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Maggie McFly's | Virginia Beach
- Restaurants
- Virginia Beach, VA
About this business
Location details
701 Lynnhaven Parkway #1046, #1046, Virginia Beach, VA, 23452, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Waitress looked like she should have been working in the kitchen. After bringing food, didn't check on us once even after walking by several times. No refills on drinks (water and tea). Watched her and the manager (lunch time) sit at the bar playing on their phones. I have been to this location numerous times over the years and this is the worst it's been.
Business response:
Hello Tami, We always appreciate hearing your feedback so we’re glad you brought this to our attention. We sincerely apologize for the experiences you have had at our Virginia Beach location. This type of behavior absolutely does not reflect how we pride ourselves as a company. Please know we will be reaching out to all of our team members and managers to ensure they are properly greeting and serving all guests that enter our establishment. We do hope you will give us another try as we would love a chance to change your v... read more
Food was horrible. When I got my food it was terribly cold, as well as the chicken looks uncooked very very uncooked waitress did not care in the world about the well-being of the food. Not to mention the food was very disappointing as well over priced for the quality of the food. It was just over all a disappointment for a date night with me and my wife. And if I could put 0/10 I would .!!! Allison the waiter was extremely rude even before we order our food...
Business response:
Hi Kabrina, We're terribly sorry to learn of your experience at our Virginia Beach location! It absolutely does not reflect how we pride ourselves as a company. We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. We will be contacting our management team to make sure that our staff is properly attending to all of our guests and delivering top-notch customer service. We apologize for all of your inconveniences and we hope you will give us another... read more
This may have literally been the worst restaurant experience I have had in a long time. Let's start out with the service. I'm not sure if our server was just really new and didn't really understand her job but it was clear she was lost. First it took forever to get anything. I think she only came by our table maybe 3 times. My husband ordered a drink that he didn't get until long after the food came out. My son never got his drink or food. Trish attempted to tell us his food went to another table, and they were remaking it b... read more
Business response:
Hello Kathleen, We sincerely apologize for your experience and are disappointed to hear your first impression was not a great one. Customer service is always our top priority! We will be informing our Management Team of this issue so they can make sure all of our guests are greeted and served by one of our staff members in a timely fashion. If you could elaborate a little bit more on what went wrong, we want to be able to look into whatever issues arose during your last visit. Please email us: contact@maggiemcflys.com if yo... read more
If I could give this place a no star rating I would. One of the worst experiences I've had. We took our mother to Maggie McFly's for Mother's Day dinner on Saturday to beat the crowds. We were having a pleasant time or so we thought. Our waiter Brandon seem to be a little irritated at the fact that we had to ask for water a few times. This is just because he took our mother's empty glass and forgot to bring her a new glass of water. We didn't think much of it. Things happen. However, when it came time to pay for our tickets,... read more
I don't know if something changed, because the first time I went here the food and service were amazing. But then I went back for takeout one day and it was AWFUL! I ordered a caesar salad (which came with house made caesar dressing the first time) and got a container of wilted lettuce and RANCH dressing! Then I came back to dine in, thinking maybe it's just takeout that they aren't good with. But nope... service and food were awful. Our order was messed up (no sauce on my burger, no vegetables in my friend's pasta dish) and... read more
Business response:
Hi Sierra, We're sincerely sorry to learn of your experience at our Virginia Beach location. We do hope you were able to speak to one of our team members so they could perhaps remake it for you or get you something else to eat. We strive to ensure our guests can enjoy their meals so we appreciate you brining this to our attention. Please know we have reached out to out kitchen staff to ensure this does not happen again. We do hope you will give us another chance in the future as we'd love the opportunity to change your min... read more
We had lunch here today and the service was really slow. We were seated around 1:20pm and no one asked for our drinks or order until 1:40pm. Since it was a long wait we were already decided on what to order for food as well. We waited again for another 20 min to get our drinks and 30 min for the food. I wouldn't mind if the restaurant was really busy but it was not! Our server is really slow and looks very unhappy with what he was doing. Our food came and yes, the portions were big but it's nothing special. We ordered Nacho... read more
Business response:
Hello Criselda, We would like to sincerely apologize for the troubles you experienced during your visit with your party on Sunday. Food and Drinks should never have taken that long to get to a table. Our policy at Maggie McFly's is to greet all tables that enter our establishment promptly or at least touch in frequently. It is completely unacceptable for any of our staff members to treat our guests with such poor taste. We will be informing our Management Team of this issue so they can make sure all of our guests are greete... read more
Just don't go here. Ignored, talked down to, order wrong, anything you can think of. We'd been waiting on drinks for about 20 minutes so I figured I'd go to the bar and at least get some waters. The bartender looked at me and pointed and said "there's your waters." Went back and sat down. Three minutes later had to go back, our waters were just sitting on a tray on an empty table. At the end of the nightmare had to still walk up to the bar to pay. Even after an entree and several drinks were removed it was $196. Go to Cooper... read more
Business response:
Hello Brad, We are extremely sorry that you were treated with such poor service the entire time you were there. It is completely unacceptable for any of our staff members to treat our guests with such poor taste. We will be informing our Management Team of this issue so they can make sure that our staff is properly attending to all of our guests and delivering top-notch customer service. Would you mind sending an email to contact@maggiemcflys.com so we can investigate this issue further? Sincerely, Team Maggie McFly's
Food was bland to tasteless and the music was too loud. Dinner for two cost almost $70. Too expensive for what you get.
Business response:
Hi Ron, We're so sorry to hear your experience with us wasn't a good one. We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! We strive to make sure our guests can enjoy their food, and if something goes wrong we always want to fix it! Sincerely, Team Maggie McFly's
Service is absolutely terrible. It's unfortunate the food is actually good for service to be so bad. I will never come back and would not recommend to anyone.
Business response:
Hello Akasha, We're disappointed to hear your opinion of us is not a great one. We're sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Virginia Beach
How is Maggie McFly's | Virginia Beach rated?
Maggie McFly's | Virginia Beach has a 4.1 star rating with 4,252 reviews.
When is Maggie McFly's | Virginia Beach open?
Maggie McFly's | Virginia Beach is open now. It will close tomorrow at 12:00 a.m.