Madison Reed Hair Color Bar Walnut Creek

Koki S. 

on Yelp

4 years ago

Got my hair dyed here a couple days ago. My mother booked an appointment for this place just because I wanted to get my hair color evened out before I took my senior portraits. To start, I wasn't even aware that this place didn't offer bleaching until I got there- I didn't know anything about the place until I sat down in the chair. The lady asked me what I was interested in doing, and when I said that I wanted to go light brown, she said that wasn't possible. I was fine with that and asked to go for the lightest shade of ... read more

Sabrina G. 

on Yelp

4 years ago

I am on vacation and looking for a salon for color touch up. In reading the reviews I found it very interesting and telling that with every bad review the response was always "we can not locate your account"..it was also interesting that said reviews and responses were 95% for the color bar in Walnut Creek. I've ordered Madison Reed color I have used at home and love it. I was hoping to get in to a MR color bar but I had higher expectations of company and how they allow their employees to act and treat customers.... 

Amy C. 

on Yelp

4 years ago

I've been hesitant to write a review but after an incident the other day, I knew it needed to be done. About 6 months ago, I decided to try Madison Reed. Despite the poor reviews, I opted to try the Walnut Creek salon as it's closest to my home. The first visit I had a good experience. My product was in stock and the stylist was very thoughtful and attentive. I visited 2 more times after that, each visit worse than the one before. I had specially requested a stylist and booked the appointment while in the salon, with that s... read more

Karina S. 

on Yelp

4 years ago

I came in for root touch up and blow dry. The woman washing my hair was very very rough and hard. She was also awful when blow drying my hair. She has no common sense on how the head and the hair should be washed and blow dried. My scalp and my hair roots are hurting from all the pulling, rough touch and lack of professionalism. She was very fake and her sorry was fake too. As I stopped her during the blow dry and walked away she was laughing with a colleague. Disgusting people and service! Don't spend a dime at this shitty ... read more

R R. 

on Yelp

4 years ago

Shampoos here are amazing!!! They've been taught well. After having the chemicals on your head the scalp is kinda in need of tlc. The only problem is that it's not long enough :-)) On the other hand... not sure why the colorist took my color request personally. She wanted me to go 4 shades lighter then my initial color but I was happy going 2 shades lighter. I wanted to keep that going. She pretended she couldn't figure out my color. Then pouted off when I remembered the name. So why is it darker then I requested and not mat... read more

Leanne P. 

on Yelp

4 years ago

If I could give NEGATIVE 10 stars, I would. I HATE THIS PLACE. I called Madison Reed (925-239-7601) to make any appointment for a color. I called 5 times between 11:00 and 12:00 pm. After 20 - 30 of waiting my turn on hold, the call dropped each time. I tried to make an appointment online AND through the app. I would try to log in, and I'd be told I didn't have an account and I would have to set one up. When I would try to set one up, I would get a message saying my account already existed, so I should log in, So I wou... read more

Barbara W. 

on Yelp

4 years ago

I have been here several times prior to Covid. This was my first time back. I have been using their color at home- which is super easy- but I thought I'd treat myself and save myself from needing to do it myself this time. I was created and shown a chair. Given a smock that was not plus size friendly- also it was 98 degrees out - so the last thing I wanted on was a smock. I asked for something to cover my shoulders. She said we don't have anything. Then said - well we have A cape. Which was great. The gal shared with m... read more

Lilyanne M. 

on Yelp

4 years ago

Go to the San Ramon location. This one was horrible. 15 mins late. Poor wash. Customer service was bad 

Erin M. 

on Yelp

4 years ago

I should not have ignored the bad customer reviews of this location. I usually go to the Corte Madera location but they were fully booked for weeks and Walnut Creek had an opening. I confirmed my appointment via text an hour beforehand, and arrived with just a few minutes to spare but I got stuck in the one-way parking garage adjacent to the site. I tried to call the local shop to let them know I was stuck. I explained the situation but he kept asking me what time zone I was in. Apparently if you call the local number, you a... read more