Madison Reed Hair Color Bar Walnut Creek

3.5

Hair Salons
Walnut Creek, CA

About this business

Beauty Hair Salons

Location details

21 Broadway Lane, Walnut Creek, CA, 94596, United States

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Weekday	Schedule	Status
Mon	08:30 a.m. to 8:00 p.m.
Tue	08:30 a.m. to 8:00 p.m.
Wed	08:30 a.m. to 8:00 p.m.
Thu	08:30 a.m. to 8:00 p.m.
Fri	08:30 a.m. to 8:00 p.m.
Sat	08:30 a.m. to 8:00 p.m.
Sun	10:00 a.m. to 7:00 p.m.

3.5377 reviews

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Karina S.

4 years ago

I came in for root touch up and blow dry. The woman washing my hair was very very rough and hard. She was also awful when blow drying my hair. She has no common sense on how the head and the hair should be washed and blow dried. My scalp and my hair roots are hurting from all the pulling, rough touch and lack of professionalism. She was very fake and her sorry was fake too. As I stopped her during the blow dry and walked away she was laughing with a colleague. Disgusting people and service! Don't spend a dime at this shitty ... read more

Business response:

Hi Karina, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.

R R.

4 years ago

Shampoos here are amazing!!! They've been taught well. After having the chemicals on your head the scalp is kinda in need of tlc. The only problem is that it's not long enough :-)) On the other hand... not sure why the colorist took my color request personally. She wanted me to go 4 shades lighter then my initial color but I was happy going 2 shades lighter. I wanted to keep that going. She pretended she couldn't figure out my color. Then pouted off when I remembered the name. So why is it darker then I requested and not mat... read more

Business response:

Hi R R., we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.

Leanne P.

4 years ago

If I could give NEGATIVE 10 stars, I would. I HATE THIS PLACE. I called Madison Reed (925-239-7601) to make any appointment for a color. I called 5 times between 11:00 and 12:00 pm. After 20 - 30 of waiting my turn on hold, the call dropped each time. I tried to make an appointment online AND through the app. I would try to log in, and I'd be told I didn't have an account and I would have to set one up. When I would try to set one up, I would get a message saying my account already existed, so I should log in, So I wou... read more

Business response:

Hi Leanne, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.

Barbara W.

4 years ago

I have been here several times prior to Covid. This was my first time back. I have been using their color at home- which is super easy- but I thought I'd treat myself and save myself from needing to do it myself this time. I was created and shown a chair. Given a smock that was not plus size friendly- also it was 98 degrees out - so the last thing I wanted on was a smock. I asked for something to cover my shoulders. She said we don't have anything. Then said - well we have A cape. Which was great. The gal shared with m... read more

Business response:

Hi Barbara, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.

Lilyanne M.

4 years ago

Go to the San Ramon location. This one was horrible. 15 mins late. Poor wash. Customer service was bad

Business response:

Hi Lilyanne, we’re saddened to hear this about your experience at the Hair Color Bar. Client experience and service are extremely important to us, and we want to make this right. Send us a private message here with your contact information, and we can look into this. Thank you for taking the time to share your experience with us, and we hope to get a chance to ensure your next experience is wonderful.

Erin M.

4 years ago

I should not have ignored the bad customer reviews of this location. I usually go to the Corte Madera location but they were fully booked for weeks and Walnut Creek had an opening. I confirmed my appointment via text an hour beforehand, and arrived with just a few minutes to spare but I got stuck in the one-way parking garage adjacent to the site. I tried to call the local shop to let them know I was stuck. I explained the situation but he kept asking me what time zone I was in. Apparently if you call the local number, you a... read more

Business response:

Hi Erin, we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Kalina R.

4 years ago

I had my balayage done at Madison Reed, Walnut Creek. The colorists were very friendly and attentive. They answered all my questions. However, the results are absolutely not what I envisioned! My ends should have been lighter, more visible and better blended. This balayage is almond non-existent, as if I've had nothing done to my hair! The color also didn't come out right. I wanted a cooler tone balayage, however, I walked out with this mousy shade. Money thrown down the drain.

Business response:

Hi Kalina, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.

Debbi S.

5 years ago

I wouldn't necessarily recommend the balayage with them. I was told after by friends and another hair stylist that the coloring was very obviously uneven and for how much I paid that's really disappointing. I like the product but I think I'm better off self coloring at home.

Business response:

Hi Debbi, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.

Alexandra K.

5 years ago

my colorist (zack i believe, also GM) was great. but the customer service otherwise was awful and the woman who washed my hair was awful. she sat me at a sink right under the AC vent, i asked her to give me a towel for around my neck (PRETTY STANDARD) and make the water warmer because it was so cold and she says "no it's pretty warm now." um OK. she was yanking my head back and slamming it against the bowl the entire time she rinsed it. i had to ask her to stop and said this is really painful can you go around. her excuse? "... read more

Business response:

Hi Alexandra, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.