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Madison Reed Hair Color Bar Studio City

3.7

About this business

Location details

12833 Ventura Blvd, #121, Studio City, CA, 91604, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 7:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 7:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
3.7242 reviews
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D I.'s profile image
D I. 
rating
3 years ago

Just left Madison hair color bar, FIRST and LAST time!!! I am not happy with my hair! I paid $184.00 for root touch up. First arrived and had consultation with Jennifer. We agreed on color and she began. I'm not sure when or if I got the gloss that I paid for. I only recall her adding color. (Unless it was added to color) Forty minutes later she washed out my hair, she asked if I wanted a booster which I agreed to a hydration boost. 6-7 minutes later we head to bow dry hair and I waited patiently for her to finish. She made ... read more

Business response:

Hi D. I, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please message us here with your name or email so we can reach out to assist? We look forward to hearing from you. 

A. R.'s profile image
A. R. 
rating
3 years ago

The actual text to my best friend walking out of Fantastic Sam's, umm I mean Madison Reed... "Stay away. My hair is the opposite of what I wanted and more dye landed on my face and ears than actual hair!" I am not one to leave any kind of review much less a negative one but this experience was so profoundly negative that it warranted a review. I should have known to just turn around and walk out when I arrived and everyone had color all over their faces. The quality of the "stylists" are best described as beauty school dropo... read more

Business response:

Hi A. R., we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Sev B.'s profile image
Sev B. 
rating
3 years ago

Thank you for your response. Here is my email address you could find my profile with my email address Sevinj.bahador@gmail.com 

Business response:

Thank you, someone from our team will be reaching out shortly. 

Kimberly D.'s profile image
Kimberly D. 
rating
3 years ago

So this was our second visit to the Studio City salon I was bringing my 16-year-old daughter we were nowhere near the late policy we were only about 5 minutes late when I had a black haired elderly lady come up to me and start reading me my rights regarding being punctual it was rude and unwelcoming and frankly we were there for a color correction so she needed to back off and because of this experience we will definitely not be going to this location the one in Woodland Hills seems much friendlier so we will go there 

Business response:

Hi Kimberly, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you. 

Holly L.'s profile image
Holly L. 
rating
3 years ago

I was referred here by a friend yet clearly if you go there you will see this is an awful place. Rude no one at the front desk 20 minutes late yeah they have a policy that if you arrive late they charge your credit card so I was 15 minutes early I waited 30 minutes to talk to or even see my hairstylist Sydney once I sat down she was rude mean and I had to cancel my appointment based on the fact she could not help me with something very basic that I had already booked. I do not recommend this please save yourself the time ene... read more

Business response:

Hi Holly, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you. 

Elle E.'s profile image
Elle E. 
rating
3 years ago

This is a REAL REVIEW - I found Madison Reed Studio by googling the hair color bar. This is my second time at this location. My first experience was not great, just ok, because the stylist Vanessa kept dousing water in my ear. Mind you I have had my hair done before and I never had full-on water in my ears before, she wasn't trying to protect my ears. I was thinking maybe this person is new and maybe there is another stylist I can use going forward. Vanessa sold me on membership and I thought why not try again as this ro... read more

Business response:

Hi Elle, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you. 

Amanda N.'s profile image
Amanda N. 
rating
3 years ago

The rating is for customer service, since unfortunately my appointment was cancelled. Scheduled a root touchup and was texted several times to confirm. Was looking for a new place who did regular touchups. Thought MR looked easy and cute. Was neither. My navigation was saying I "arrived" with time to spare, but couldn't find the location/parking. I was looping around Ventura Blvd during rush hour. I called their number 3 times and no one answered, and left a message. I called a 4th time and finally someone answered. Howeve... read more

Business response:

Hi Amanda, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you. 

Lisa M.'s profile image
Lisa M. 
rating
3 years ago

My first experience at the salon was very disappointing. Initially, I was so excited to purchase the Unlimited Roots Membership at the new Madison Reed color bar at Sportsman Lodge Shops. It's in my neighborhood and I was looking for a convenient place to color my roots, which need to be refreshed monthly. The Roots membership seemed like the way to go. My first appointment was very rushed, the "custom blended" color turned out to be an ash brown. I specifically said I do NOT want ashy hair. Does anyone want ashy hair? The l... read more

Business response:

Hi Lisa, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

marisa m.'s profile image
marisa m. 
rating
3 years ago

This has nothing to do with my hair as they did a fabulous job. This has more to do with the employee blow drying my hair. She was consistently coughing without a mask and it made my wonderful experience there sour. She even had to take a couple of trips to the bathroom to cough. Luckily I had an extra mask in my pocket and when she came back from her coughing episode I told her I will be wearing my mask as she is coughing. But why is it that I as a customer have to put on a mask and feel uncomfortable. Also, I realize... read more

Business response:

Hi Marisa, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you. 

Frequently asked questions about Madison Reed Hair Color Bar Studio City

How is Madison Reed Hair Color Bar Studio City rated?

Madison Reed Hair Color Bar Studio City has a 3.7 star rating with 242 reviews. 

When is Madison Reed Hair Color Bar Studio City open?

Madison Reed Hair Color Bar Studio City is open now. It will close at 7:00 p.m.