Marshall's Specialty Services

Gail T. 

on Yelp

12 years ago

I love em! They are very thorough. We had a problem with the ac, they got on it right away and with good customer service. Just Great 

Brett C. 

on Yelp

12 years ago

Awesome experience! Got a fair quote to have the under-floor of my house insulated and the water pipes double wrapped. They were on-time and finished early. The house is sooooo much warmer and my pipes will be ready for the next cold spell. Everyone did a great job communicating with me and were very professional. 

Kim W. 

on Yelp

13 years ago

I have had excellent service with this company. Very professional and knowledgable. I was very impressed by their attention to detail. Also very prompt with emergency problems. We have used them for years and highly recommend them to our friends and family. 

Clark S. 

on Yelp

13 years ago

I found Marshall's to be an outstanding company. I have used them several times and found their customer service to be better than other HVAC companies in the Eugene Springfield area. They installed a very efficient furnace and heat pump system in my house that runs extremely well and have followed up on their promise to stand behind their work. They were proactive in their communication with me and my follow up service and maintenance for my water heating system and air handling system. I have used them in my rental hou... read more

Dan F. 

on Yelp

11 months ago

Marshalls has been our heater and A/C for maybe twenty or more years. installing a heat pump and maintenance of heater and A/C. In that time they replaced one heat pump and installed a second pump. The service department is the weak link in this company. Phone calls to make an appointment with the service department can go unanswered for hours. Leaving your phone number with a message to call back is futile. This problem has persisted for years and does not get better. Pointing out that problem doesn't change anything. Ev... read more

Tom P. 

on Yelp

a year ago

First of all, trying to schedule, I couldn't get her to try & give me a closer proximity of time to give me a heads up to when they would be there other than a 5 hour window. I tried to explain that I will be coming from about a 25 minute driving distance but to no avail. 5 hour window! It was like pulling teeth. Really? for a gas FP check up & possible fix. Not even xfinity does that. I think that the service was alright, but they over charge. 200 for almost nothing. In my books that's a bit much. Also, the service... read more

Bill R. 

on Yelp

a year ago

5 stars to the tech who was polite, and knowledgeable, and fixed the issue. 1 star to the arrogant, dishonest scheduler who should find a job selling used cars instead. When a company repeatedly keeps telling you how busy they are it usually means they do not need your business. Keeping appointments, communicating, and respecting your time is not a priority for Marshalls. Use Priority one or Alpine for your heat and A/C needs not these guys. 

James L. 

on Yelp

2 years ago

I would give NO stars if possible. We had Marshall's come out for an estimate, and, due to work we were having done on the house at the time, the guy that came out did not enter our house and told me to call back when the current work was done so they could return to give us an estimate. When I called back to make a new appointment, I was told the guy had made a note in our file that our crawlspace was too small and they would not be providing an estimate for us nor doing the job. He had neither accessed nor looked at the cr... read more

Shawn B. 

on Yelp

2 years ago

I was getting quotes for crawlspace insulation and of the FIVE companies who came out, they were the only one who said that my crawlspave entry was "too small" and they wouldn't be able to provide a quote. I obviously chose a different company for the job, but they lost out on a good $6,000+. I got what I needed regardless but I wouldn't have even had them come out had I known this would be their response.