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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I called and asked if they took reservations for large groups. I was told, "yes." I made a reservation, a week + in advance, for 12 people for a Saturday night at 6pm. When we got there, we were told there were no tables available for our party. I explained that we had a reservation, so there would be space for us. We were told that it would be maybe a 30-35 minute wait. While we were waiting, another party of approx. 6 people came in with a reservation. They were told the same thing. They had called an hour earlier to make ... read more
Business response:
Hello Joanne, We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. It's disheartening to hear about the miscommunication regarding your reservation, and we understand the importance of having a seamless dining experience, especially for a special occasion with a large group. To clarify, we typically do not accept reservations unless the party is of a larger size. We do however, have priority seating if you call in advance on the day of your visit your name will be moved to t... read more
Sad to say this was the worst food I have had at a restaurant. I ordered fish & chips. The pieces of fish were hot but tasteless, sitting on a bed of cold greasy fries. The friendly waiter promptly brought a fresh order of fries, but the temp was only half the problem: the flavor was of old grease. My friend had the roast beef, but it was not to his liking either (I was embarrassed because I had suggested trying this place.) We had two entrees and water to drink; check was just shy of $50 with tip. Paid the bill and went to ... read more
Business response:
Hello Clay, We are sorry that you were not able to enjoy your meal! Please accept our apologies for the subpar quality of the food you received, especially the fish & chips and roast beef. Your feedback is extremely valuable to us as it allows us to address and rectify these issues promptly. We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. Your experience does not reflect the quality and standards we strive to maintain, and we are committed t... read more
second time tonight we walked in here and no service !!! we walked out again .. horrible when bartender playing with tv and other girl drinking her drink and we just sit there like we're not there
Business response:
Hello Tammy, Please accept our sincere apologies for the lack of attention and service you received. Your feedback is deeply concerning, and it's clear that we failed to meet your expectations and provide the level of service we strive for. Thank you for bringing this to our attention. Your satisfaction is important to us, and we hope to have the opportunity to provide you with the positive experience that reflects our true standards. Sincerely, Team Maggie McFly's
I used to go to this location. The manager was rude and the food was cold and under cooked. I will not be going to this location. the Maggie's in Brookfield has great atmosphere and the food always comes out right. in my opinion stay away from the Southbury location. Dean
When the best you can say is "you probably won't die after eating here", then you know you've made a mistake. This might be the worst lunch out I've had in a while. Maybe ever. I can't think of one that's worse. We can start with the parking lot. It was Saturday at noon and it was empty. I should have taken my cues from that to begin with. Second, this location looks like it was formerly an office building so double weird. We go in and no one is at the hostess stand and its several minutes before someone arrives. ... read more
Business response:
Hello Chris, We're sincerely sorry to hear about your disappointing experience at our restaurant. Please accept our apologies for the multitude of issues you encountered during your visit. Your feedback is extremely valuable to us as it helps us recognize areas that need immediate attention and improvement. First and foremost, we want to express our deepest regret for the condition of the table and the delay in service you encountered. It's unacceptable that your table was not properly cleaned, and we completely understand... read more
I'll give 2 stars only because our waiter was excellent. Unfortunately Maggie's just isn't what it used to be. My French onion soup tasted like I was just eating brown water. Food was bland all together. Very disappointing. I was told by our waiter there's nothing to do about the food because nobody in the kitchen speaks English. Won't be long before this chain fizzles out. Which is sad because Maggie's used to be great!
Business response:
Hi, Samantha. Thank you for the feedback. We will discuss the issues you've mentioned above with the staff and management teams to continue to ensure each guests' experience is great. One of the great things that set us apart from a chain restaurant, is that we use locally sourced, fresh ingredients in our dishes. Not only bringing our guests the best ingredients out there but also supporting our local community. We hope to see you again soon!
Went last night after a movie. Should have known something was up because usually a Maggie's on a Saturday is a wait. Ordered wine-There we're pieces of cork floating at the top. Asked for 2 plates to share a salad. One plate was just "washed" but still had food on it. Ordered a pasta dish and asked for no bacon. The meal came after everything else because they did add bacon and the server took it back. Ordered a shrimp and chicken dish but asked for no chicken. There was more chicken in the dish than shrimp. Told the s... read more
Business response:
Hello Amy, We would like to apologize for the poor service you received! Customer service is always our top priority. We strive to fix these problems quickly and adequately. Would you mind sending us an email at contact@maggiemcflys.com so we can make this right for you? . We appreciate you bringing this to our attention and hope to hear from you soon. Sincerely, Team Maggie McFly's
food was good. service was below average. nah. appetizer came out before drinks and took and hour to get the check after the food.
Business response:
Hello Talia, We're sorry to hear about your experience. We appreciate you reaching out and we're sorry to learn that our customer service has fallen short of the level you deserve. We do hope you'll give us another chance in the future. Sincerely, Team Maggie McFly's
My wife and I stopped by for a meal and a cocktail.Kerry was a our waitress and took our drink order. I ordered a bottle of beer and my wife had a glass of wine. It took a long time for her to bring our drinks. When she finally delivered the drinks, she appoliged about the wait and said the bartender must of been busy. While she was taking our order, her cellphone rang. I would thing the management would make sure that all the phones are on silent. I ordered the fettuccini alfredo and my wife had the ruben. The pasta came in... read more
Business response:
Hello Lou, We're so sorry to learn of your experience at our Southbury location. We take great pride in our extensive menu and assure you this is not our standard. We will be investigating that issue to identify where any miscommunication occurred. We strive to fix these problems quickly and adequately. Customer service has always been our top priority at Maggie McFly's! Again, we're sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com? Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,628 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is closed now. It will open at 11:30 a.m.