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12833 Ventura Blvd, #121, Los Angeles, CA, 91604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This was my second time getting my roots done in this location. The lady checked me in told be that I also made an appointment for gloss aside from roots...it turned out that I never did make an appointment for gloss, I only had roots! My hair is now two shade darker because of the gloss+roots color they did!!!!!
Business response:
Hi Behnaz, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I'm really really disappointed. I can't believe they let me leave the store with this hair. No one wanted to say something to me that the highlights didn't take all the way?!?! There's no mirrors anywhere. I can't see what she's doing. There's a ripple effect near my scalp going on because she didn't want to do my roots.... Isn't that what this place is suppose to do? I told her to match the other side that is already highlighted.... She did a bigger chunk so now it's uneven. I've paid less for this kind of damage at a beaut... read more
Business response:
Hi Rosalie, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We are glad you are coming for a correction.
I have been a Madison Reed customer for years, mostly just for the home root touch up and then in desperation during COVID. For some reason my hair has gotten darker and darker, and more and more red. Their medium brown is dark brown/almost black. But again I was desperate and have not found a consistent colorist since moving to LA. I started going to Studio City Color Bar in hopes that working with a colorist in person would do the trick. Still, the lightest brown Neutral is consistently dark and has a TON of red in it, th... read more
Business response:
Hi Karen, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
So after four months, I just cancelled my membership. I signed up with the understanding that it would be $75 a month. And that's what it's been. Suddenly this fourth time I go in, they decide they need to charge me $15 more for "extra color because your hair is thick". From the time I signed up to now, the thickness of my hair did not change. Why didn't someone tell me this from the get go instead of allowing me to sign up for the membership with the understanding that its $75 a month. And why didn't they previously c... read more
Business response:
This just made our day, Lora! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. Welcome to the Madison Reed family!
Just cancelled my unlimited roots membership. It's a shame because it's a great idea but twice they have missed a spot on my head and had to redo it. This time I specifically told my stylist that last time I had a piece that was missed and to please make sure to get every area. And then when we are finished I look in the mirror and there is another spot missing. So unfortunately I will no longer be using this service.
Business response:
Hi Sallie, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Just left Madison hair color bar, FIRST and LAST time!!! I am not happy with my hair! I paid $184.00 for root touch up. First arrived and had consultation with Jennifer. We agreed on color and she began. I'm not sure when or if I got the gloss that I paid for. I only recall her adding color. (Unless it was added to color) Forty minutes later she washed out my hair, she asked if I wanted a booster which I agreed to a hydration boost. 6-7 minutes later we head to bow dry hair and I waited patiently for her to finish. She made ... read more
Business response:
Hi D. I, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please message us here with your name or email so we can reach out to assist? We look forward to hearing from you.
The actual text to my best friend walking out of Fantastic Sam's, umm I mean Madison Reed... "Stay away. My hair is the opposite of what I wanted and more dye landed on my face and ears than actual hair!" I am not one to leave any kind of review much less a negative one but this experience was so profoundly negative that it warranted a review. I should have known to just turn around and walk out when I arrived and everyone had color all over their faces. The quality of the "stylists" are best described as beauty school dropo... read more
Business response:
Hi A. R., we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Thank you for your response. Here is my email address you could find my profile with my email address Sevinj.bahador@gmail.com
Business response:
Thank you, someone from our team will be reaching out shortly.
So this was our second visit to the Studio City salon I was bringing my 16-year-old daughter we were nowhere near the late policy we were only about 5 minutes late when I had a black haired elderly lady come up to me and start reading me my rights regarding being punctual it was rude and unwelcoming and frankly we were there for a color correction so she needed to back off and because of this experience we will definitely not be going to this location the one in Woodland Hills seems much friendlier so we will go there
Business response:
Hi Kimberly, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
Madison Reed Hair Color Bar Studio City has a 3.7 star rating with 260 reviews.
Madison Reed Hair Color Bar Studio City is closed now. It will open tomorrow at 9:00 a.m.