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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I'm telling you now this place on Friday's is terrible don't go to this place on a Friday or weekend Bc the service is dog water. I waited 35 minutes for just a drink and didn't get my food for an hour and 15 minutes. Just ridiculous the service they have for the weekends not recommend this place for a fun time with family
Business response:
Hello William, We are very disappointed to hear about the very long wait for drinks and food! This, along with the poor customer service, is unacceptable. We will notify our Southbury Management Team about these issues to address them. Best, Team Maggie McFly's
There were two recent occasions Feb 23 & March 31. Feb 23,2022 the service was horrendous. We waited 45 minutes for our drinks, not only was the wait long the drinks were all made incorrectly. After two attempts to have drinks corrected we finally changed the order to wine. At this point the manager was involved who was very rude to us and poured the wine in a manner that it splashed onto the table. No apology just rude behavior. March 31, 2022 service was better, until the check came. My bill was $24 , I gave the waitress ... read more
Business response:
Hello Kim, We are very sorry for the extremely poor customer service during your two previous visits! These are not at all the standards we hold ourselves to at Maggie McFly's. Customer service is our top priority. We will be sure to discuss all of these issues with the Management Team and the servers to make sure they are always giving the customer change. No employees should be assuming anything! We will work to swiftly resolve each of these issues. Thank you for letting us know about them. Sincerely, Team Maggie McFly'... read more
Oh Maggie's.... What on earth happened today. I was really craving a giant salad and decided to order from you. I ordered the Boston salad which cost a whopping $22.48. I added in my protein of grilled chicken asked asked it be subbed for crispy chicken. I then also paid for chicken fingers and asked they be chopped into the salad as well. (Reminder : I wanted a legit giant salad!!) I then ordered multiple dressings which I paid for. A side of deviled eggs and your creamy cauliflower. Sad to say when this arrived I actually ... read more
Business response:
Hello Sarah, We are very sorry for the poor quality of your salad! This is not at all the standards we hold ourselves to at Maggie McFly's! The presentation of the salad should have been much better, the quantity should have been very generous, and the directions you provided should have been followed. It is unacceptable that this is what happened... We will make sure our Southbury Kitchen Manager addresses all of these issues. It will not happen again. Sincerely, Team Maggie McFly's
I come to Maggie mcflys bc of the huge menu and everyone will find something that they like. I usually visit the Brookfield location and love it. The dining room at this location is loud and you can hear all the dishes and utensils being tossed around in the kitchen, and the awkward huge round booths are uncomfortable. Regular booths or tables would have been better. I came for my moms birthday party and wanted to treat her to anything she wanted and we were hungry for apps. They took a while to come out, but we were ok with... read more
Business response:
Hello Lauren, We are very sorry for the inconvenience with the noises coming from the kitchen and the lack of time to enjoy your appetizers before your meals came out! There should always be ample time for you to snack on your appetizers before the entrees are served to prevent them from getting cold. The Barbie's Dreamhouse martini should be served as listed on the menu. We will discuss this with our Southbury Management Team to address these issues for the future. We hope that you will still keep us in mind for the futu... read more
Went there tonight. Not busy at all. Sat us way in the back of the restaurant and we sat there for a good 15 minutes without any acknowledgement by the waitress. Not even water at the table. We walked and and told the hostess who said ok. Without a care In the world! COVID has really screwed up the service industry. Yet another restaurant to scratch off our list!
Business response:
Hello Sandy, We are extremely sorry for this lapse in customer service. This is completely unacceptable and will be addressed immediately! No customer should ever be waiting more than a minute or two to be acknowledged. This will not happen again! Thank you for bringing this to our attention. All the Best, Team Maggie McFly's
Gave an extra star over 1 because Maggie's is usually good but an exceptionally (almost comically) bad experience made this a 2 star. Sitting for about 15 minutes before a 16yr old (she told us) asked for our drinks and couldnt remember so got a piece of loose leaf paper, put it on our table and wrote down our drink order. Not her fault, but managements for putting her front of house. Another 10 minutes after that, our order was taken where the waitress clearly didnt know the menu and needed each item pointed out to her. An... read more
If you don't have enough help, you're better off closing , rather than apologizing to each table for the poor service. Also, 10 minutes after ordering being told the item you ordered was not available. Person taking drink order could not remember the order. She had to get someone else who had pen and paper to write it down. Played a fun game outside side on the deck... server would come out with food and a dazed look. Rather than asking each table if the food was their's, customers would yell out what they ordered. Oh yeah.... read more
Business response:
Hello Tim, We are very sorry that this was your experience at our Southbury location! We are working very hard to ensure that all of our restaurants are properly staffed. We appreciate all of our patience during this difficult staffing time! We will go over the issues you brought to our attention with our staff. Sincerely, Team Maggie McFly's
Slow service, food is repetitively the same, drinks are inconsistent and bartender was rude on more than one occasion
Business response:
Hello Karen, We are sorry about the rude, slow service. This is unacceptable to hear! We will have a discussion with our entire team and make sure this does not happen again! Regards, Team Maggie McFly's
Well as I stood at the bar to pick up my take out for 25 min. Totaling 45 min for order to come out. COLD I made a few observations. Zero masks on ppl working there. Bartender picked up dirty glasses from one end of bar , placed them down on a Mat to later be washed. BY HAND and proceeds over to make a new drink for a new patron. Never washed hands. Placed hands on rims of dirty and of clean glass. It says clearly in their web site workers wear masks. Well not true at all.
Business response:
Hello Bobbi, We apologize for the poor experience during your last visit. We have discussed what happened with our Southbury Management Team and will make the necessary changes accordingly! Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,888 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is open now. It will close at 11:00 p.m.