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Maggie McFly's | Virginia Beach
- Restaurants
- Virginia Beach, VA
About this business
Location details
701 Lynnhaven Parkway #1046, #1046, Virginia Beach, VA, 23452, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
You should really come up with a menu of things that you actually have instead of making your customers go through the back and forth of things you're out of with your wait staff. We've been in pandemic shortages long enough for you to know what you don't have and to plan accordingly with your menu. Having a wide menu of items you don't have detracts from the selling points of your establishment and in some regards is false advertising.
Business response:
Hello M C, We sincerely apologize for the issues with certain items being unavailable. We are working diligently to maintain adequate inventory levels and apologize for any inconvenience. We appreciate all of your patience and understanding during this time! All the Best, Team Maggie McFly's
Subpar food and unenthusiastic and undertrained staff. We waited 10 mins to be greeted by a hostess. During that time I went to the bar to see if I could get the bartenders attention. He seemed to be the only one showing some hustle. Meanwhile, 3-4 salty female servers watched me and did nothing. When the hostess finally arrived, she escorted us to our table by bringing us around the back of the bar, right through the service well. We stepped over their bar mats and had to shimmy around the servers. The same group of unfrien... read more
Business response:
Hello Nicole, We are very sorry for the extremely poor customer service you were treated with and all of the issues you encountered during your visit. You should not have to wait for more than a minute to be greeted by any of our Team Members at the host stand. Furthermore, they should possess a positive attitude and a smile. The hostess should not have brought you to your table in that pathway either. The table should not be dirty as they should be cleaned after each use. We apologize for the broccolini that was not enjoya... read more
Tried to come for a birthday dinner and they would not seat us with four adults and six kids. Losing a lot of customers and revenue by limiting the number of people that can sit at a table. Very disappointed in this poor customer service "rule".
Business response:
Hello Sean, It is unacceptable to hear that they did not seat you and your party. We will make sure to speak with our Virginia Beach Management Team. Customer service is our top priority! Sincerely, Team Maggie McFly's
Tonight we had dinner at Maggie McFly's and a cockroach crawled down from the wall and across our table while we were eating. My party and I jumped from our seats as it fell off the table and into my sister's lap. Our waitress came and kindly killed the cockroach. We were very kind and didn't make a scene or complain anymore other than asking the waitress to take care of the cockroach. The manager came over to apologize. The manager did not offer to clean our table or discount any of our food (that we were eating as the ... read more
Okay so I gave them 2 stars because I've been to this place plenty of times and I've never had an issue everything is normally sooo good!However, this last time I've been ALL of my food was cold!! Even when it was sent back it was cold. I ordered soup and it was freezing, spinach dip-freezing, fish tacos-freezing, everything has to keep getting sent back!! My waitress was nice and informed us that she talked to the chefs. It was still cold! I'm upset because that's how people get sick due to food not being at the right temp... read more
Business response:
Hello Keyra, We are sorry for the poor experience you had in our Virginia Beach location. Food should always be served hot and fresh! Please ask to speak to a manager if this happens again so that this can be remedied on the spot for you. We hope you will keep us in mind for the future! Sincerely, Team Maggie McFly's
This used to be one of my favorite places to go because they have a huge menu and good servers. Unfortunately, today was the last straw. The last 4 times I went there, they were out of each menu item I was looking for. Their veggie burger, poke, and their avocado rolls. I kept giving this place a shot. Today, I called to make sure dogs were allowed on the patio because I'd like to have lunch there but my house is being renovated so I have to bring my dog. There's barely any dog friendly places in the area so I was delighted... read more
Business response:
Hello Madison, We are very sorry for the poor miscommunication from our Team. They should have been more clear about our policies and the availability of the patio. Furthermore, we apologize for the items we have been out of recently - we are doing our best to maintain inventory despite everything going on right now. Sincerely, Team Maggie McFly's
Don't eat here.... Saw one of the waitresses put ice cream in a cup with his bare hands ( no gloves no nothing)instead of using a scoop and no it wasn't for him i watched him take it over to one of the tables he was serving. If they are this nasty and unsanitary out in the open i can only image how they are in the kitchen. Oh yeah they also take forever and their customer service is trash.
Business response:
Hello Ashley, We are extremely sorry for this issue! This is beyond unacceptable and we will be addressing this immediately. Thank you for bringing this to our attention. Regards, Team Maggie McFly's
Everything I wanted to order was unavailable. When I finally did order they made substitutes to it for what they were lacking without telling me. Thankfully I don't have food allergies. When I asked about the meal the manager said "I'm just a button pusher" and the kitchen makes the food. I still had to pay for it at full price. DO NOT ORDER THE SEAFOOD CASSEROLE!!! Unless you want soup because that's exactly what it looked like. My server Jackie was extremely unprofessional! Slamming things, reaching over people without eve... read more
I thought that perhaps it was an off night, and the minimal staffing due to COVID has something to die with it, but our experience for a friends birthday was atrocious, and that is an understatement. Our server Jackie was unwelcoming a bd rude from the beginning, and later we found out she was having and attitude problem with other patrons and later with a staff member that we witnessed. We asked for drinks because she was not checking up on the table regularly. We were made to be a burden for her, a friends meal had a subst... read more
Business response:
Hello Daniel, We are extremely sorry for the very poor customer service and experience you had! This is not at all representative of how Maggie McFly's wants to be remembered. We have shared this feedback with our Virginia Beach Management Team to ensure these issues are resolved. Best, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Virginia Beach
How is Maggie McFly's | Virginia Beach rated?
Maggie McFly's | Virginia Beach has a 4 star rating with 3,745 reviews.
When is Maggie McFly's | Virginia Beach open?
Maggie McFly's | Virginia Beach is open now. It will close tomorrow at 12:00 a.m.