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Madison Reed Hair Color Bar Walnut Creek
- Hair Salons
- Walnut Creek, CA
About this business
Location details
21 Broadway Lane, Walnut Creek, CA, 94596, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 8:00 p.m. | |
| Tue | 08:30 a.m. to 8:00 p.m. | |
| Wed | 08:30 a.m. to 8:00 p.m. | |
| Thu | 08:30 a.m. to 8:00 p.m. | |
| Fri | 08:30 a.m. to 8:00 p.m. | |
| Sat | 08:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
My color turned out fine. I was disappointed that even though I arrived 25 minutes early for my appointment and was asked to wait (that someone would be helping as soon as possible) I still had to alert the staff (at 12:59 pm) that I had a 1 pm appointment. I also noticed that several other clients were offered water or hot tea, but I was not approached by either my stylist or anyone else as to whether or not I wanted anything to drink. I wasn't told good-bye as I left, have a nice day ... nothing. I did notice that there w... read more
Business response:
Hi Joyce, We really appreciate you taking the time to not only use our product but provide us your valuable feedback. We want to make sure that you have the best coloring experience possible, so if there is anything we can do to make your experience better we always want to know. We’ve shared your thoughts with our team, and you can be sure we’ll incorporate your comments into the work we do to constantly improve our products and services. We take all customer feedback seriously as we want to ensure your experience with Mad... read more
Despicable front desk service (Not even a 'hello, nice to meet you, thanks for choosing us' etc.), and hands-down, the WORST blow-out I have ever had. I also don't need to be reminded at every turn that I'm a 'badass.' Do yourself a favor and find a professional salon that treats you like a valued customer. Beyond inappropriate for well-educated, professional clientele.
Business response:
Hi Lisa, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
As a licensed cosmetologist who is also a Paul Mitchell Alumni was underwhelmed when I went in for interview. Let's start with the lack of product in the salon (red flag #1). Or the fact that I found hair on a clean work station (red flag #2). There's more.... There was containers at the blow dry stations that weren't labeled with the name of the contents (red flag #3)I noticed all these things as I'm waiting to do my practical portion of my interview. I thought about walking out but that would've been unprofessional of me. ... read more
Business response:
Hi Jessica, thank you so much for your feedback about your interview experience. We are sharing this with our team.
The staff were very nice but there wasn't much expertise when it came to color. I wanted to cover my grey roots but didn't want to go black because my hair isn't black & I had highlights, well she literally just dyed my hair black covering all my highlights and disappeared after putting the dye in. Considering the price, I was surprised the tech didn't stick around to discuss her work. It wasn't worth the price. Save your money and go to a real specialist that knows something about color.
Business response:
Hi Alisa, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I REALLY wanted to like this place! As a busy teacher, I loved the idea that I could make a last minute appointment for highlights when I found after school availability. The woman who initially put the product in my hair was lovely. Unfortunately she left the moment she finished putting the foils in my hair. She left instructions with the "assistant" about how long to leave it in and what toner to use. The amount of time came and went. Another employee said are you going to wash her? The assistant had already taken someone ... read more
Business response:
Hi Sarah, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I got yelled after pointing out the service is bad. What a bad experience. Do yourself a favor avoid this place!
Business response:
Hi Sammi, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Got my hair dyed here a couple days ago. My mother booked an appointment for this place just because I wanted to get my hair color evened out before I took my senior portraits. To start, I wasn't even aware that this place didn't offer bleaching until I got there- I didn't know anything about the place until I sat down in the chair. The lady asked me what I was interested in doing, and when I said that I wanted to go light brown, she said that wasn't possible. I was fine with that and asked to go for the lightest shade of ... read more
Business response:
Hi Koki, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I am on vacation and looking for a salon for color touch up. In reading the reviews I found it very interesting and telling that with every bad review the response was always "we can not locate your account"..it was also interesting that said reviews and responses were 95% for the color bar in Walnut Creek. I've ordered Madison Reed color I have used at home and love it. I was hoping to get in to a MR color bar but I had higher expectations of company and how they allow their employees to act and treat customers....
Business response:
Hi Sabrina, We look at all reviews as a way to help our clients and better our business. Every person has their own unique experience, and it is helpful to keep in mind customers who have a negative experience are 1 to 2 times more likely to write a review than a customer who had a positive one. We look forward to you trying Madison Reed Hair Color Bar for yourself!
I've been hesitant to write a review but after an incident the other day, I knew it needed to be done. About 6 months ago, I decided to try Madison Reed. Despite the poor reviews, I opted to try the Walnut Creek salon as it's closest to my home. The first visit I had a good experience. My product was in stock and the stylist was very thoughtful and attentive. I visited 2 more times after that, each visit worse than the one before. I had specially requested a stylist and booked the appointment while in the salon, with that s... read more
Business response:
Hi Amy, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We are so glad you were able to get in at our San Ramon location and this was a better experience. We look forward to hearing from you.
Frequently asked questions about Madison Reed Hair Color Bar Walnut Creek
How is Madison Reed Hair Color Bar Walnut Creek rated?
Madison Reed Hair Color Bar Walnut Creek has a 3.5 star rating with 377 reviews.
When is Madison Reed Hair Color Bar Walnut Creek open?
Madison Reed Hair Color Bar Walnut Creek is open now. It will close at 7:00 p.m.