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Madison Reed Hair Color Bar Studio City

3.7

About this business

Location details

12833 Ventura Blvd, #121, Studio City, CA, 91604, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 7:00 p.m.
Wed9:00 a.m. to 7:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 7:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
3.7242 reviews
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Caro F.'s profile image
Caro F. 
rating
4 years ago

Honestly loving Madison Reed! Today I did my roots, a gloss and a seal and finished with a Blowdry. The color is very rich and shiny !! The staff is friendly and the space is nice part of a new strip mall at the sportsmen lodge. Highly recommended!! 

Business response:

Thank you for the kind words, Caro! We always love to hear that our clients love their hair color. We look forward to seeing you again soon for another 5-star experience! 

Debra G.'s profile image
Debra G. 
rating
a month ago

I recently visited the Studio City location. This was not the first visit but it was a similar experience I have had the previous times! I used their product during P for my own hair stylist applies it! Each time lately there isn't anyone to help me! They do not have a front desk, so I always have to wait for an employee to finish their job to help me! Also, nobody answers their phone. It goes to a AI generated voice message! I thought I left my glasses there but since nobody answers the phone I made another trip back ther... read more

Business response:

Hi Debra, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

MJ K.'s profile image
MJ K. 
rating
7 months ago

I walked in today and I stood inside and not a single person acknowledged me. I was genuinely interested in becoming a member. 

Business response:

Hi Mj, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

Esther G.'s profile image
Esther G. 
rating
10 months ago

I went in for a partial highlight and roots take only touch up. After speaking with the stylist, she recommended highlights and we rescheduled so there would be more time, which I appreciated. I go in today for my appointment and I'm sent to a different stylist, which is fine. We discuss what I want and she then starts telling me that I wasn't going to get anywhere near that. That they are an "express bar" and full highlights are only 54 foils and that I'd need three sessions and she only has an hour to do my highlights.... read more

Business response:

Hi Esther, thank you for taking the time to send us this feedback. We would like to apologize for this experience and we want to make this right. We are reaching out to assist further. 

Neha S.'s profile image
Neha S. 
rating
a year ago

I tried all over color on my hair for the first time. I requested for a dark brown black for the natural hair color. But the shade that they used is black. Not happy with the change of my hair color. On top of it after paying a $127 price, no one even dried the hair. I understand I don't buy blow drying, but drying hair has to be done to figure out the hair color once ur hair dries. Not so happy with the service I got after paying this price. I would rather go to my local salons who atleast charge less n even dry the hair. W... read more

Business response:

Thank you for taking the time to share your review with us, Neha. We value your feedback and would love the opportunity to turn things around. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Kristin W.'s profile image
Kristin W. 
rating
a year ago

I have visited this location at least two times before and had solid experiences. I always get a partial highlight. I visited last Thursday, and when it was time to blow dry my hair, I could barely get a comb through it. My hair was a tangled mess. I asked the colorist if the woman shampooing my hair perhaps didn't use any conditioner. She assured me she did and offered to rewash it for me, but I didn't have the time to stay another hour. I am wondering if they don't even use conditioner when they shampoo out the toner? I de... read more

Business response:

Hi Kristin, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Maricela A.'s profile image
Maricela A. 
rating
a year ago

This location was horrible. I called to ask if I needed an appointment for a consultation. I was told I could just walk in. When I walked in, the person who greeted me told me she was busy with a customer, the other ladies were doing inventory and she did not think anyone was available to help with the consultation. She told me she would go check if anybody was available and I thanked her. The second girl that came out was even worse. She had an attitude from the get go. She asked me what color I wanted, and I explained to h... read more

Business response:

Hi Maricela, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Lisa B.'s profile image
Lisa B. 
rating
a year ago

The hair colorists here are nice and friendly. The issue I have is with the company and their products. I came only for my roots. The last two visits have been terrible. After my wash, I was brushing my hair and clumps came out. Wish I had taken a photo but I didn't want to offend the hair colorist because it's not their fault for the poor quality of products used. Madison Reed needs to do better! I googled hair loss on Madison Reed after my experience and there are multiple lawsuits related to hair loss. Please look it up ... read more

Business response:

Hi Lisa, We're so sorry to hear about your experience, and would love to help. First off, if you believe you are experiencing hair loss, we recommend you discontinue use and consult with a doctor, particularly if symptoms persist, because there can be various reasons why you are experiencing the symptoms that you are seeing. To learn more about why you may be experiencing these symptoms, visit this article https://www.madison-reed.com/blog/reasons-and-solutions-for-hair-loss. As this article explains, hair breakage can occu... read more

Meredith A.'s profile image
Meredith A. 
rating
a year ago

The location in Studio City has no street signs, no clarity for parking, and when I called for help someone in an overseas office answers and could not help me. I arrived 15 minutes early to where google directed me and wasn't able to find the physical location until an hour after my scheduled appointment. The manager said it happens all the time. Google needs to be updated and Madison Reed needs to text new clients with help finding this hidden location. I had to pay $49 to park because I was not given a ticket upon arrival... read more

Business response:

Hi Meredith, thank you for taking the time to send us this feedback. We would like to apologize for the difficulty with the signage and parking in this area of Los Angeles, and to hear about the difficulty reaching us. We want to make this right. Our team will be reaching out to you shortly to take care of you. 

Frequently asked questions about Madison Reed Hair Color Bar Studio City

How is Madison Reed Hair Color Bar Studio City rated?

Madison Reed Hair Color Bar Studio City has a 3.7 star rating with 242 reviews. 

When is Madison Reed Hair Color Bar Studio City open?

Madison Reed Hair Color Bar Studio City is open now. It will close at 7:00 p.m.