Madison Reed Hair Color Bar Walnut Creek

Vanessa L. 

on Yelp

2 years ago

I come here because it's an easy way to get my roots dyed but the customer service is terrible. Members of the staff have an attitude and are rude for no good reason. When I arrived no one asked if I was there for an appointment or even acknowledged that a customer walked in for several minutes. My appointment was at 1030 and I was rudely directed to go "sit in that chair" around 1038 after standing in the front area for an awkward 8 minutes. From where I was I couldn't see the chairs so I asked which one and the woman who w... read more

Sherry R. 

on Yelp

2 years ago

Colorist took 8 min to put color on my head. Kind of plopped the color on, did not use comp to carefully separate by layer to ensure full coverage. Definitely not skillfully if not thoroughly done. We'll see how long it lasts. 

Stephanie M. 

on Yelp

2 years ago

I came here hoping to change my hair color to the way I've always wanted. I went in sat down in the chair and put on the smock as directed. A woman came by and asked me what I had in mind. I showed her a picture she became very condescending and rude and told me I would have to go somewhere else. She could have been nicer. I have never been treated like this in my entire. This is the second Maddison Reed I've tried going to and I will not be going to anymore. They are a waste of time. I came in the salon in a good mood and l... read more

Shirley S. 

on Yelp

2 years ago

I had an appointment at 1pm. Called them to say I was running late. Had to park in Walnut Creek. Got there at 1:13pm, and the lady said I was too late. They only hold appointments 10 minutes! This is unacceptable, and this is the worst customer service I've ever received. They probably overbooked and I was made to pay for their mistake. I hate Madison Reed color bar in Walnut Creek!!! 

Sue B. 

on Yelp

2 years ago

Appreciate the response from MR and yes, I went to my dermatologist about six months ago to get the problem diagnosed. I am taking Viviscal vitamins and using Minixodil. Honestly don't know what to think. The claims in the class action lawsuit run counter to this response, and also point out that one of the ingredients in MR dye is recognized by the EPA as a carcinogen. Given that I am to the point where I need to dye my hair every two weeks to cover the grey, I am going to hit pause on MR and go to a colorist that specializ... read more

Julie M M. 

on Yelp

2 years ago

Burned my scalp and made my hair fall out for months after. My hair is dry and breaking easily. 

Lisa G. 

on Yelp

2 years ago

I've always wondered about this shop. I went in to inquire about the services. I waited to talk to someone. When asked about services, she gave me a pamphlet and then left. I had some questions that never were answered. I won't be coming back here. 

Susan S. 

on Yelp

3 years ago

I went to the Walnut Creek location today. I stopped going to this location and started going to the San Ramon location and today's visit reminded of why. The staff are not very friendly nor knowledgeable. I ask to purchase the root kit and the person said "this is the last thing your purchased." It;s a good thing I checked because she sold me the wrong item. I had to go back and exchange it. Never again to this location. 

E. B. 

on Yelp

3 years ago

I rarely give negative reviews, but this business was not upfront about the type of clients they serve. When I made an appointment for my teenage daughter, they should have let me know at that time that they don't service anyone under 18 years of age. The front desk person was surprisingly curt, as if I should have known about their adult-only policy. This was my first time coming across a salon that doesn't take teenagers. Our usual salon was booking three weeks out, which is how I ended up with Madison Reed. I will not be ... read more