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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Inflation is really hitting them hard i guess. I always get the seafood casserole as its really the best thing on the menu. I was there Saturday night and it was my first visit in about 6 months due to of course, high prices and the fact affordability is in the tank. My order was still $30 but my plate half the size and had half the food. I wont be going back to Maggie's anytime soon. 2 stars for the fact that they still charged me 30 bucks for half the food and didn't think i would notice.
Business response:
Hi Ricky, We apologize your faves were not as amazing as usual! We assure you our portioning has not changed along with still locally sourcing as much product as possible. We hope you give us another chance in the future. Sincerely, The MM Team
okay, so I've run out patience with Maggie's...between March 1 & July 20 it seems they're out of everything I order...Wanted the apple pie a la mode...oops no vanilla ice cream....next time I ordered apple pie ala mode again..oops!...no apple pie....next time I ordered shrimp wrap with soy wrap..,oops! again...no soy wrap....then I ordered a turkey burger...oops!..out of turkey burgers....... going out to lunch should be enjoyable, not annoying....if it's on the menu u should have it...not going back !
Unimpressed compared to the Middlebury location. Food was subpar, old favorites were overcooked and lacking flavor. Service was slow and confused. Still a fan of Maggie's, just not this location.
Business response:
Thank you for the great feedback Allison! We are so glad to have such a loyal guest such as yourself and appreciate you taking your time to leave us a review. We look forward to seeing you in Middlebury in the future!
Everybody knows Maggie's as the place that has the big plane hanging up in the dining room that is supposed to be quirky and fun. It has been quite a few years since I lived in Southbury, but usually Maggie's is the go to place I take my parents out to dinner when I come to visit, but no longer. Seriously, what happened to this place? The food quality and service has gone so insanely downhill that it is barely recognizable. I literally felt sick after the food that I (barely) ate. You would think that if you're about to leav... read more
Business response:
Hi Emily, We apologize for your poor experience at our Southbury location. We have begun a rebranding and invite you to visit one of our newer locations such as Brookfield, we are slowly but surely making renovations and updating our first stores! Sincerely, The MM Team
I've been here a few times since my last review .... And frankly, each time I come here it gets worse and worse ... the food the service it's all gone down hill pretty quickly. I arrived with myself and two kids under two the hostess left me standing waiting for a high chair I ended up having to get them myself. Then when the waitress came she brought me three tall glasses of water which I politely declined (my kids would have spilled, guess she couldn't read the room ) - I ordered the kids chicks nuggets and a chicken sandw... read more
Business response:
Hi Jessica, Thank you for sharing your experience with me. I apologize that your visits have not been consistent. I want my guests to have a great visit each time and I am saddened that this was not the case for you. I will be sure to discuss your feedback with our staff so that we know where improvement and growth needs to be made. I appreciate your constructive criticism and I hope we can do better for you next time.
Need to work on your take out. I was pleasantly surprised with an apology from the manager. At least they took ownership for it.
Business response:
Hi Kevin, We always appreciate hearing your feedback so we’re glad you brought this to our attention. We apologize for the experience you have had at our Southbury location but are relieved to hear the Management team was able to handle the issue accordingly. Takeout has been a long work in progress for us and we certainly are making adjustments as needed. We hope that if you do choose to try us out again, you’ll have a much better experience. We’d love to hear back from you if you do! Best, Team Maggie McFly's
I'm telling you now this place on Friday's is terrible don't go to this place on a Friday or weekend Bc the service is dog water. I waited 35 minutes for just a drink and didn't get my food for an hour and 15 minutes. Just ridiculous the service they have for the weekends not recommend this place for a fun time with family
Business response:
Hello William, We are very disappointed to hear about the very long wait for drinks and food! This, along with the poor customer service, is unacceptable. We will notify our Southbury Management Team about these issues to address them. Best, Team Maggie McFly's
There were two recent occasions Feb 23 & March 31. Feb 23,2022 the service was horrendous. We waited 45 minutes for our drinks, not only was the wait long the drinks were all made incorrectly. After two attempts to have drinks corrected we finally changed the order to wine. At this point the manager was involved who was very rude to us and poured the wine in a manner that it splashed onto the table. No apology just rude behavior. March 31, 2022 service was better, until the check came. My bill was $24 , I gave the waitress ... read more
Business response:
Hello Kim, We are very sorry for the extremely poor customer service during your two previous visits! These are not at all the standards we hold ourselves to at Maggie McFly's. Customer service is our top priority. We will be sure to discuss all of these issues with the Management Team and the servers to make sure they are always giving the customer change. No employees should be assuming anything! We will work to swiftly resolve each of these issues. Thank you for letting us know about them. Sincerely, Team Maggie McFly'... read more
Oh Maggie's.... What on earth happened today. I was really craving a giant salad and decided to order from you. I ordered the Boston salad which cost a whopping $22.48. I added in my protein of grilled chicken asked asked it be subbed for crispy chicken. I then also paid for chicken fingers and asked they be chopped into the salad as well. (Reminder : I wanted a legit giant salad!!) I then ordered multiple dressings which I paid for. A side of deviled eggs and your creamy cauliflower. Sad to say when this arrived I actually ... read more
Business response:
Hello Sarah, We are very sorry for the poor quality of your salad! This is not at all the standards we hold ourselves to at Maggie McFly's! The presentation of the salad should have been much better, the quantity should have been very generous, and the directions you provided should have been followed. It is unacceptable that this is what happened... We will make sure our Southbury Kitchen Manager addresses all of these issues. It will not happen again. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,628 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is closed now. It will open at 11:30 a.m.