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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Really? I put no onions on my order and still give a small tip to the kitchen (you are picking up your own door dash) and you, Maggie McFlys can't even follow a simple no onions on a sandwich? Do better! If you read this don't offer a modification that you can't honor!
Business response:
Hello Julie, We’re very sorry this happened and completely understand your frustration. Orders with modifications, especially something as simple as “no onions,” should always be handled correctly, and it’s unacceptable that this wasn’t honored. We appreciate you bringing this to our attention and will be reviewing it with our team to ensure it doesn’t happen again. Sincerely, Team Maggie McFly's
first of all, this place should not exist. the world doesn't need bad food. it definitely doesn't need food that tastes worse than the worst food. all the chefs should be fired asap. Chicken is inedible, somehow the fries are about as bad. if you like the taste of rubber than I highly recommend. they also have a stupid restaurant name: Maggie McFly's. no further explanation needed. please do not support this business they look nice on the outside but will make you beg to be back outside once you taste thefood
Business response:
Hello Weston, We’re sorry to hear that your experience did not meet your expectations. We take pride in offering a wide variety of dishes prepared fresh daily, and it’s unfortunate that the items you tried did not appeal to you. Our team works hard to provide quality food and service, and we stand by the care and effort that goes into every dish we serve. We appreciate all feedback, though we do encourage guests to experience our full menu before passing judgment, as many of our guests consistently enjoy their meals and re... read more
Honestly the worst service. Started with the host! So rude and rolling her eyes, in a dead resturant it took her 5 minutes to even come to the door to seat us. there was 3 of us including an infant. sat us at the biggest booth possible and didn't offer us a high chair. we got our own and the buckles were broken and wouldn't secure. i ordered my kids food with the drinks because they were hungry. i ordered my food a good 15 minutes later and my food came out before there's did. lots of left overs, no boxes offered just the ch... read more
Business response:
Hello Jessica, We’re truly sorry for the disappointing experience you had with us. The service and quality you described fall far short of our standards, and we apologize sincerely for the way you and your family were treated. This is not acceptable, and we want to make it right. Please contact us directly (contact@maggiemcflys.com) when you’re able so we can address your concerns personally and work toward a better resolution. Thank you for bringing this to our attention. Sincerely, Team Maggie McFly's
Oh My God.... Loria at the bar was out of this world amazing!!! Having a bad day, she intuitively got that we needed special care and TLC. She did not even bat an eye when I asked for a shit with a milkshake. She went to the kitchen and brought it out immediately. She is the best and exactly the kind of service we needed today. She should get a huge raise!!
Business response:
Hello Kathy, Thank you so much for sharing this! We’re so happy Loria was able to turn your day around with her exceptional service. She really is a rockstar, and it’s great to hear how she went the extra mile to make your experience special. We’ll be sure to pass along your kind words to her! We can’t wait to have you back! Best, Team Maggie McFly's
I came with my in laws and daughter to celebrate my niece's birthday. Despite having a less than great experience previous I chalked it up to a one off and came in with an open mind. Upon coming into the close to empty restaurant on a Monday night well before closing, my family and I stood at the front desk for a few moments waiting for any staff member to acknowledge us. This nice guy asked if we had been greeted and sat us. Our actual server was not as friendly, didn't introduce herself or even smile. She took our drink an... read more
Business response:
Hello Leah, Thank you for sharing your detailed feedback. We sincerely apologize for the disappointing experience you and your family had, especially during such an important occasion. From the lack of acknowledgment at the entrance to the service and food issues, this falls far short of the standards we strive to uphold. We’ll be addressing the concerns you raised with our team, including improving service attentiveness and ensuring the quality of every dish we serve. It’s clear we missed multiple opportunities to make ... read more
Went to Maggie's tonight and put our name in after trying to call ahead with no answer multiple times only to have the hostess take another party of two before us as we had just waited 20 minutes and they had just arrived and were seated immediately. She then lied to our faces after fumbling around stating they had a reservation which made absolutely no sense as we heard them just walk in for a table and no one answers the phone. Needless to say we will never be back especially after being lied to unbelievable. My time is as... read more
Business response:
Hello Elizabeth, Thank you for bringing this to our attention. We're truly sorry for the frustration and disappointment you and your wife experienced. Situations like this are unacceptable, and we take your concerns seriously. We'll address this with our team immediately to ensure better communication and accountability when seating guests. We value your feedback and would like the opportunity to make this right. If you're open to discussing this further, please reach out to us directly so we can work to regain your trust. ... read more
Great food service and atmosphere, please visit this awesome location they are always half empty, and it's really sad .
Business response:
Hello Brandon, hanks for the kind words! We’re so glad to hear you enjoyed the food, service, and atmosphere. We love creating a great experience for our guests, and we hope more people discover what you’ve enjoyed here. Thanks for spreading the word—we look forward to welcoming you back soon! Best, Team Maggie McFly's
The restaurant was clean and the server was attentive. No fault on this review to the hard working employees. Mostly young people doing a great job. This review is about the food. I had a chicken dish with Parmesan sauce and mashed potatoes. There's no way those were real potatoes. They had to be boxed. They didn't even taste like potatoes. The food was barely edible. The chicken was coated in a sauce that was so processed- it was like eating a boxed Mac and cheese seasoning packet straight from the envelope. Salty,... read more
Business response:
Hello, Thank you for sharing your feedback. We’re sorry to hear that your meal did not meet your expectations. We wish you had brought these issues to our staff’s attention while you were here. We would have gladly replaced or remade the dish to ensure you had a better experience. We take pride in our food quality and are disappointed that it didn’t meet your standards. Your comments about the chicken dish and mashed potatoes will be addressed with our kitchen team. We appreciate your recognition of our hard-working staff a... read more
Food took an hour to get. Restaurant was empty. Wait staff friendly but no excuse for such a long wait!
Business response:
Hello Len, We sincerely apologize for the extended wait time you experienced during your recent visit. Your feedback is important to us, and we regret any inconvenience this delay may have caused. While we're pleased to hear that you found our wait staff friendly, we understand that a long wait for your food is unacceptable. Please know that we take your concerns seriously, and we will address this issue with our kitchen and service teams to ensure a more efficient dining experience moving forward. Thank you for bringing th... read more
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,679 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is closed now. It will open tomorrow at 11:30 a.m.