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Madison Reed Hair Color Bar Studio City

3.7

About this business

Location details

12833 Ventura Blvd, #121, Studio City, CA, 91604, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 7:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 7:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
3.7242 reviews
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Stella R.'s profile image
Stella R. 
rating
2 years ago

Awful! They colored my ears and face and didn't bother to wipe off color. The water that they washed my hair with was so cold. Stay away. Not recommended. That's why they're so cheap. 

Business response:

Hi Stella, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. We will reach out to you via message to get more information. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Tanya K.'s profile image
Tanya K. 
rating
3 years ago

I just had a bad experience with highlights. It's too bad because the last time I came, my hair turned out so pretty. The person doing my highlights was rushing trying to keep up with clients. She put in the foils and then had the assistant remove them in record time. My hair is dark and typically takes time to lift. They put toner on me and processed for 20 min. When I took the towel off, my mouth dropped. It was neon Orange. Brassy and so unnatural. Nobody said a word to me. Instead the assistant busily tried to take an af... read more

Business response:

Hi Tanya, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Robert M.'s profile image
Robert M. 
rating
3 years ago

0 stars. Horrible customer service .Nicole is the worst! Don't waste your time horrible experience! 

Business response:

Hi Robert, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Fio C.'s profile image
Fio C. 
rating
3 years ago

Vey bad color experience! I took my mother to get an all over-color and they did a bad job. Her grays look copper and the back of her hair is a completely different color. I can understand that grays are hard to cover but be upfront if Madison Reed color does not work for grays and/or it's a job that can't be performed successfully at this hair color bar. This was a supposed to be a gift to my mom but we walked out disappointed and will not return here. If you care about your hair, visit another salon. 

Business response:

Hi Fio, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Behnaz B.'s profile image
Behnaz B. 
rating
3 years ago

This was my second time getting my roots done in this location. The lady checked me in told be that I also made an appointment for gloss aside from roots...it turned out that I never did make an appointment for gloss, I only had roots! My hair is now two shade darker because of the gloss+roots color they did!!!!! 

Business response:

Hi Behnaz, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Rosalie G.'s profile image
Rosalie G. 
rating
3 years ago

I'm really really disappointed. I can't believe they let me leave the store with this hair. No one wanted to say something to me that the highlights didn't take all the way?!?! There's no mirrors anywhere. I can't see what she's doing. There's a ripple effect near my scalp going on because she didn't want to do my roots.... Isn't that what this place is suppose to do? I told her to match the other side that is already highlighted.... She did a bigger chunk so now it's uneven. I've paid less for this kind of damage at a beaut... read more

Business response:

Hi Rosalie, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We are glad you are coming for a correction. 

Karen F.'s profile image
Karen F. 
rating
3 years ago

I have been a Madison Reed customer for years, mostly just for the home root touch up and then in desperation during COVID. For some reason my hair has gotten darker and darker, and more and more red. Their medium brown is dark brown/almost black. But again I was desperate and have not found a consistent colorist since moving to LA. I started going to Studio City Color Bar in hopes that working with a colorist in person would do the trick. Still, the lightest brown Neutral is consistently dark and has a TON of red in it, th... read more

Business response:

Hi Karen, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Lora H.'s profile image
Lora H. 
rating
3 years ago

So after four months, I just cancelled my membership. I signed up with the understanding that it would be $75 a month. And that's what it's been. Suddenly this fourth time I go in, they decide they need to charge me $15 more for "extra color because your hair is thick". From the time I signed up to now, the thickness of my hair did not change. Why didn't someone tell me this from the get go instead of allowing me to sign up for the membership with the understanding that its $75 a month. And why didn't they previously c... read more

Business response:

This just made our day, Lora! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. Welcome to the Madison Reed family! 

Sallie C.'s profile image
Sallie C. 
rating
3 years ago

Just cancelled my unlimited roots membership. It's a shame because it's a great idea but twice they have missed a spot on my head and had to redo it. This time I specifically told my stylist that last time I had a piece that was missed and to please make sure to get every area. And then when we are finished I look in the mirror and there is another spot missing. So unfortunately I will no longer be using this service. 

Business response:

Hi Sallie, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Frequently asked questions about Madison Reed Hair Color Bar Studio City

How is Madison Reed Hair Color Bar Studio City rated?

Madison Reed Hair Color Bar Studio City has a 3.7 star rating with 242 reviews. 

When is Madison Reed Hair Color Bar Studio City open?

Madison Reed Hair Color Bar Studio City is open now. It will close at 7:00 p.m.