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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I come to Maggie mcflys bc of the huge menu and everyone will find something that they like. I usually visit the Brookfield location and love it. The dining room at this location is loud and you can hear all the dishes and utensils being tossed around in the kitchen, and the awkward huge round booths are uncomfortable. Regular booths or tables would have been better. I came for my moms birthday party and wanted to treat her to anything she wanted and we were hungry for apps. They took a while to come out, but we were ok with... read more
Business response:
Hello Lauren, We are very sorry for the inconvenience with the noises coming from the kitchen and the lack of time to enjoy your appetizers before your meals came out! There should always be ample time for you to snack on your appetizers before the entrees are served to prevent them from getting cold. The Barbie's Dreamhouse martini should be served as listed on the menu. We will discuss this with our Southbury Management Team to address these issues for the future. We hope that you will still keep us in mind for the futu... read more
Went there tonight. Not busy at all. Sat us way in the back of the restaurant and we sat there for a good 15 minutes without any acknowledgement by the waitress. Not even water at the table. We walked and and told the hostess who said ok. Without a care In the world! COVID has really screwed up the service industry. Yet another restaurant to scratch off our list!
Business response:
Hello Sandy, We are extremely sorry for this lapse in customer service. This is completely unacceptable and will be addressed immediately! No customer should ever be waiting more than a minute or two to be acknowledged. This will not happen again! Thank you for bringing this to our attention. All the Best, Team Maggie McFly's
Gave an extra star over 1 because Maggie's is usually good but an exceptionally (almost comically) bad experience made this a 2 star. Sitting for about 15 minutes before a 16yr old (she told us) asked for our drinks and couldnt remember so got a piece of loose leaf paper, put it on our table and wrote down our drink order. Not her fault, but managements for putting her front of house. Another 10 minutes after that, our order was taken where the waitress clearly didnt know the menu and needed each item pointed out to her. An... read more
If you don't have enough help, you're better off closing , rather than apologizing to each table for the poor service. Also, 10 minutes after ordering being told the item you ordered was not available. Person taking drink order could not remember the order. She had to get someone else who had pen and paper to write it down. Played a fun game outside side on the deck... server would come out with food and a dazed look. Rather than asking each table if the food was their's, customers would yell out what they ordered. Oh yeah.... read more
Business response:
Hello Tim, We are very sorry that this was your experience at our Southbury location! We are working very hard to ensure that all of our restaurants are properly staffed. We appreciate all of our patience during this difficult staffing time! We will go over the issues you brought to our attention with our staff. Sincerely, Team Maggie McFly's
Slow service, food is repetitively the same, drinks are inconsistent and bartender was rude on more than one occasion
Business response:
Hello Karen, We are sorry about the rude, slow service. This is unacceptable to hear! We will have a discussion with our entire team and make sure this does not happen again! Regards, Team Maggie McFly's
Well as I stood at the bar to pick up my take out for 25 min. Totaling 45 min for order to come out. COLD I made a few observations. Zero masks on ppl working there. Bartender picked up dirty glasses from one end of bar , placed them down on a Mat to later be washed. BY HAND and proceeds over to make a new drink for a new patron. Never washed hands. Placed hands on rims of dirty and of clean glass. It says clearly in their web site workers wear masks. Well not true at all.
Business response:
Hello Bobbi, We apologize for the poor experience during your last visit. We have discussed what happened with our Southbury Management Team and will make the necessary changes accordingly! Sincerely, Team Maggie McFly's
Stopped in for lunch On a drive down I-84. Decided to sit at the bar. My first impression was in the restroom where there was no lock on the stall door. Our server/bartender was very sweet but we ordered 2 beers and nachos and it took about 30 minutes for the nachos to come out. They were chips and cheese melted on top. Nothing fancy, nothing special! It should not take that long for an app to show up and the restaurant was not crowded. Things were dirty, like the happy hour info in plexiglass didn't look like it was e... read more
Business response:
Hello Lydia, We are sincerely sorry for the issues you had with your visit. We will look into what happened with the bathroom stall lock and fix that as soon as possible. Furthermore, the nachos definitely should not have taken that long and should have included scallions, tomatoes, refried beans, and black olives as well! We will make sure to take care of these issues that you brought to our attention. Best regards, Team Maggie McFly's
We came here to get some food on the run. I have two little kids and they wanted pizza. We sat down and they took our drink order and ask if we wanted food. We were still Deciding. She came back and we ordered. We were then told items they were not doing. They should have said what they were not doing before they took any order. It took awhile for us to receive our order and wasn't asked if we wanted more drinks while the waitress passed us by a few times. As we watched 6 other staff members just laugh and giggle in a corner... read more
Business response:
Hello Michael, We apologize for the items that you ordered which were out of stock and the lack of good customer service from our Team. We will make sure to address this issue with our staff. All the Best, Team Maggie McFly's
I've been to this Maggie's location a bunch of times in the past but I was extremely unhappy with my experience this time. I placed a pickup order and showed up on time. I was told "your order will be out in 5-10 minutes" several times for the next 40 minutes. I told them I couldn't wait around and the order was already late, but no attempt on their side to speed it along. I had to leave without even getting my food even though they already charged me for it.
Business response:
Hello Arber, We are very sorry for this issue with your takeout order in Southbury! It is unacceptable that you had such a long wait and were not compensated for the food you did not receive. Please email us (contact@maggiemcflys.com) with a good name and mailing address to send a Gift Card to. We hope your next experience is much better! All the Best, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,628 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is closed now. It will open at 11:30 a.m.