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Marin Post Acute
- Nursing home
- San Rafael, CA
About this business
Location details
234 North San Pedro Rd, San Rafael, CA, 94903, United States
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I helped my mother choose Marin Post Acute because their website shows bright, upgraded rooms that look private and comfortable. Unfortunately, the reality for most patients (especially Kaiser patients) is very different. The room my mom was assigned had: - Old, broken crank windows that barely open or close -- while the facility's conference room has brand-new windows. - No air conditioning in patient rooms unless you are private pay. West-facing rooms become extremely hot in the afternoon, and even staff acknowledge tha... read more
My friend was there for 4 days, there was 1/2 inch black dust on the filters located on each side of the oxygen machine clogging the filters, everything in the room was broken, the shades were broken, the light switch was broken. There were no doctors available at night or on weekends, and we had to wait til a scheduled Monday appointment, for hospice. Terrible.
My mom was sent to this place from Kaiser. Horrible! No one can transfer phone calls to the room. Brought her walker to her room and it was stolen. They don't return calls My brother picked her up. Gave her a wheelchair with no legs and no walker when hers was stolen. No calls returned. My mother said she laid in bed wet and the nurse yelled at her They sent her home without the proper equipment . Professional caregivers will not help her without the proper equipment. Very very bad
This post is primarily a general practical tip: Get/put stuff in writing. Document grievances with the grievance form, I don't know about downstairs (which is a lot nicer, though apparently also has issues from other reviews of short term care) but upstairs they have decided to not keep it in the door and you have to ask at the nursing station. They DO have it, but depending on the nurse or CNA they may not bother to look. Literal time looked for 1st try was less than 1 second, second time on another shift they scanned and f... read more
I have a friend staying here and this review is based on my attempts to reach him by phone. I'll update the review after I visit him today or tomorrow. Yesterday, when I tried to call him, I was cut off twice. I called a total of four times and the staff were unable to connect me to his room (he doesn't have a cell phone.) The main person I spoke to had such a heavy accent that I was mostly unable to understand her. This went on for about 15 minutes. I finally gave up after leaving my number. About half an hour later, my fri... read more
Business response:
Hello Carol! I’m sorry you had such a difficult time reaching your friend that is rehabilitating in our facility. Please keep in mind that our residents might not be in their rooms at times, they often go to the therapy gym to get the therapy they need or might just be out in the lobby or patio. I’m glad that the staff member was able to assist your friend reach back out to you. We can also give you his direct phone line to his room if that’s something that you’re interested in. Thank you and I hope you and your friend have... read more
My first post was taken down, so I am writing again, I guess because everything was true. This place is horrible. I am not old and was there for PT (which) they are wonderful. I had to wait 1 1/2 hours (I timed it) for a cup of tea and a lot of people walked past my room without helping me or asking if I needed anything when my light was on. I shared a bathroom with a lady next door, she would scream all night and no one would help her. One of the nurses put a dirty diaper in the bathroom and it smelled so bad I could no... read more
This place is a Kaiser contract. We decided to give it a try because we needed PT for a family member. You cannot leave that person here alone. They messed up the medications, tried to double-dose a timed release pill when they missed a dose, and then lied about it. Regular staff seems to agree, as these are mostly "agency people." Next, the maintenance guy got in a fight with the caregiver in the hallway for all to see. I just spent 5 minutes listening to and "agency" person talking loudly on the phone, in the hallway, say... read more
This is what the upstairs looks like on the 2nd floor. 3 people to a very small room that is in need of repair. No bathrooms or closet in the room.
It has taken me nearly 4 months to be able to write this review because of how traumatic it was for my sister and I to witness what happened to our mother while she was in Marin Post Acute. It is painful to even think about still but I have to write this to try and help as many people as possible avoid having the same thing happen to their loved ones that happened to my mother. Every detail in my review is based on 100% fact backed with evidence and/or witnessed first-hand by myself. During the approximately one year my ... read more
Frequently asked questions about Marin Post Acute
How is Marin Post Acute rated?
Marin Post Acute has a 3.4 star rating with 100 reviews.
When is Marin Post Acute open?
Marin Post Acute is open now. It is open 24/7.