Madison Reed Hair Color Bar Walnut Creek

Shirley S. 

on Yelp

2 years ago

I had an appointment at 1pm. Called them to say I was running late. Had to park in Walnut Creek. Got there at 1:13pm, and the lady said I was too late. They only hold appointments 10 minutes! This is unacceptable, and this is the worst customer service I've ever received. They probably overbooked and I was made to pay for their mistake. I hate Madison Reed color bar in Walnut Creek!!! 

Sue B. 

on Yelp

2 years ago

Appreciate the response from MR and yes, I went to my dermatologist about six months ago to get the problem diagnosed. I am taking Viviscal vitamins and using Minixodil. Honestly don't know what to think. The claims in the class action lawsuit run counter to this response, and also point out that one of the ingredients in MR dye is recognized by the EPA as a carcinogen. Given that I am to the point where I need to dye my hair every two weeks to cover the grey, I am going to hit pause on MR and go to a colorist that specializ... read more

Julie M M. 

on Yelp

2 years ago

Burned my scalp and made my hair fall out for months after. My hair is dry and breaking easily. 

Lisa G. 

on Yelp

2 years ago

I've always wondered about this shop. I went in to inquire about the services. I waited to talk to someone. When asked about services, she gave me a pamphlet and then left. I had some questions that never were answered. I won't be coming back here. 

Susan S. 

on Yelp

2 years ago

I went to the Walnut Creek location today. I stopped going to this location and started going to the San Ramon location and today's visit reminded of why. The staff are not very friendly nor knowledgeable. I ask to purchase the root kit and the person said "this is the last thing your purchased." It;s a good thing I checked because she sold me the wrong item. I had to go back and exchange it. Never again to this location. 

E. B. 

on Yelp

2 years ago

I rarely give negative reviews, but this business was not upfront about the type of clients they serve. When I made an appointment for my teenage daughter, they should have let me know at that time that they don't service anyone under 18 years of age. The front desk person was surprisingly curt, as if I should have known about their adult-only policy. This was my first time coming across a salon that doesn't take teenagers. Our usual salon was booking three weeks out, which is how I ended up with Madison Reed. I will not be ... read more

C C. 

on Yelp

3 years ago

The customer service here sucks. They need someone at the front desk to assist customers who walk-in. No one greeted me when I walked in. The ladies were concentrating on coloring the clients hair which I understand but at least acknowledge the person who walked-in. I only came in to pick up an online order that I already paid for. I waited 10 minutes. No one helped me. I even made eye contact with 3 of the girls. I figure, I'll go run some errands and come back. I came back and waited another 12 minutes and asked the lady i... read more

Gina V. 

on Yelp

3 years ago

I've never left a negative review before, but I feel I was a bit wronged by Madison Reed in Walnut Creek. I want to start off by saying this is nothing against the girl who helped me (for the most part) who was extremely nice. But what happened was this: I had intentions of getting a Demi-color applied to my hair in order to cover up some grays. I did a little research and I discovered that Madison Reed does indeed offer Demi colors. Before making the appointment, I tried to call to ask whether this was something that cou... read more

Anna G. 

on Yelp

3 years ago

I have used Madison Reed for color touch up for a couple years now. The color itself is good, the concept is great, but the Walnut Creek location is really bad! I arrived for my appointment right on time. The stylist sat me down after a few minutes and put some goo on my hairline and left to mix color. 25 minutes later I had to go search for her to see if she has forgotten about me. She emerged for a moment to say she was mixing color and I should go back and wait. Another 15 min later she came back, it turns out she shamp... read more