Madison Reed Hair Color Bar Studio City

Neha S. 

on Yelp

a year ago

I tried all over color on my hair for the first time. I requested for a dark brown black for the natural hair color. But the shade that they used is black. Not happy with the change of my hair color. On top of it after paying a $127 price, no one even dried the hair. I understand I don't buy blow drying, but drying hair has to be done to figure out the hair color once ur hair dries. Not so happy with the service I got after paying this price. I would rather go to my local salons who atleast charge less n even dry the hair. W... read more

Kristin W. 

on Yelp

a year ago

I have visited this location at least two times before and had solid experiences. I always get a partial highlight. I visited last Thursday, and when it was time to blow dry my hair, I could barely get a comb through it. My hair was a tangled mess. I asked the colorist if the woman shampooing my hair perhaps didn't use any conditioner. She assured me she did and offered to rewash it for me, but I didn't have the time to stay another hour. I am wondering if they don't even use conditioner when they shampoo out the toner? I de... read more

Maricela A. 

on Yelp

a year ago

This location was horrible. I called to ask if I needed an appointment for a consultation. I was told I could just walk in. When I walked in, the person who greeted me told me she was busy with a customer, the other ladies were doing inventory and she did not think anyone was available to help with the consultation. She told me she would go check if anybody was available and I thanked her. The second girl that came out was even worse. She had an attitude from the get go. She asked me what color I wanted, and I explained to h... read more

Lisa B. 

on Yelp

2 years ago

The hair colorists here are nice and friendly. The issue I have is with the company and their products. I came only for my roots. The last two visits have been terrible. After my wash, I was brushing my hair and clumps came out. Wish I had taken a photo but I didn't want to offend the hair colorist because it's not their fault for the poor quality of products used. Madison Reed needs to do better! I googled hair loss on Madison Reed after my experience and there are multiple lawsuits related to hair loss. Please look it up ... read more

Meredith A. 

on Yelp

2 years ago

The location in Studio City has no street signs, no clarity for parking, and when I called for help someone in an overseas office answers and could not help me. I arrived 15 minutes early to where google directed me and wasn't able to find the physical location until an hour after my scheduled appointment. The manager said it happens all the time. Google needs to be updated and Madison Reed needs to text new clients with help finding this hidden location. I had to pay $49 to park because I was not given a ticket upon arrival... read more

Lauren O. 

on Yelp

2 years ago

Terrible call in customer service. I am trying to purchase a hair dryer and it did not show up as an item available to purchase. Hung up after being on hold for 45 minutes. The studios are great but impossible to get through to anyone if there is a problem. This 1 rating is for the customer service line. 

Kayla F. 

on Yelp

2 years ago

I visited yesterday for the first time. I haven't colored my hair for two years and thought I'd try Madison reed because my mom raves about the products. I want to say the colorist was absolutely wonderful. The entire staff was so sweet. I think this probably was a giant miscommunication. During the consultation, I informed my stylist that i was at my natural hair color and we agreed on a hand painted style with a cool tone blonde to brighten. I let her know that I wanted the color to be well blended and subtle. After I ca... read more

Ingrid C. 

on Yelp

2 years ago

Had an appt at 2:45 PM left on time to my appt on time and was text a message at 2:00PM already on the road. did not look at my phone until i arrive in salon. My appt cancelled. Manager did not have decency to come out her self and speak to me. If there was a zero as scoring that would be my rating. I will not go back for appt. This is how they run a business very poor. Now I now why they have the lowest star ratings of all Madison's. 

Tiffiny A. 

on Yelp

2 years ago

Payed $110 + tip and $7 to park, for the hair color to start coming off in 2 days. I do have long, thick and grays, but this is not a good job. Now I have to wait till Monday to talk to someone to hopefully get this fixed.