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Madison Reed Hair Color Bar Studio City
- Hair Salons
- Los Angeles, CA
About this business
Location details
12833 Ventura Blvd, #121, Los Angeles, CA, 91604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The location in Studio City has no street signs, no clarity for parking, and when I called for help someone in an overseas office answers and could not help me. I arrived 15 minutes early to where google directed me and wasn't able to find the physical location until an hour after my scheduled appointment. The manager said it happens all the time. Google needs to be updated and Madison Reed needs to text new clients with help finding this hidden location. I had to pay $49 to park because I was not given a ticket upon arrival... read more
Business response:
Hi Meredith, thank you for taking the time to send us this feedback. We would like to apologize for the difficulty with the signage and parking in this area of Los Angeles, and to hear about the difficulty reaching us. We want to make this right. Our team will be reaching out to you shortly to take care of you.
Terrible call in customer service. I am trying to purchase a hair dryer and it did not show up as an item available to purchase. Hung up after being on hold for 45 minutes. The studios are great but impossible to get through to anyone if there is a problem. This 1 rating is for the customer service line.
Business response:
Hi Lauren, thank you for taking the time to send us this feedback. We would like to apologize for the long wait for assistance when you called and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
I visited yesterday for the first time. I haven't colored my hair for two years and thought I'd try Madison reed because my mom raves about the products. I want to say the colorist was absolutely wonderful. The entire staff was so sweet. I think this probably was a giant miscommunication. During the consultation, I informed my stylist that i was at my natural hair color and we agreed on a hand painted style with a cool tone blonde to brighten. I let her know that I wanted the color to be well blended and subtle. After I ca... read more
Business response:
Hi Kayla, thank you for taking the time to send us this feedback. We would like to apologize for highlights not being even and less than stellar and we want to make this right. We are reaching out in a DM to ensure we have your correct account and can assist further.
Had an appt at 2:45 PM left on time to my appt on time and was text a message at 2:00PM already on the road. did not look at my phone until i arrive in salon. My appt cancelled. Manager did not have decency to come out her self and speak to me. If there was a zero as scoring that would be my rating. I will not go back for appt. This is how they run a business very poor. Now I now why they have the lowest star ratings of all Madison's.
Business response:
Hi Ingrid, thank you for taking the time to send us this feedback. We would like to apologize for your appointment being canceled without notice and us not taking the time to speak about it and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
Payed $110 + tip and $7 to park, for the hair color to start coming off in 2 days. I do have long, thick and grays, but this is not a good job. Now I have to wait till Monday to talk to someone to hopefully get this fixed.
Business response:
Hi Tiffiny, thank you for taking the time to send us this feedback. We are so sorry to hear about the fading issues, and we want to make this right. Our team will be reaching out to you shortly to take care of you
Well, it was cheap! That's the only good part. I arrived on time for my appointment and was promptly sat down in a chair (they are so close together and curiously have no mirror while you are getting your color). My "colorist" put on my smock and then announced, "I'll be back in 10 minutes. I have a client!" and walked away. I sat for about 5 minutes, fuming. The music was loud, loud, loud, so I told her I was going outside to wait. After about 15 minutes, I came back in. She had finished the color on the other client and sa... read more
Business response:
Hi T S, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Apparently I should've checked Yelp before signing up for a membership. And the only reason I checked is because I told whoever called me to cancel my blow dry (FOR THE FIFTH TIME!!) that I'm going to cancel my membership. She didn't even try to talk me out of so that tells you everything you need about this company. The first couple times I went out had a good experience although my color was definitely darker the next time and it took three friends and my mother to notice before I did as I'm so low maintenance. Tomorrow is... read more
Business response:
Hi Wendei, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
This place has nobody to pick up the phone! They have a number.. but nobody answers! I was 10 min late to my appt because I was wandering around not knowing where it was in the mall, and it was the reason I was late. When I finally found it, The bald manager didn't let me have my full service, and told me to "have a good day". I've never had such a bad experience at a salon. It was my first time trying them out and I never will go back. Trash.
Business response:
Hi Pau, thank you for taking the time to send us this feedback. We would like to apologize for your first visit and we want to make this right. We are so sorry that the phone was not answered and that you were not able to have your full service. Our team will be reaching out to you shortly to take care of you.
I drove an hour to my appointment - first timer - to find out it has been cancelled because I was 13 minutes late, and they only have a 10 minute grace period. For context: I spent 15 minutes driving around to find the store. I called Madison Reed for assistance while being left on hold. When I finally found the area, parked, and headed to the store, I was met with a "we are booked - there's nothing we can do." I'm incredibly irritated after having to take off work early to make this appointment in the first place. I've been... read more
Business response:
Hi Mona, thank you for taking the time to send us this feedback. We would like to apologize for this, and are responding further in a direct message. Thank you again for taking the time to share this with us.
Frequently asked questions about Madison Reed Hair Color Bar Studio City
How is Madison Reed Hair Color Bar Studio City rated?
Madison Reed Hair Color Bar Studio City has a 3.6 star rating with 271 reviews.
When is Madison Reed Hair Color Bar Studio City open?
Madison Reed Hair Color Bar Studio City is closed now. It will open tomorrow at 9:00 a.m.