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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Hostess seated me and my wife with a 2 year old baby then Wait for 15 minutes after seated for a waiter/ waitress to recognize that we were here . Service is not up to par and would not recommend with a baby . It definitely doesn't cater to people with children.
Business response:
Hello! Thank you for reaching out to us. We're so sorry to hear that the service was not up to standard during your most recent visit. Would you be able to let us know who your server was so we can make sure that we address it with the team? Whether the host did not communicate properly to the server that you were seated or if the server did not see you, we would like to find out what happened. We sincerely apologize for the issues you experienced and we hope to hear from you soon. We do hope you will give us another try as... read more
For the past 5 years two friends have taken me to bar side at Maggies for drink and appetizers. We always take a circular booth, same one every year. This time was told we cannot sit there since there was only three of us. So we took another booth. When we left, both circular booths had only three people. Also, we were there for happy hour. Did not know that happy hour was ONLY for the people that sit at the bar stools. Since there are only about 15 stools that means happy hour is only for a small group of people... read more
Business response:
Hello Carole, We're so sorry to hear of your experience at our Southbury location. You are absolutely right when you say that you should have received happy hour specials. Please know we will be in contact with our team to review what happened and ensure all guests are being served and treated properly. As an apology, we would love to send you a gift card for all of your inconveniences... please send an email with your address to contact@maggiemcflys.com so we can send that to you! Sincerely, Team Maggie McFly's
How is this place still in business? Terrible food terrible service, subpar cleanliness.
Business response:
Hello Mark, We appreciate your feedback! We are sorry that you were not able to enjoy your meal! We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! We will be contacting our management team to make sure that our staff is properly attending to all of our guests and delivering top-notch customer service. We apologize for all of your inconveniences and we hope you will give us another chance. Sincerely, Team Maggie McFly's
The food was fine, but took forever to come out. My dad's alcoholic drink took 30 minutes, and our appetizers took over an hour to come out. And then our meals came out immediately after before we even had a chance to finish our appetizers. We were also there for mine and my mother's birthday, and we said MULTIPLE times we didn't want people to sing to us. And when my mom's dessert came out? We got singing. If you go against the PERSON WHO'S BIRTHDAY IT IS WISHES you're an asshole. Never coming here again.
Business response:
Hello Christine, Thank you for reaching out to us. We're so sorry to hear that the service was not up to standard during your most recent visit. Would you be able to let us know who your server was so we can make sure that we address it with the team? We're sorry you were not able to enjoy your meal and do hope you will give us another chance in the future. Sincerely, Team Maggie McFly's
Been waiting for over 25 minutes and not one server ever came over. No drinks no hello nothing. Awful service
Wow... second horrible experience here. Sat at the bar for an hour and half after ordering. Watching people come, sit, eat, & leave. Can't get the 2 bartenders attention much. Noticed the receipt had the wrong order on it & brought it to their attention. Obviously forgot to place our order bc shortly after she said it'll come soon. Didn't have that amount of time to eat on a busy day off so we left. Dirty dishes sitting on most of the tables & a lot of annoyed faces around the restaurant waiting for food. It's a shame becaus... read more
Business response:
Hi M. G. We appreciate you bringing this to our attention and we're so sorry to learn this was your experience with us. We will be informing our Management Team of this issue so they can make sure all of our guests are greeted and served by one of our staff members in a timely fashion! We hope you are willing to give us another try at one of our other locations. Sincerely, Team Maggie McFly's
first to start it was my first time on this restaurant the wife wanted to take me and boy first our server was in Lala land when it was time to order my wife order the gluten free pizza with bacon and sausage i order chicken wings with parmesan truffle well let me start by saying i was very disappointed the chicken wings had no flavor second they forgot to put sauce on the pizza and tasted like we where eating pure oil from the bacon then we had to wait like almost half and hour for our server to come back so i can ask for b... read more
Business response:
Hi Stephanie, We're very sorry to hear about your experience at our Southbury location. Please know that we will be in contact with the managers about it. We do hope you come to our restaurant again in the future. Best, Team Maggie McFly's
Taking the FLY in Maggie McFlys a little literally for my tastes. Enjoy this photo of two things we found in our nachos. It's a no for me, dawg!
Business response:
Hello Emily, Please email us at contact@maggiemcflys.com as we are interested in further details about your visit.
I was here on Sunday and your bartender Carissa was taking care of me. I gave Carissa less than 20%, 20% would've been $9 I gave her $5. I was not happy with how Carissa took care of me. There was no where to sit at the bar that was wiped, she had service bar glasses pilling up. Carissa barely acknowledged me when I said thank you. I had dirty glasses left in front of me, and dirty plates left in front me till the last minute. I had to have a manger grab me a box, a check, and to swipe my card. I wrote all this down on the r... read more
Business response:
Hello Kayla, So glad we got the chance to talk and resolve this internally.
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,628 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is closed now. It will open at 11:30 a.m.