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Madison Reed Hair Color Bar Walnut Creek
- Hair Salons
- Walnut Creek, CA
About this business
Location details
21 Broadway Ln, Walnut Creek, CA, 94596, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
If I could give NEGATIVE 10 stars, I would. I HATE THIS PLACE. I called Madison Reed (925-239-7601) to make any appointment for a color. I called 5 times between 11:00 and 12:00 pm. After 20 - 30 of waiting my turn on hold, the call dropped each time. I tried to make an appointment online AND through the app. I would try to log in, and I'd be told I didn't have an account and I would have to set one up. When I would try to set one up, I would get a message saying my account already existed, so I should log in, So I wou... read more
Business response:
Hi Leanne, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
I have been here several times prior to Covid. This was my first time back. I have been using their color at home- which is super easy- but I thought I'd treat myself and save myself from needing to do it myself this time. I was created and shown a chair. Given a smock that was not plus size friendly- also it was 98 degrees out - so the last thing I wanted on was a smock. I asked for something to cover my shoulders. She said we don't have anything. Then said - well we have A cape. Which was great. The gal shared with m... read more
Business response:
Hi Barbara, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
Go to the San Ramon location. This one was horrible. 15 mins late. Poor wash. Customer service was bad
Business response:
Hi Lilyanne, we’re saddened to hear this about your experience at the Hair Color Bar. Client experience and service are extremely important to us, and we want to make this right. Send us a private message here with your contact information, and we can look into this. Thank you for taking the time to share your experience with us, and we hope to get a chance to ensure your next experience is wonderful.
I should not have ignored the bad customer reviews of this location. I usually go to the Corte Madera location but they were fully booked for weeks and Walnut Creek had an opening. I confirmed my appointment via text an hour beforehand, and arrived with just a few minutes to spare but I got stuck in the one-way parking garage adjacent to the site. I tried to call the local shop to let them know I was stuck. I explained the situation but he kept asking me what time zone I was in. Apparently if you call the local number, you a... read more
Business response:
Hi Erin, we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I had my balayage done at Madison Reed, Walnut Creek. The colorists were very friendly and attentive. They answered all my questions. However, the results are absolutely not what I envisioned! My ends should have been lighter, more visible and better blended. This balayage is almond non-existent, as if I've had nothing done to my hair! The color also didn't come out right. I wanted a cooler tone balayage, however, I walked out with this mousy shade. Money thrown down the drain.
Business response:
Hi Kalina, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
I wouldn't necessarily recommend the balayage with them. I was told after by friends and another hair stylist that the coloring was very obviously uneven and for how much I paid that's really disappointing. I like the product but I think I'm better off self coloring at home.
Business response:
Hi Debbi, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
my colorist (zack i believe, also GM) was great. but the customer service otherwise was awful and the woman who washed my hair was awful. she sat me at a sink right under the AC vent, i asked her to give me a towel for around my neck (PRETTY STANDARD) and make the water warmer because it was so cold and she says "no it's pretty warm now." um OK. she was yanking my head back and slamming it against the bowl the entire time she rinsed it. i had to ask her to stop and said this is really painful can you go around. her excuse? "... read more
Business response:
Hi Alexandra, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Awful customer service, skip this place. Due to freeway accident called ahead to say I would be 15 min late. Asked if they could still take me and they said they would. Arrived a 4 pm for a 3:45 appt yo then be told "we cant take you because we close at 5 pm and not enough time to color you hair." Really, an hr not enough for color after you assured me on phone you could. Lousy service. Don't care about customer!
Business response:
Hi Anne, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Was very happy to book my 16 yo daughter here for a brown/light brown to blonde hair color. I have heard nothing but good about the dye at home colors from Madison Reed. I had read reviews here and was little nervous about the people working here. My daughter asked for blonde, specifically a Cool Blonde - (no warm tones, no honey no orange colors). Gal colored her hair, and left her to sit. Someone finally came around to check it, and responded with alarm and realized it was wrong. They went into action because the col... read more
Business response:
We're so sorry to hear this Tracy! The offer to correct your daughters hair will stand should you change your mind about coming back in.
Frequently asked questions about Madison Reed Hair Color Bar Walnut Creek
How is Madison Reed Hair Color Bar Walnut Creek rated?
Madison Reed Hair Color Bar Walnut Creek has a 3.5 star rating with 364 reviews.
When is Madison Reed Hair Color Bar Walnut Creek open?
Madison Reed Hair Color Bar Walnut Creek is open now. It will close at 8:00 p.m.