Marin Post Acute

Annie D. 

on Yelp

5 years ago

I should not even give this place 1star. My friend has been ignored most of the time. He had major back surgery and needed many therapies. COVID has made it impossible to visit so you need to rely on information from nurses. Good luck trying to get a nurse on the phone and even when you are on the call list you get little to none. My friend ended up with 3 infections, not breathing, and was near death when he had to be resuscitated and sent to Marin General. Do not send your loved ones to this place!!!! 

Marianne F. 

on Yelp

5 years ago

This facility should be closed. The communication between staff was non existent. My Dad was at Marin General. He arrived at MPA and did not have the most important medication he needed and no one followed through to make sure he got it. It took 4 days. Doctors aren't available on the weekend. I had to hire two private caregivers 24/7 in order to be sure he was changed and did not get out of bed and fall again. The food was inedible. I bought my own food and brought it to MPA. and left the food in their refrig. The food tray... read more

William C. 

on Yelp

6 years ago

Food was terrible, PT & OT were marginal! I really would NOT recommend this facility. 

Nancy M. 

on Yelp

6 years ago

Facility pleasant. Great Physical Therapy. Very understaffed. For example I had to wait 5 days for a bath having to wear the same clothes and underwear. Over an hour to get water. Over 24 hours to get ice for serious bruising. Doctor ordered physical therapy 5 days a week but the management only allowed 2 days a week. Medication patch ordered by doctor to be changed once a week which they only changed after 2 weeks. Unable to eat without help but no one helps. I finally had to ask for a supplement to maintain my nutritional ... read more

A G. 

on Yelp

7 years ago

Do not be fooled by the beautiful, inviting newly renovated entrance. Go upstairs to the second floor and notice the drastic difference. I believe the long-term patients are upstairs and the short term rehab patients are downstairs. Downstairs looks, sounds and smells significantly better than upstairs. Take a close look, not at the decor, but at the patients. Do they look well cared for? Content? Also take a look at the staff. Are they rushing? Are they taking the time to talk to patients? Are they in front of a screen or ... read more

D Shinzato P. 

on Yelp

7 years ago

I have regularly visited the parent of a close friend at Marin Post Acute. The patient suffers from dementia and cannot report on their care. I have found them numerous times only partially dressed. Their dirty clothing is routinely soiled with excrement. Over a period of several months, I took the patient by wheelchair into an outside patio area. There was a portable potty there during the entire summer as if that space was additional storage. The dumpsters overflow, creating the appearance of neglect. When alerted abo... read more

Jasmin T. 

on Yelp

8 years ago

I had my love one in Rafael Convalescent Hospital acquired by Marin Post Acute on April 2017 the facility has experienced a serious decline. Many employees have left, and the new ones are not good enough, I try to check her at least 4 times /week and feed her so I was aware of the change and deterioration of quality of service there, the quality of patient care and the cleanliness of the facility has deteriorated. she was left soiled and dirty, she did not received any more daily shower, and the place has an terrible smell... read more