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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
first to start it was my first time on this restaurant the wife wanted to take me and boy first our server was in Lala land when it was time to order my wife order the gluten free pizza with bacon and sausage i order chicken wings with parmesan truffle well let me start by saying i was very disappointed the chicken wings had no flavor second they forgot to put sauce on the pizza and tasted like we where eating pure oil from the bacon then we had to wait like almost half and hour for our server to come back so i can ask for b... read more
Business response:
Hi Stephanie, We're very sorry to hear about your experience at our Southbury location. Please know that we will be in contact with the managers about it. We do hope you come to our restaurant again in the future. Best, Team Maggie McFly's
Taking the FLY in Maggie McFlys a little literally for my tastes. Enjoy this photo of two things we found in our nachos. It's a no for me, dawg!
Business response:
Hello Emily, Please email us at contact@maggiemcflys.com as we are interested in further details about your visit.
I was here on Sunday and your bartender Carissa was taking care of me. I gave Carissa less than 20%, 20% would've been $9 I gave her $5. I was not happy with how Carissa took care of me. There was no where to sit at the bar that was wiped, she had service bar glasses pilling up. Carissa barely acknowledged me when I said thank you. I had dirty glasses left in front of me, and dirty plates left in front me till the last minute. I had to have a manger grab me a box, a check, and to swipe my card. I wrote all this down on the r... read more
Business response:
Hello Kayla, So glad we got the chance to talk and resolve this internally.
Inflation is really hitting them hard i guess. I always get the seafood casserole as its really the best thing on the menu. I was there Saturday night and it was my first visit in about 6 months due to of course, high prices and the fact affordability is in the tank. My order was still $30 but my plate half the size and had half the food. I wont be going back to Maggie's anytime soon. 2 stars for the fact that they still charged me 30 bucks for half the food and didn't think i would notice.
Business response:
Hi Ricky, We apologize your faves were not as amazing as usual! We assure you our portioning has not changed along with still locally sourcing as much product as possible. We hope you give us another chance in the future. Sincerely, The MM Team
okay, so I've run out patience with Maggie's...between March 1 & July 20 it seems they're out of everything I order...Wanted the apple pie a la mode...oops no vanilla ice cream....next time I ordered apple pie ala mode again..oops!...no apple pie....next time I ordered shrimp wrap with soy wrap..,oops! again...no soy wrap....then I ordered a turkey burger...oops!..out of turkey burgers....... going out to lunch should be enjoyable, not annoying....if it's on the menu u should have it...not going back !
Unimpressed compared to the Middlebury location. Food was subpar, old favorites were overcooked and lacking flavor. Service was slow and confused. Still a fan of Maggie's, just not this location.
Business response:
Thank you for the great feedback Allison! We are so glad to have such a loyal guest such as yourself and appreciate you taking your time to leave us a review. We look forward to seeing you in Middlebury in the future!
Everybody knows Maggie's as the place that has the big plane hanging up in the dining room that is supposed to be quirky and fun. It has been quite a few years since I lived in Southbury, but usually Maggie's is the go to place I take my parents out to dinner when I come to visit, but no longer. Seriously, what happened to this place? The food quality and service has gone so insanely downhill that it is barely recognizable. I literally felt sick after the food that I (barely) ate. You would think that if you're about to leav... read more
Business response:
Hi Emily, We apologize for your poor experience at our Southbury location. We have begun a rebranding and invite you to visit one of our newer locations such as Brookfield, we are slowly but surely making renovations and updating our first stores! Sincerely, The MM Team
I've been here a few times since my last review .... And frankly, each time I come here it gets worse and worse ... the food the service it's all gone down hill pretty quickly. I arrived with myself and two kids under two the hostess left me standing waiting for a high chair I ended up having to get them myself. Then when the waitress came she brought me three tall glasses of water which I politely declined (my kids would have spilled, guess she couldn't read the room ) - I ordered the kids chicks nuggets and a chicken sandw... read more
Business response:
Hi Jessica, Thank you for sharing your experience with me. I apologize that your visits have not been consistent. I want my guests to have a great visit each time and I am saddened that this was not the case for you. I will be sure to discuss your feedback with our staff so that we know where improvement and growth needs to be made. I appreciate your constructive criticism and I hope we can do better for you next time.
Need to work on your take out. I was pleasantly surprised with an apology from the manager. At least they took ownership for it.
Business response:
Hi Kevin, We always appreciate hearing your feedback so we’re glad you brought this to our attention. We apologize for the experience you have had at our Southbury location but are relieved to hear the Management team was able to handle the issue accordingly. Takeout has been a long work in progress for us and we certainly are making adjustments as needed. We hope that if you do choose to try us out again, you’ll have a much better experience. We’d love to hear back from you if you do! Best, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,888 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is open now. It will close at 11:00 p.m.