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Madison Reed Hair Color Bar Studio City
- Hair Salons
- Los Angeles, CA
About this business
Location details
12833 Ventura Blvd, #121, Los Angeles, CA, 91604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I came in to get a balayage with very clear reference photos of my own hair. My colorist told me that she did not want to spend the time match them. I was rushed through the whole process. The colorist left for the day in the middle of my appointment. Her assistant washed and toned my hair. My hair looks cheaply highlighted, streaky, and severely damaged from the bleach. I was not charged for the appointment but now need a color correction at a different salon. To top it all off, they ruined my Marc Jacob's shirt with hair ... read more
Business response:
Hi Rachael, we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Terrible terrible customer service. No one at the store to handle questions and concerns. Poorly staffed and you have to wait for a long time to get their attention.
Business response:
Hi Miss B., thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to assist.
I don't think I would go there again. It was my first time after signing to the pro+ I did schedule roots, blowdry. Got my forehead stained and was hard to cover after the wash. After the color I was waiting for the blow-dry just sitting there and waiting then they decided to ask what Am I waiting for. They told me that the system is down and they didn't know but I did mention from the beginning. Instead of giving the service for free they gave me a tiny tube of product which is actually free. They give it to everyone. Long... read more
Business response:
Hi Diana, we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I had a disappointing experience last week. One of the only reasons this place works is the ability to go in for an appointment after work. I booked the second to last appointment of the day. I waited for a bit for my appointment to start. The stylist wasn't done with my shampoo until 6:50. I opted for their dry bar and started to dry my hair. The shift lead/manager came over to check out and during this process told me I had 5 minutes left to dry my hair. I told him that wouldn't be possible and that's never been an i... read more
Business response:
Hi Leila, we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Rushed and kept pulling my hair! She started to shampoo my hair only once, and I know that they are supposed to shampoo twice and then condition. I said something to her, and then she put the shampoo on over the conditioner.
Business response:
Hi Cindy, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to assist.
Awful! They colored my ears and face and didn't bother to wipe off color. The water that they washed my hair with was so cold. Stay away. Not recommended. That's why they're so cheap.
Business response:
Hi Stella, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. We will reach out to you via message to get more information. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I just had a bad experience with highlights. It's too bad because the last time I came, my hair turned out so pretty. The person doing my highlights was rushing trying to keep up with clients. She put in the foils and then had the assistant remove them in record time. My hair is dark and typically takes time to lift. They put toner on me and processed for 20 min. When I took the towel off, my mouth dropped. It was neon Orange. Brassy and so unnatural. Nobody said a word to me. Instead the assistant busily tried to take an af... read more
Business response:
Hi Tanya, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
0 stars. Horrible customer service .Nicole is the worst! Don't waste your time horrible experience!
Business response:
Hi Robert, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Vey bad color experience! I took my mother to get an all over-color and they did a bad job. Her grays look copper and the back of her hair is a completely different color. I can understand that grays are hard to cover but be upfront if Madison Reed color does not work for grays and/or it's a job that can't be performed successfully at this hair color bar. This was a supposed to be a gift to my mom but we walked out disappointed and will not return here. If you care about your hair, visit another salon.
Business response:
Hi Fio, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Studio City
How is Madison Reed Hair Color Bar Studio City rated?
Madison Reed Hair Color Bar Studio City has a 3.7 star rating with 260 reviews.
When is Madison Reed Hair Color Bar Studio City open?
Madison Reed Hair Color Bar Studio City is closed now. It will open at 9:00 a.m.