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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Went for what we thought would be a quick bite to eat. We got there a little after 7:30 PM. We were seated in the bar area, which maybe had five booths seated and only two people at the bar. First impression opened up my silverware which was stained and sticky that should've been my first clue. The waitress was very nice and retrieved new utensils. We placed our order quickly and waited and waited and waited. It wasn't like they were busy- 45 minutes later our food arrived. I got a fajita dish which the fajitas were very so... read more
Business response:
Hello Cee, Thank you for taking the time to share your feedback. We're sorry to hear that this visit did not reflect the quality and experience you've come to expect from our restaurants. While we're glad your server was friendly and responsive, we understand how frustrating it must have been to experience such a long wait for your food. We're also disappointed to hear about the issues with your meal, including the condition of the fajitas, guacamole, and fries. That is not the standard we strive to deliver to our guests. ... read more
I ordered a margarita pizza that cost me nearly $30 and it was tiny. There was no description stating that it was a personal pizza or an artisan pizza. I will never order for Maggie's again because of their false advertising.
Business response:
Hello David, Thank you for your feedback. We’re sorry to hear the margarita pizza didn’t meet your expectations. We understand how frustrating it can be when a menu item isn’t what you anticipated, and we appreciate you pointing out the lack of clarity in the description. Our pizzas are intended to be individually portioned, but we recognize that should be communicated more clearly. Your comments will be shared with our team so we can improve how items are presented to our guests. We hope you’ll consider giving us another... read more
Really? I put no onions on my order and still give a small tip to the kitchen (you are picking up your own door dash) and you, Maggie McFlys can't even follow a simple no onions on a sandwich? Do better! If you read this don't offer a modification that you can't honor!
Business response:
Hello Julie, We’re very sorry this happened and completely understand your frustration. Orders with modifications, especially something as simple as “no onions,” should always be handled correctly, and it’s unacceptable that this wasn’t honored. We appreciate you bringing this to our attention and will be reviewing it with our team to ensure it doesn’t happen again. Sincerely, Team Maggie McFly's
first of all, this place should not exist. the world doesn't need bad food. it definitely doesn't need food that tastes worse than the worst food. all the chefs should be fired asap. Chicken is inedible, somehow the fries are about as bad. if you like the taste of rubber than I highly recommend. they also have a stupid restaurant name: Maggie McFly's. no further explanation needed. please do not support this business they look nice on the outside but will make you beg to be back outside once you taste thefood
Business response:
Hello Weston, We’re sorry to hear that your experience did not meet your expectations. We take pride in offering a wide variety of dishes prepared fresh daily, and it’s unfortunate that the items you tried did not appeal to you. Our team works hard to provide quality food and service, and we stand by the care and effort that goes into every dish we serve. We appreciate all feedback, though we do encourage guests to experience our full menu before passing judgment, as many of our guests consistently enjoy their meals and re... read more
Honestly the worst service. Started with the host! So rude and rolling her eyes, in a dead resturant it took her 5 minutes to even come to the door to seat us. there was 3 of us including an infant. sat us at the biggest booth possible and didn't offer us a high chair. we got our own and the buckles were broken and wouldn't secure. i ordered my kids food with the drinks because they were hungry. i ordered my food a good 15 minutes later and my food came out before there's did. lots of left overs, no boxes offered just the ch... read more
Business response:
Hello Jessica, We’re truly sorry for the disappointing experience you had with us. The service and quality you described fall far short of our standards, and we apologize sincerely for the way you and your family were treated. This is not acceptable, and we want to make it right. Please contact us directly (contact@maggiemcflys.com) when you’re able so we can address your concerns personally and work toward a better resolution. Thank you for bringing this to our attention. Sincerely, Team Maggie McFly's
Oh My God.... Loria at the bar was out of this world amazing!!! Having a bad day, she intuitively got that we needed special care and TLC. She did not even bat an eye when I asked for a shit with a milkshake. She went to the kitchen and brought it out immediately. She is the best and exactly the kind of service we needed today. She should get a huge raise!!
Business response:
Hello Kathy, Thank you so much for sharing this! We’re so happy Loria was able to turn your day around with her exceptional service. She really is a rockstar, and it’s great to hear how she went the extra mile to make your experience special. We’ll be sure to pass along your kind words to her! We can’t wait to have you back! Best, Team Maggie McFly's
I came with my in laws and daughter to celebrate my niece's birthday. Despite having a less than great experience previous I chalked it up to a one off and came in with an open mind. Upon coming into the close to empty restaurant on a Monday night well before closing, my family and I stood at the front desk for a few moments waiting for any staff member to acknowledge us. This nice guy asked if we had been greeted and sat us. Our actual server was not as friendly, didn't introduce herself or even smile. She took our drink an... read more
Business response:
Hello Leah, Thank you for sharing your detailed feedback. We sincerely apologize for the disappointing experience you and your family had, especially during such an important occasion. From the lack of acknowledgment at the entrance to the service and food issues, this falls far short of the standards we strive to uphold. We’ll be addressing the concerns you raised with our team, including improving service attentiveness and ensuring the quality of every dish we serve. It’s clear we missed multiple opportunities to make ... read more
Went to Maggie's tonight and put our name in after trying to call ahead with no answer multiple times only to have the hostess take another party of two before us as we had just waited 20 minutes and they had just arrived and were seated immediately. She then lied to our faces after fumbling around stating they had a reservation which made absolutely no sense as we heard them just walk in for a table and no one answers the phone. Needless to say we will never be back especially after being lied to unbelievable. My time is as... read more
Business response:
Hello Elizabeth, Thank you for bringing this to our attention. We're truly sorry for the frustration and disappointment you and your wife experienced. Situations like this are unacceptable, and we take your concerns seriously. We'll address this with our team immediately to ensure better communication and accountability when seating guests. We value your feedback and would like the opportunity to make this right. If you're open to discussing this further, please reach out to us directly so we can work to regain your trust. ... read more
Great food service and atmosphere, please visit this awesome location they are always half empty, and it's really sad .
Business response:
Hello Brandon, hanks for the kind words! We’re so glad to hear you enjoyed the food, service, and atmosphere. We love creating a great experience for our guests, and we hope more people discover what you’ve enjoyed here. Thanks for spreading the word—we look forward to welcoming you back soon! Best, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,888 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is open now. It will close at 11:00 p.m.