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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Usually enjoy a quick midday luncheon at Maggie's. Found today's service to be well below par. Requested onespecific sandwich. Waited forever (thirty minutes) only to receive the wrong sandwich. Then waited another twenty to get my original request. The manager came out to apologize and took ten percent or $4.50 off of tab to compensate! Will not be going back there too soon!!!
Business response:
Hello Margaret, We are sorry to hear that your lunch experience this time was not as positive as some previous visits! Our apologies that the service was not prompt or satisfactory! We do hope you will give us another chance, and we will be reaching out to our team to ensure that customer service is being prioritized. Furthermore, we will take whatever steps necessary to ensure that customers orders are being properly processed from the moment the order is taken to when it is received. -Team Maggie McFly's
Been there a few times with my family, they used to be much better. Ordered takeout/delivery twice. Both times were orders of over $100z first time, they sent a cold beef with NO side, literally just the beef. Second time, we ordered 2 hamburguers they only sent 1, food was extremely cold and fries mushy. I called them for a refund and they told me I have to call the third party delivery service to get a refund for the order. Called them, told them and they said they had to go through Maggie Mcflys first and then would get... read more
Unsatisfactory, poor customer service. I will never support any Maggie McFly's. Pretty bad timing to practice poor customer service, many restaurants are impacted greatly due to the pandemic. Revenue will be decreased drastically this year!
Business response:
Hi C S, we apologize about your experience, however our Southbury location has been temporarily closed for the past month. If this occurred at a different location or if you would like to speak with us further, please email contact@maggiemcflys.com.
We have always enjoyed Maggie McFlys, but this location did not compare to others we have been to before. Seated right away and order taken quickly. Service was good. The food however was not. I got a French dip with truffle fries. The au jus that came with it tasted bad. The fries had too much Parmesan cheese. My son ordered the steak medillions from the kids menu and asked for medium rare. It was very well done. We sent it back and it came back medium rare, but burnt on the outside. Others in our party had burgers and ... read more
Business response:
Hi Jennifer, I'm so sorry to hear that the food was not up to standard during your visit. I will certainly address this with the team to make sure that we are only providing the best quality. I apologize that we did not deliver the quality that you have come to expect from us. I can assure you that I will address this appropriately. I appreciate your feedback and hope that we might have a chance to restore your confidence in us.
Huge menu, nice staff but nothing exciting about the food at all. Haven't eaten there many times & always disappointed.
Business response:
Hi Martha, I'm sorry to hear that we were not able to provide you with a great experience. We always aim to provide delicious food and excellent service, so I am very disappointed to know that you have not enjoyed your meals. I do hope that you were able to speak to a member of our staff about the issues that you had with your meals so they could address it. We are always eager to receive feedback to make sure that our guests are enjoying the dishes and the service that is provided. Please feel free to let us know in the fut... read more
Such slow takeout service on a Weds night! Still waiting and it's been over one hour. I hope they get the order right after all this. UPDATE - they did give me a $15 gift card and apologized.
Business response:
Hi Kristina, We apologize that you had a long wait for your takeout and we understand why that would be frustrating for you. We do make all of our food from scratch and it can take a bit longer to prepare. That being said, it is difficult to time the end of your meal and preparing a takeout order, if I'm understanding what you are referring to. I do hope that you were able to let a member of our team know about your dissatisfaction with your visit, as we always want to make sure we do whatever we can to provide a pleasant vi... read more
This is, without a doubt, the worse service we have had at a restaurant in the last 25 years. And 25 years is SAYING something. 45 minutes to the first appetizer. 55 minutes to the main courses. Except.....they brought my son's burger 20 minutes before the appetizers. Then our main courses 30 minutes later. Except they forgot mine until I asked fir it. The manager was very nice and tried to help. But the server rarely stopped by. The Middlebury one is great. This was horrendous!
Business response:
Hi Truxtun, I completely understand your frustration with the disorganization that happened during your visit. Like Whitney explained yesterday, we did have a new server who was confused by entering your order. This caused quite a few issues and we made sure to take off anything that came out late or incorrectly for you. We have taken the necessary steps to make sure this does not happen again. We understand that we fell short this time and sincerely apologize for the poor experience.
The food was great and the service spectacular but what ruined was the constant sighting and encounters with insects.
Business response:
Hi Connor, I apologize that this caused your experience to be hindered. Unfortunately, with the patio door in the summer and spring, it can let some unwelcome visitors in with it when opened. We have taken every precaution possible to make sure that we are doing everything in our power to prevent this from happening and I cannot apologize enough that it ruined an otherwise good experience.
Tried to stop for lunch today. Was supposed to be open 11:30, we arrived about 11:40 and door was locked. We were about to get back in car but they opened so we decided to give it a try. Asked for seating preference and requested booth. Sat way in back of restaurant. Menu looked good. After 15 min of sitting in the back of the empty restaurant with not even a greeting of a server we decided to give up and leave. There wasn't even anyone at the host station to tell we were leaving. We did pass a table seated closer to... read more
Business response:
Hi Kevin, I'm so sorry you were unable to dine with us. I can assure you that we would never ignore you purposely and I sincerely apologize for the miscommunication on our end. I hope you would be willing to provide us another opportunity to provide a more fulfilling experience and it would be my pleasure to buy your next lunch or dinner.
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,628 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is closed now. It will open at 11:30 a.m.