Madison Reed Hair Color Bar Walnut Creek

Anne G. 

on Yelp

5 years ago

Awful customer service, skip this place. Due to freeway accident called ahead to say I would be 15 min late. Asked if they could still take me and they said they would. Arrived a 4 pm for a 3:45 appt yo then be told "we cant take you because we close at 5 pm and not enough time to color you hair." Really, an hr not enough for color after you assured me on phone you could. Lousy service. Don't care about customer! 

Tracy F. 

on Yelp

5 years ago

Was very happy to book my 16 yo daughter here for a brown/light brown to blonde hair color. I have heard nothing but good about the dye at home colors from Madison Reed. I had read reviews here and was little nervous about the people working here. My daughter asked for blonde, specifically a Cool Blonde - (no warm tones, no honey no orange colors). Gal colored her hair, and left her to sit. Someone finally came around to check it, and responded with alarm and realized it was wrong. They went into action because the col... read more

Stephanie A. 

on Yelp

5 years ago

In response to the business owner: I already called and spoke to the company about the salon cancelling my appointment after I got there. All I received was "I'm sorry" and an offer for a paltry discount if I would make another appointment and drive another hour back and forth to the salon again. No thanks. I noticed that you have a strict no cancellation policy that applies to CUSTOMERS only. So, if I cancel my appointment or no show I am charged a penalty but if you blow off the customer they get zero? No thanks -- I will ... read more

ME E. 

on Yelp

5 years ago

BEWARE!!!! While the Madison Reed hair dye does not contain ammonia, it contains ethanolamine. ... In this study, researchers applied different methods to measure hair cuticle damage and protein loss and found that there is more hair damage from ethanolamine than from ammonia; in some extreme cases as much as 85% more. Yes, my hair has been falling out since coming here the last couple years. In addition, they have worst customer service. I have always felt maybe switching to Madison Reed products may be the culprit b... read more

Jocelyn R. 

on Yelp

5 years ago

So not worth the price. The staff was nice, that's about it. I paid 162.50 for a root touch up, gloss treatment, conditioning treatment and "blowout." That's in quotes because she literally blew warm air around my hair. She didn't style it at all - not sure why I had to pay $30 extra to have it dried, when it's standard practice anywhere else. Well, except for SuperCuts or Great Clips. But at least you get what you pay for. I certainly paid at Madison Reed, but the price paid for the services I received did not meet m... read more

Victoria P. 

on Yelp

5 years ago

I will make this short and to the point. These were my concerns: 2. I was 7 minutes late, told it would create problems and Naomi was in a bit of a hurry. She said they have 30 minute time slots. I was not offered water or anything else to drink. I thought I was speaking with an adult probation officer. 3. Our communication about hair color options was contentious, choppy at best and in the end I agreed to a color in haste as her questions were curt and not helpful. She wasn't willing to help me understand things and in fact... read more

Nardos G. 

on Yelp

5 years ago

I'll give it two stars because the place was nice and clean and the people are friendly. But I'm not happy with my hair at all :( left unhappy I tried telling one lady that my hair got dark and that's not color that I expected. I was really annoyed and irritated. 

Genevieve C. 

on Yelp

5 years ago

This place truly shows how much they care about their clients...NOT! They asked me to send a message and I did and I sure didn't hear back from them. 

Liza D. 

on Yelp

5 years ago

First timer here and not sure if I want to go back. My colorist was running behind and started me 15 minutes late. Not a big deal but I thought it was incredibly unprofessional of her to apply my color and then leave to go to lunch. It makes sense to me why she applied my color so sloppily that I have dye stains on my neck, forehead and temples-she was in a hurry to go to lunch. She obviously forgot to apply any barrier to prevent staining and didn't do a good enough job cleaning me up so much so that another colorist walked... read more