage couple months ago from Madison Reed and had a mixture of caramel / toffee tones in my hair. Today I asked for a little red to be blended, but instead they put red All Over my head... I Lost all my light tones and now have a head of dark brown hair. ONLY in the sun you will see a little hue of color but thats not what I wanted. Very very upset. The ladies at the salon wouldn't listen. They kept saying my hair looked so nice, but thats not what... read more

Business response:

Hi Sabeen, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to assist.