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Madison Reed Hair Color Bar Walnut Creek
- Hair Salons
- Walnut Creek, CA
About this business
Location details
21 Broadway Lane, Walnut Creek, CA, 94596, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 8:00 p.m. | |
| Tue | 08:30 a.m. to 8:00 p.m. | |
| Wed | 08:30 a.m. to 8:00 p.m. | |
| Thu | 08:30 a.m. to 8:00 p.m. | |
| Fri | 08:30 a.m. to 8:00 p.m. | |
| Sat | 08:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Wasted money and time going to the Madison Reed Color Bar in Walnut Creek. Was greeted kindly upon arrival. That and the lady who shampooed me was the best part of my visit. Waited a few minutes for my colorist to consult with me, then got started with the color application. After the application, I was left sitting alone, unchecked for over 45 minutes, then, the person who put the color on my hair never even came back to shampoo me!! I expected more from a place like this. Spent $132 and had to blow dry my own hair at the... read more
Business response:
Hi Angela, we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I was called 15 minutes prior to my appointment while I was parking and cancelled on. I have a new baby and had planned for weeks for finally getting my color done and was left crying in the parking lot with no offer to make this right.
Business response:
Hi Pav, we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I have naturally pretty light blonde hair and, never having done this before, decided to go into Madison Reed to get my "roots done", expecting to get a result which blended with the rest of my hair. I ended up with bright orange roots (a color not found in nature) despite being extremely clear that I only wanted cool tones - and believe me, no one would want what they gave me - see the picture below. They ruined my hair and I'm now having to spend hundreds of dollars to pay a professional to fix it. The only mirrors at t... read more
Business response:
We are so sorry to hear this Kellian. We have refunded you for your service at the Color Bar. Please allow two business days for your total to return to your Paypal payment method.
Don't go to the Madison Reed color bar if you have curly hair and want a blow out after your color. They don't have time to smooth curly hair. They just want to diffuse it and charge you for that. I was disappointed. I don't like going to hair salon and coming out with wet hair or for me to dry my own hair at the salon. I had purchased a set of 4-5 visits. I just finished my last and will not go there. Not worth it.
Business response:
Hi Atoossa, thank you for taking the time to send us this feedback. We are so sorry you are unhappy with your experience at the Color Bar. We take your critique seriously and we will talk with our managers to work on building in more time for a full blow out/straightening with curls. Until then, we hope you will continue using our color at home and have learned some valuable tips and tricks from the stylist at the Color Bar. Again, thank you so very much for the valuable feedback.
I don't think I have ever been disrespected so much at a salon . I entered for my appointment (to make my blond hair match my brown roots) and I could tell right when I entered she did not want to even speak to me . She reluctantly comes over and just starts kinda putting me down and telling me how impossible it would be to do my hair . I left with tears in my eyes I was so hurt and felt honestly ugly. I will never be trying another salon like this and suggest you don't either unless you want someone to open a box dye and pu... read more
I just got home from my appointment today and I'm really disappointed with the result. First of all JULIE who did my color was rushing me. She got my name wrong twice and when I was telling her what color I wanted, she just totally ignored my request. She literally told me "let's not waste anymore time". I got home and when I checked my hair, I saw that she missed so MANY areas. This is not the first time she did ny hair. Twice I had her and both times I wasn't happy . Having had her today I thought I'd give her another try... read more
Poor scheduling customer service that I have never had before. I walked in the store on last Friday night to ask information about the root + light works. The lady was very nice to introduce the product to me and i am so excited to sign up right away and booked the earliest available appointment on the the following Sunday noon. Then i received a call on Saturday morning saying the color pilot was unavailable on Sunday and have me to reschedule on the Tuesday night at 7PM. I was cool with that. Today while i am looking fo... read more
I went in to get my "roots done". I have jet black hair. For the first 10-15 min they tried to sell the gloss and a blow out which I chose not to do. The price for roots aren't any cheaper than a real salon with experienced colorist. Anyhow I asked for #1 jet black. She died my hair and I waited 45 minutes. Then she washed my hair. Wrapped it in a small thin towel, and show me where the bathroom was to get out of my robe. I was shocked that she didn't sit me down to take my towel off, towel dry my hair, God forbid brush my h... read more
Business response:
Hi Sanaz, we're sad to hear this about your hair color results and experience and want to make it right. Someone from our team will be reaching out to you shortly to assist.
Beware, couldn't figure out after my visit why this location had such good ratings until I saw that they had a Yelp Elite event Elite reviewers get promos at these events and I can't help but believe this is why they bumped up their reviews Unbelievably awful customer service Came here to buy a hair color to do at home, was stuck between two colors and wanted to get advice, as they seemed to have such glowing reviews Came in today, was asked how I could be helped, I said I'd like to buy a color kit for the house, said she'... read more
Frequently asked questions about Madison Reed Hair Color Bar Walnut Creek
How is Madison Reed Hair Color Bar Walnut Creek rated?
Madison Reed Hair Color Bar Walnut Creek has a 3.5 star rating with 377 reviews.
When is Madison Reed Hair Color Bar Walnut Creek open?
Madison Reed Hair Color Bar Walnut Creek is open now. It will close at 8:00 p.m.