Madison Reed Hair Color Bar Studio City

T S. 

on Yelp

2 years ago

Well, it was cheap! That's the only good part. I arrived on time for my appointment and was promptly sat down in a chair (they are so close together and curiously have no mirror while you are getting your color). My "colorist" put on my smock and then announced, "I'll be back in 10 minutes. I have a client!" and walked away. I sat for about 5 minutes, fuming. The music was loud, loud, loud, so I told her I was going outside to wait. After about 15 minutes, I came back in. She had finished the color on the other client and sa... read more

Wendei M. 

on Yelp

2 years ago

Apparently I should've checked Yelp before signing up for a membership. And the only reason I checked is because I told whoever called me to cancel my blow dry (FOR THE FIFTH TIME!!) that I'm going to cancel my membership. She didn't even try to talk me out of so that tells you everything you need about this company. The first couple times I went out had a good experience although my color was definitely darker the next time and it took three friends and my mother to notice before I did as I'm so low maintenance. Tomorrow is... read more

Pau A. 

on Yelp

2 years ago

This place has nobody to pick up the phone! They have a number.. but nobody answers! I was 10 min late to my appt because I was wandering around not knowing where it was in the mall, and it was the reason I was late. When I finally found it, The bald manager didn't let me have my full service, and told me to "have a good day". I've never had such a bad experience at a salon. It was my first time trying them out and I never will go back. Trash. 

Mona K. 

on Yelp

2 years ago

I drove an hour to my appointment - first timer - to find out it has been cancelled because I was 13 minutes late, and they only have a 10 minute grace period. For context: I spent 15 minutes driving around to find the store. I called Madison Reed for assistance while being left on hold. When I finally found the area, parked, and headed to the store, I was met with a "we are booked - there's nothing we can do." I'm incredibly irritated after having to take off work early to make this appointment in the first place. I've been... read more

Kelly H. 

on Yelp

2 years ago

I was very excited to give Madison Reed a try because I had seen them all over social media but it was a total disappointment. I will never go back to this place. This is salon is not your typical salon for color don't be fooled. They want to do your hair in 1 hr 1/2 because (color & roots) they have to get to the other people do it's like a factory. I had book a full head color treatment with highlights, roots and blow dry and got an awful color. All I got was a mess on my roots. I went in with a beautiful highlighted hair ... read more

Lemon D. 

on Yelp

2 years ago

Terrible customer service. Why even open your doors if there's never any one available to sell the product and help. Put something better in this location, this place is shameful. 

Bl W. 

on Yelp

2 years ago

I was all set to give Madison Reed a try. I made my appointment at the Studio City location a week in advance and followed all instructions and confirmations. An hour before my appointment they called and cancelled because they didn't have a stylist for me. This was for hair color - which means I had to find a back up. Not to mention that had I cancelled an hour before I would've been charged $20. I received nothing for my inconvenience, not even an offer for to reschedule with a discount. 

Nikki N. 

on Yelp

2 years ago

Worst customer service with appointments ! I was thinking about canceling my membership because I can never make an appointment at a time I want . I thought I give it another try before I cancel . I made an appointment two weeks before my trip to Hawaii . They canceled my appointment a day before because they double booked me by mistake !! That's so stressful because I couldn't go any other time ! Membership is canceled... never again ! 

K H. 

on Yelp

2 years ago

Went in last Friday and asked for blond. Got two colors. Muddy brown at the ends and red/brown at roots. Looks awful. Not going back. You get what you pay for, I suppose.