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Madison Reed Hair Color Bar Walnut Creek
- Hair Salons
- Walnut Creek, CA
About this business
Location details
21 Broadway Lane, Walnut Creek, CA, 94596, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 8:00 p.m. | |
| Tue | 08:30 a.m. to 8:00 p.m. | |
| Wed | 08:30 a.m. to 8:00 p.m. | |
| Thu | 08:30 a.m. to 8:00 p.m. | |
| Fri | 08:30 a.m. to 8:00 p.m. | |
| Sat | 08:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I'll give it two stars because the place was nice and clean and the people are friendly. But I'm not happy with my hair at all :( left unhappy I tried telling one lady that my hair got dark and that's not color that I expected. I was really annoyed and irritated.
Business response:
Hello Nardos, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
This place truly shows how much they care about their clients...NOT! They asked me to send a message and I did and I sure didn't hear back from them.
Business response:
Hi Genevieve, we're sorry to hear you were not contacted, a member of our Color Bar support team will reach out to you tomorrow. We apologize for the wait.
First timer here and not sure if I want to go back. My colorist was running behind and started me 15 minutes late. Not a big deal but I thought it was incredibly unprofessional of her to apply my color and then leave to go to lunch. It makes sense to me why she applied my color so sloppily that I have dye stains on my neck, forehead and temples-she was in a hurry to go to lunch. She obviously forgot to apply any barrier to prevent staining and didn't do a good enough job cleaning me up so much so that another colorist walked... read more
Business response:
Hi Liza, we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Wasted money and time going to the Madison Reed Color Bar in Walnut Creek. Was greeted kindly upon arrival. That and the lady who shampooed me was the best part of my visit. Waited a few minutes for my colorist to consult with me, then got started with the color application. After the application, I was left sitting alone, unchecked for over 45 minutes, then, the person who put the color on my hair never even came back to shampoo me!! I expected more from a place like this. Spent $132 and had to blow dry my own hair at the... read more
Business response:
Hi Angela, we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I was called 15 minutes prior to my appointment while I was parking and cancelled on. I have a new baby and had planned for weeks for finally getting my color done and was left crying in the parking lot with no offer to make this right.
Business response:
Hi Pav, we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I have naturally pretty light blonde hair and, never having done this before, decided to go into Madison Reed to get my "roots done", expecting to get a result which blended with the rest of my hair. I ended up with bright orange roots (a color not found in nature) despite being extremely clear that I only wanted cool tones - and believe me, no one would want what they gave me - see the picture below. They ruined my hair and I'm now having to spend hundreds of dollars to pay a professional to fix it. The only mirrors at t... read more
Business response:
We are so sorry to hear this Kellian. We have refunded you for your service at the Color Bar. Please allow two business days for your total to return to your Paypal payment method.
Don't go to the Madison Reed color bar if you have curly hair and want a blow out after your color. They don't have time to smooth curly hair. They just want to diffuse it and charge you for that. I was disappointed. I don't like going to hair salon and coming out with wet hair or for me to dry my own hair at the salon. I had purchased a set of 4-5 visits. I just finished my last and will not go there. Not worth it.
Business response:
Hi Atoossa, thank you for taking the time to send us this feedback. We are so sorry you are unhappy with your experience at the Color Bar. We take your critique seriously and we will talk with our managers to work on building in more time for a full blow out/straightening with curls. Until then, we hope you will continue using our color at home and have learned some valuable tips and tricks from the stylist at the Color Bar. Again, thank you so very much for the valuable feedback.
I don't think I have ever been disrespected so much at a salon . I entered for my appointment (to make my blond hair match my brown roots) and I could tell right when I entered she did not want to even speak to me . She reluctantly comes over and just starts kinda putting me down and telling me how impossible it would be to do my hair . I left with tears in my eyes I was so hurt and felt honestly ugly. I will never be trying another salon like this and suggest you don't either unless you want someone to open a box dye and pu... read more
I just got home from my appointment today and I'm really disappointed with the result. First of all JULIE who did my color was rushing me. She got my name wrong twice and when I was telling her what color I wanted, she just totally ignored my request. She literally told me "let's not waste anymore time". I got home and when I checked my hair, I saw that she missed so MANY areas. This is not the first time she did ny hair. Twice I had her and both times I wasn't happy . Having had her today I thought I'd give her another try... read more
Frequently asked questions about Madison Reed Hair Color Bar Walnut Creek
How is Madison Reed Hair Color Bar Walnut Creek rated?
Madison Reed Hair Color Bar Walnut Creek has a 3.6 star rating with 383 reviews.
When is Madison Reed Hair Color Bar Walnut Creek open?
Madison Reed Hair Color Bar Walnut Creek is closed now. It will open at 8:30 a.m.