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Marin Post Acute
- Nursing home
- San Rafael, CA
About this business
Location details
234 North San Pedro Rd, San Rafael, CA, 94903, United States
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This post is primarily a general practical tip: Get/put stuff in writing. Document grievances with the grievance form, I don't know about downstairs (which is a lot nicer, though apparently also has issues from other reviews of short term care) but upstairs they have decided to not keep it in the door and you have to ask at the nursing station. They DO have it, but depending on the nurse or CNA they may not bother to look. Literal time looked for 1st try was less than 1 second, second time on another shift they scanned and f... read more
I have a friend staying here and this review is based on my attempts to reach him by phone. I'll update the review after I visit him today or tomorrow. Yesterday, when I tried to call him, I was cut off twice. I called a total of four times and the staff were unable to connect me to his room (he doesn't have a cell phone.) The main person I spoke to had such a heavy accent that I was mostly unable to understand her. This went on for about 15 minutes. I finally gave up after leaving my number. About half an hour later, my fri... read more
Business response:
Hello Carol! I’m sorry you had such a difficult time reaching your friend that is rehabilitating in our facility. Please keep in mind that our residents might not be in their rooms at times, they often go to the therapy gym to get the therapy they need or might just be out in the lobby or patio. I’m glad that the staff member was able to assist your friend reach back out to you. We can also give you his direct phone line to his room if that’s something that you’re interested in. Thank you and I hope you and your friend have... read more
My first post was taken down, so I am writing again, I guess because everything was true. This place is horrible. I am not old and was there for PT (which) they are wonderful. I had to wait 1 1/2 hours (I timed it) for a cup of tea and a lot of people walked past my room without helping me or asking if I needed anything when my light was on. I shared a bathroom with a lady next door, she would scream all night and no one would help her. One of the nurses put a dirty diaper in the bathroom and it smelled so bad I could no... read more
This place is a Kaiser contract. We decided to give it a try because we needed PT for a family member. You cannot leave that person here alone. They messed up the medications, tried to double-dose a timed release pill when they missed a dose, and then lied about it. Regular staff seems to agree, as these are mostly "agency people." Next, the maintenance guy got in a fight with the caregiver in the hallway for all to see. I just spent 5 minutes listening to and "agency" person talking loudly on the phone, in the hallway, say... read more
This is what the upstairs looks like on the 2nd floor. 3 people to a very small room that is in need of repair. No bathrooms or closet in the room.
It has taken me nearly 4 months to be able to write this review because of how traumatic it was for my sister and I to witness what happened to our mother while she was in Marin Post Acute. It is painful to even think about still but I have to write this to try and help as many people as possible avoid having the same thing happen to their loved ones that happened to my mother. Every detail in my review is based on 100% fact backed with evidence and/or witnessed first-hand by myself. During the approximately one year my ... read more
I posted this review of Marin Post Acute several years ago (Oct. 2019) after my mother had spent a month there. For some reason, it seems to have disappeared from Yelp. I feel so strongly about the deceptive marketing that led to our choosing Marin Post Acute and the abysmal experience my mother had there that I feel compelled to re-post it for the benefit of those seeking to read candid reviews. At the time of my original posting, I had also filed formal complaints with the California Department of Public Health Licensing &... read more
My dad fell at home and other than cuts and skin wounds his mind was fine he ended up going to Kaiser as he had elevated heart issues, while at Kaiser we believe he had a minor stroke and he was confused and always trying to get out of bed, they had someone with him 24 hours a day to make sure he didn't get out of bed as he was a fall risk. Kaiser had him moved to this facility. The first day I visited him, everyone was so attentive and nice to me and my dad. I went in the 3rd day and walked into him choking and covered al... read more
My dad had fallen down, went to the emergency room then was transferred to Marin Post Acute for physical therapy. When we asked my dad about physical therapy, he said he hardly ever saw anybody and when they did come in they had him raise his arms up and down.They never got him up out of bed, never put him in a wheelchair to go outside, they left him wearing soiled diapers. He had a bloody Band-Aid on his arm for 6 days! This went on for 2 weeks! He is now forced into an assisted living facility unable to walk, unable to sta... read more
Frequently asked questions about Marin Post Acute
How is Marin Post Acute rated?
Marin Post Acute has a 3.3 star rating with 90 reviews.
When is Marin Post Acute open?
Marin Post Acute is open now. It is open 24/7.