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Maggie McFly's | Virginia Beach
- Restaurants
- Virginia Beach, VA
About this business
Location details
701 Lynnhaven Parkway #1046, #1046, Virginia Beach, VA, 23452, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I have come here two times in the past. Once two months ago and once today. The first time the service wasn't bad, though not particularly the best. The server only seemed to come to our table when we first ordered our drinks and meals, and then when it was time to pay our check. This last time was absolutely horrid. We were sat by a hostess and left for 15 minutes in a near empty building without even a greeting from a waiter. I wanted to give the place a second shot and was disappointed.
I have frequently visited Maggie McFly's and I have always enjoyed the food and the atmosphere. My last visit completely missed the mark. Our waiter was not attentive at all to the point where we had to ask other employees for simple things such as utensils. As for the food, I ordered the seafood casserole. It tasted so bland and barely had any seafood in it. The scallops were disgusting! I'm not sure if they have new cooks but I won't be returning back to Maggie's. I could've kept $102.00 that night.
Business response:
Hi Keyauntay, We appreciate your feedback! We will be contacting our management team to make sure that our staff is properly attending to all of our guests and delivering top-notch customer service. We will also be speaking with the Kitchen Managers to ensure that the scallops are being prepared properly and have plenty of flavor. We apologize for all of your inconveniences and we hope you will give us another chance!! Best, Team Maggie McFly's
I've been here once before and didn't really like their food. In my opinion, their food is very bland and overpriced. However, my husband wanted to try it because he had never been and we were already near the location, so we decided to go. We waited about 25 minutes for a hostess to even greet us. Many waiters and waitresses passed us without even a word. Finally, someone came to greet us and said it would just be a few more minutes until we were seated and she left the hostess stand unattended once again. 10 minutes of sti... read more
Business response:
Hi Brittany, We want to apologize for the long wait times you had at our establishment. Our policy at Maggie McFly's is to greet all tables that enter our establishment promptly or at least touch in (if someone is not helping them right away) with them so they feel welcomed and acknowledged. It's disappointing to hear that you did not get greeted at all, we will be contacting the management team to ensure something like this does not happen again. Best, Team Maggie McFly's
Horrible service. I'd give no stars if Yelp would allow. It's so disrespectful that since entering you aren't recognized and see other people receive attention. Should have left but my diabetic mom needed to eat. We even had to wait to pay the bill smh. Will NEVER return
Business response:
Hi Jaime, We're so sorry to hear that the service was not up to standard during your most recent visit, would you mind sending us an email at contact@maggiemcflys.com and sharing more details of your experience? Best, Team Maggie McFly's
Food coldservice horrible manager nowhere to be found. At 1 time it must have been a nice place but now in the year 2022 the place sucks too many young ones running the business there's no adult. There is no one in the restaurant but yet had to wait 45 minutes to be seated that's poor management‼ you have to wait 10 minutes for your beer I guess they don't have anyone 21 and over to serve you so you have to wait. This place will not last not with better restaurants around it‼‼‼‼
Business response:
Hello Supaman, The food should always be served hot and the manager should be present in the restaurant. We are sorry for the poor customer service and long wait times. While we are facing unprecedented staffing challenges, we are striving to perform at the same high standards we hold our Team to. We appreciate your patience and understanding and will work to improve for the future. Sincerely, Team Maggie McFly's
My husband and I came here often and eat at the bar. Service has always been good and food excellent. I recommended it for an after work get together. Worst experience ever. Service was horrendous. Took over 30 minutes to even place an order. Gave us one server who unfortunately wasn't able to handle anything. After several complaints and almost walking out we were given one other server who wouldn't even let us talk to the manager. When we complained enough we were finally given two people to help, which actually didn't mak... read more
Business response:
Hello Deborah, We are very sorry about the poor experience you had during your last visit. It should not take that long to place your order and as soon as the Management Team was made aware of any issues, they should have done everything possible to assist the server in providing a positive experience. We will be reaching out to our Virginia Beach Management Team to discuss what happened and address these issues. Sincerely, Team Maggie McFly's
First time attending the restaurant on a Saturday afternoon and got bad service in getting our table when the place was empty. We order from menu which had a set price for a meal at $15.99 and when we got the bill it was $22.98. After we had finished the meal they mentioned it was more due to addition of grilled chicken to the pasta. This was unprofessional and just very bad business. Never going back to this restaurant and definitely would not recommend to anyone.
Business response:
Hello Johnny, We are sorry to hear that you received poor customer service and for the miscommunication from our Team's end. They should have clarified with you that there would be an upcharge for the chicken when you ordered it. We will make sure that our Team is being more transparent in situations like this and making it clear that anytime a customer would like to add something not listed on the meal it will cost more. Sincerely, Team Maggie McFly's
Before I begin this review let me start off by saying that this review is based solely on my opinion and my opinion alone so with that being said let's go!. We called and tried to make reservations but weren't allowed to because of restaurant policy I believe and quoted us over the phone it would be a 2 hour wait but when we arrived and put our names on the list it was only an hour which was great ( thus the reason of one of the stars ). So to kill some time we walked around the mall which is right by the restaurant. When ou... read more
Business response:
Hello Trent, We sincerely appreciate you taking the time to share this detailed feedback with us. We are delighted to know you were able to be seated quicker than originally quoted! It is also great to know you were greeted quickly by your server and enjoyed your drinks! We are disappointed to hear that you did not enjoy the entrees that much and will discuss this with our Kitchen Manager. There should be ample flavor in all of our dishes. We look forward to your next visit and hope that it is even better!! All the Best, ... read more
I recently went to this restaurant for a friend's birthday. The service was terrible waiter messed up almost everyone's order. I order coconut shrimp, and apparently they ran out, but I was never told so I sat there while the whole table ate until the waiter came back and asked who was missing food. Ask to speak to manager she made no accommodations to the situation. Lastly my card was charged twice after paying and and I was told that the first payment would not go through well it did and I called them and they said they wo... read more
Frequently asked questions about Maggie McFly's | Virginia Beach
How is Maggie McFly's | Virginia Beach rated?
Maggie McFly's | Virginia Beach has a 4.1 star rating with 4,252 reviews.
When is Maggie McFly's | Virginia Beach open?
Maggie McFly's | Virginia Beach is open now. It will close tomorrow at 12:00 a.m.